Your Rights & Responsibilities
As a customer of Missouri American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high quality, reliable drinking water. It is a responsibility that defines what we do as your local water company. Good water service goes beyond providing high quality water. From starting up service to providing bill payment options to answering questions 24 hours a day, 7 days a week - our goal is to keep you informed of the services we provide and your rights and responsibilities as a customer.
Your Right to High-Quality Drinking Water
Missouri American Water Employees
Your rights and responsibilities are outline in our customer brochures. Simply click on the link to your community.
Wastewater rights and responsibilities
Missouri American Water's Customer Service Center is available to serve you 24/7. Our goal is courteous and efficient response to your needs. If you have a question that we cannot resolve to your satisfaction, you have the right to request that the Missouri Public Service Commission (PSC) review the unresolved issue. You may contact the PSC at:
Missouri Public Service Commission Governor Office Building