Contact us

Customer Service

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

If your request is regarding the quality of your water or you have a water emergency, please do not send your concern via e-mail.  These requests should be made via our Customer Service line at 888-237-1333.

Click to learn more details about your options to reach us!

amwater call center

Customer Service Center Hours of Operation

Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My Account Online, is available anytime for account information, payments and turning water service on and off (residential only) at

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you at 888-237-1333.

Please call the California American Water customer service number for questions or comments about billing, collections, service-related questions, water quality, move-in/move-out notification, changes to your account, water usage and all related matters.

At California American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center, please feel free to e-mail our President by clicking here.  This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you. 

For help with My Account Online or Web Self Service, please call 888-237-1333.


Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Email the President

Email the California American Water President directly at

California American Water Main Offices

San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Phone: 619-446-5700 

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Phone: 707-542-8329

Monday Thru Friday 08:30 AM to 04:00 PM Closed from Noon - 1:00 PM
Saturday and Sunday Closed.

Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Phone: 831-646-3287

Monday Thru Friday 08:00 AM to 04:00 PM
Saturday and Sunday Closed.

Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Phone: 626-614-2500

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Phone: 916-568-4205

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
Phone: 805-498-1266

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday Closed Sunday Closed.

California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
Phone: 619-446-4760

External Affairs

Director: Kevin Tilden 619-446-4762
Central California Manager: Catherine Stedman 831-646-3208
Northern California Manager: Evan Jacobs 707-495-6135
Southern California Manager: Brian Barreto 626-614-2542

Environmental/Water Quality

Central California Manager: Dr. Jack Wang 831-646-3269
Northern California Manager: Victoria Kunda 916-568-4278
Southern California Water Quality Manager: Shauna Racicot 619-446-4768


Edward A. Simon II, Supplier Diversity, 619-446-4764