Contact us

Customer Service

TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

If your request is regarding the quality of your water or you have a water emergency, please do not send your concern via e-mail.  These requests should be made via our Customer Service line at 888-237-1333.

Customer Service Center Hours of Operation

Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My Account Online, is available anytime for account information, payments and turning water service on and off (residential only) at

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you at 888-237-1333.

Please call the California American Water customer service number for questions or comments about billing, collections, service-related questions, water quality, move-in/move-out notification, changes to your account, water usage and all related matters.

At California American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center, please feel free to e-mail our President by clicking here.  This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you. 

For help with My Account Online or Web Self Service, please call 1-888-237-1333.

Email the President

Email the California American Water President directly at

California American Water Main Offices

Coronado/Imperial Beach: 619-446-5700
Larkfield: 707-542-8329
Monterey: 831-646-3205
Rosemead: 626-614-2500
Sacramento: 916-568-4205
Ventura: 805-498-1266

California American Water Corporate Headquarters


External Affairs

Director: Kevin Tilden 619-446-4762
Central California Manager: Catherine Stedman 831-646-3208
Northern California Manager: Evan Jacobs 707-495-6135
Southern California Manager: Brian Barreto 626-614-2542

Environmental/Water Quality

Central California Manager: Dr. Jack Wang 831-646-3269
Northern California Manager: Victoria Kunda 916-568-4278
Southern California Water Quality Manager: Shauna Racicot 619-446-4768


Edward A. Simon II, Supplier Diversity, 619-446-4764