CONTACT US

Easy Access to Online Tasks

Start Stop and Move Service ButtonHistorical Bills ButtonAlert Notification Button

 

Phone

1-888-237-1333
Call Center Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-888-237-1333

Note that our automated system is designed to help you with a number of tasks related to your account. Some of the prompts it recognizes are:

  • “No Water”
  • “Water Leak”
  • “Pay my bill”
  • “Billing questions”
  • “Account updates”
  • "Balance"

 

American Water Mid-Week Calls

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.


Benefits Of Using MyWater Chart

California American Water Main Offices

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please go to our
Developers page

San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932

Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403

Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950

Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770

Sacramento District
4701 Beloit Drive
Sacramento, CA 95838

Hillview Office
40312 Greenwood Way
Oakhurst, CA 93644

Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320


California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101

External Affairs
Director: Evan Jacobs 707-495-6135
Central Division: Josh Stratton 831-646-3208
Northern Division: Jason Alviar 916-568-4222
Southern Division: Brian Barreto 626-614-2542

Environmental/Water Quality
Central Division: Shilpa Singh 916-568-4221
Northern Division: Vanessa Arroyo-Rodriguez 916-568-4225
Southern Division: Mike Phillips 626-614-2531

Procurement
Procurement and Supplier Diversity: Alexus Russell
619 446-4792
alexus.russell@amwater.com