Contact Us

Easy Access to Online Tasks


Phone
1-888-237-1333

Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-888-237-1333

other american water billing questiions

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Online Form
Customer Service Form

Please note that response time is 2-3 days.


California American Water Main Offices
San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Phone: 619-446-5700 

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Phone: 707-542-8329

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM Closed from Noon - 1:00 PM
Saturday and Sunday Closed.



Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Phone: 831-646-3287

Hours:
Monday Thru Friday 08:00 AM to 04:00 PM
Saturday and Sunday Closed.



Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Phone: 626-614-2500

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Phone: 916-568-4205

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
Phone: 805-498-1266

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday Closed Sunday Closed.



California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
Phone: 619-446-4760


External Affairs
Director: Kevin Tilden 619-446-4762
Central California Manager: Catherine Stedman 831-646-3208
Northern California Manager: Evan Jacobs 707-495-6135
Southern California Manager: Brian Barreto 626-614-2542

Environmental/Water Quality
Central California Manager: Dr. Jack Wang 831-646-3269
Northern California Manager: Victoria Kunda 916-568-4278
Southern California Water Quality Manager: Shauna Racicot 619-446-4768

Procurement
Edward A. Simon II, Supplier Diversity, 619-446-4764

Email the President
Email the California American Water President directly at presidentsvindland@amwater.com.