Latest Alerts

General
2020.04.01 PLANNED OUTAGE MARIMAR ST THOUSAND OAKS
4/2/2020 12:55:57 AM
2020.04.01 PLANNED OUTAGE MARIMAR ST THOUSAND OAKS California American Water crews will be making improvements to our system on APRIL 2, 2020, in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 9 AM and could be interrupted for up to 6 HOURS. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you.
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General
Sacramento:Fruitridge:Planned Work/Outage
4/1/2020 9:40:18 PM
Sacramento:Fruitridge:Planned Work/Outage California American Water crews will be making improvements to your system on April 2nd 2020, which may require temporary disruption of your water service. In the event water service is disrupted, service interruption could last for up to 6-8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. In the event your water service is disrupted on April 2nd, California American Water Crews will be delivering water to addresses impacted by this disruption. If your address is within an apartment complex or multifamily housing complex, water will be delivered to a common area or parking lot at the time of the outage. For your safety and ours, please remember to maintain a safe social distance of six feet from all California American Water Staff as they perform this work. Thank you for your patience while we make this improvement to better serve you
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Emergency
Sacramento: Rancho Cordova: Winchester Way: Planned Outage BWA
3/31/2020 7:30:41 PM
Sacramento: Rancho Cordova: Winchester Way: Planned Outage BWA California American Water crews will be making improvements to your system on Wednesday, April 1st, which will require temporary disruption of your water service. Water service will be turned off at approximately 9 am and could be interrupted for up to 6-8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. California American Water Crews will be delivering water the morning of April 1st to addresses impacted by this disruption. For your safety and ours, please remember to maintain a safe social distance of six feet from all California American Water Staff as they perform this work. Thank you for your patience while we make this improvement to better serve you
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Emergency
Sacramento: Fruitridge: Bonniemae Way
3/30/2020 10:00:15 PM
Sacramento: Fruitridge: Bonniemae Way California American Water crews will be making improvements to your system on Tuesday, March 31st, in your area. This will require a temporary disruption of your water service. Water service will be turned off at approximately: 9 am and could be interrupted for up to 6-8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold-water faucets until it runs clear before using. This should typically take only a few minutes. California American Water Crews will be delivering water the morning of March 31st to addresses impacted by this disruption. For your safety and ours, please remember to maintain a safe social distance from all California American Water Staff as they perform this work. Thank you for your patience while we make this improvement to better serve you
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General
Fruitridge – 37th Avenue, Santa Monica Avenue, Chapin Way, and Lantana Avenue - Planned Work Outage
3/26/2020 3:47:48 AM
Fruitridge – 37th Avenue, Santa Monica Avenue, Chapin Way, and Lantana Avenue - Planned Work Outage California American Water crews will be making improvements to our system on Thursday, March 26th, 2020 in your service area, which will require a temporary disruption to your water service. Water service will be turned off at approximately: 8:00 am and could be interrupted for up to 6-8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. California American Water Crews will be delivering water the morning of March 26th to addresses impacted by this disruption. For your safety and ours, please remember to maintain a safe social distance of 6 feet from all California American Water Staff as they perform this work. Thank you for your patience while we make this improvement to better serve you.
For detailed information click here

Emergency
Pacific Grove: Forest, Fountain, Hillcrest, Spazier: Planned Outage
2/21/2020 11:00:14 PM
Pacific Grove: Forest, Fountain, Hillcrest, Spazier: Planned Outage California American Water crews will be making improvements to our system on Saturday, February 22, 2020 in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8:00am and could be interrupted for up to 9 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you
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General
2/11/20 Planned outage Carmel Valley Rd - Carmel
2/11/2020 7:14:07 PM
2/11/20 Planned outage Carmel Valley Rd - Carmel California American Water crews will be making improvements to our system on February 13, 2020 in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8:00PM and could be interrupted for up to 10 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you
For detailed information click here

