Contact Us

Customer Service:
American Water Customer Service Center
1410 Discovery Parkway
Alton, IL 62002
800.452.6863
infova@amwater.com

Main office:
Virginia American Water
2223 Duke Street
Alexandria, VA 22314

For help with My H2O Online, please call 1.800.452.6863.

External Affairs:
David Barney
External Affairs Manager
David.Barney@amwater.com
Phone: (703) 706-3885
Cell: (703) 472-5107

Business Development:
Larry Ebersol
Business Development
Virginia American Water
431 Gateswood Drive
West Chester, PA 19380
610.431.7167
Larry.Ebersol@amwater.com

Government Relations:
Sammy Gray
Director, Government Affairs
Virginia American Water
1600 Pennsylvania Avenue
Charleston, WV 25302
304.340.2005
Sammy.Gray@amwater.com

Procurement:
William Hardy
Operations Services
American Water Services
800 West Hershey Park Drive
Hershey, PA 17033
717.531.3287
William.Hardy@amwater.com

Human Resources:
Elizabeth Branch
Senior Human Resources Generalist
Virginia American Water
900 Industrial Street
Hopewell, VA 23860
804.452.2036
Elizabeth.Branch@amwater.com

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

American Water
Bill Patterson
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

Applied Water Management
Gary Lohse
Senior Managing Engineer
Applied Water Management (AWM)
Office: 908.431.7014
Cell: 908.285.5294

Investor Relations
Investor Hotline: 1.856.566.4005

Edward Vallejo
Vice President, Investor Relations
American Water
1025 Laurel Oak Road
Voorhees, NJ 08043
856.566.4005
aw.investorrelations@amwater.com

Muriel S. Lange
Investor Relations Manager
Phone: 856.346.8212
Fax: 856.782.2782
aw.investorrelations@amwater.com

Cathy L. DeMots
Investor Relations
Phone: 856.566.4005
Fax: 856.782.2782
aw.investorrelations@amwater.com