General
Monterey: Main
1/28/2020 8:26:01 PM
Monterey: Main Notice to disregard additional cross-connection survey letters in Monterey County. On December 10, residential customers in the Central Division (Monterey County) received a letter informing them of the need to fill out a cross connection survey. On January 18 and January 22, second and third notices were automatically generated and sent in error. Customers should disregard the second and third notices if they have already submitted the survey. If you have already returned a completed cross connection survey, there is no need to submit it again. Staff is diligently working to process the surveys as they arrive. California American Water apologizes for any confusion and thanks our customers for their support of our Cross-Connection Control/Backflow Prevention Program. Additional information concerning cross connections and backflow devices can be found at: https://amwater.com/caaw/water-quality/cross-connection-backflow-prevention
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General
Los Angeles, San Gabriel, Rosemead, San Marino, Temple City, Duarte, Bradbury, El Monte, Los Angeles County: Customer Outreach.
1/15/2020 12:07:55 AM
Los Angeles, San Gabriel, Rosemead, San Marino, Temple City, Duarte, Bradbury, El Monte, Los Angeles County: Customer Outreach. Hello, This is California American Water, your water utility. We are calling to follow-up on a mailer you recently received announcing the dates, times and locations of the upcoming Public Participation Hearings in Baldwin Hills as well as other areas that are being hosted by the California Public Utilities Commission. Please note that date listed for the Hearing in Baldwin Hills was incorrect, the correct date is January 30. The hearing on Thursday, January 30 will take place at the Los Angeles Public Library – Baldwin Hills, 2906 South La Brea Avenue, Los Angeles, CA. And the hearing will begin at 6:00 p.m. For your reference an updated notice has been mailed to you home. Additional information and the updated mailer can be found at californiamwater.com Thank you.
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General
2019:12:26:California:PacificGrove:HillcrestAve:PlannedWorkOutage
12/26/2019 7:40:20 PM
2019:12:26:California:PacificGrove:HillcrestAve:PlannedWorkOutage California American Water crews will be making improvements to our system on Monday 12/30/2019, in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8:00 am and could be interrupted for up to 9 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you
For detailed information click here

General
Pacific Grove: Hillcrest Ave: Planned Outage
12/11/2019 11:00:17 PM
Pacific Grove: Hillcrest Ave: Planned Outage California American Water crews will be making improvements to our system on Thursday, December 12, 2019 in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8:00 am and could be interrupted for up to 8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you
For detailed information click here

General
Monterey: Pacific Grove: Morse, Forest, McFarland
12/10/2019 11:00:15 PM
Monterey: Pacific Grove: Morse, Forest, McFarland California American Water crews will be making improvements to our system on Wednesday, December 11, 2019 in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8am and could be interrupted for up to 8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you
For detailed information click here

Emergency
California: Geyserville
10/30/2019 11:59:42 PM
California: Geyserville This is message for our Geyserville and Larkfield customers returning from evacuation during the Kincaid Fire. California American Water was able to maintain normal water service in Geyserville and Larkfield during the Kincaid Fire by implementing our emergency preparedness and resiliency plans. While our wells and distribution system were not damaged and operated normally during the fire, the water in your home may appear cloudy or dirty due to changes in water flow caused by firefighting efforts supported from our systems, or from sitting in your home’s plumbing for a number of days. If your water does not appear normal or has an unusual odor, we recommend that you run both the hot and cold water fixtures in your home between 10 to 15 minutes before using the water. If the water is still cloudy or dirty after 15 minutes of flushing, or if you are experiencing other water quality or service problems, please call us at 888 237-1333. We understand the fire and evacuation has disrupted routines and caused hardship. We will be extending customer protections to help our customers including extension of payment dates, credits for water used for fire protection and other payment arrangements and assistance. Look for more information in the coming days in the mail, by following us on social media or give us a call at 888 237-1333 if you have questions or concerns. Thank you and welcome back.
For detailed information click here

Emergency
CA: Larkfield
10/30/2019 11:26:07 PM
CA: Larkfield This is message for our Geyserville and Larkfield customers returning from evacuation during the Kincaid Fire. California American Water was able to maintain normal water service in Geyserville and Larkfield during the Kincaid Fire by implementing our emergency preparedness and resiliency plans. While our wells and distribution system were not damaged and operated normally during the fire, the water in your home may appear cloudy or dirty due to changes in water flow caused by firefighting efforts supported from our systems, or from sitting in your home’s plumbing for a number of days. If your water does not appear normal or has an unusual odor, we recommend that you run both the hot and cold water fixtures in your home between 10 to 15 minutes before using the water. If the water is still cloudy or dirty after 15 minutes of flushing, or if you are experiencing other water quality or service problems, please call us at 888 237-1333. We understand the fire and evacuation has disrupted routines and caused hardship. We will be extending customer protections to help our customers including extension of payment dates, credits for water used for fire protection and other payment arrangements and assistance. Look for more information in the coming days in the mail, by following us on social media or give us a call at 888 237-1333 if you have questions or concerns. Thank you and welcome back.
For detailed information click here

General
Pacific Grove: David, Lincoln: Planned Outage
10/29/2019 10:00:21 PM
Pacific Grove: David, Lincoln: Planned Outage California American Water crews will be making improvements to our system on Wednesday, October 30, 2019, in your area, which will require temporary disruption of your water service. Water service will be turned off at approximately: 8:30am and could be interrupted for up to 8 hours. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, please open several cold water faucets until it runs clear before using. This should typically take only a few minutes. Thank you for your patience while we make this improvement to better serve you.
For detailed information click here

Extended Alerts