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Reducing your service charges based on Meter size


When construction is complete and you are ready to move in, call our customer service center at 888 237-1333 and let them know you’d like to convert your account to the Residential Fire Protection Service charge for a smaller meter.  We will provide handling instructions to our call center employees to help ensure a smooth process.  Residential customers are allowed to request that their monthly service charge be modified to a lower rate based upon their previous, smaller meter size.  

 This offer is available to customers who had to upsize their meter in order to meet local fire ordinances that mandated the installation of larger residential meters AND the new Residential Fire Protection Service surcharge following the area’s devastating fires.

 Both the meter charge and RFPS surcharge are based on the home’s meter size.

 

Affected customers can request a reduction in the meter and RFPS service charges by recalculating them based on the home’s previous smaller meter size.

 This only applies to customers who were required to upsize their meter for fire sprinkler service. 

Ex: Most homes in Larkfield were served by 5/8-inch meters in the past. So, this adjustment would take the current meter and RFPS charges and base them on 5/8-inch meter instead of the new larger meter size –  reducing the total charge. The current conversion for a 1.5” meter would be from $80 per month to about 23 dollars.

 

How do I apply for this adjustment?  
Upon completion of construction and/or move-in, call our customer service center at 888 237-1333 and let them know you’d like to convert your account to the Residential Fire Protection Service charge for a smaller meter.  We will provide handling instructions to our call center employees to help ensure a smooth process.

 

 

Completed areas of recovery:

  • Removal and disposal of debris at Upper Wikiup tank site.
  • Repairs have been made to damaged water mains. 
  • Temporary pump system and a new electric service at Upper Wikiup site.
  • Removal of 570 damaged meters and cap services. 
  • Provided temporary water service as requested by owners and builders. 
  • Repairs have been made to damaged water mains. 
  • Replacement of 46 fire hydrants and installation of nine additional hydrants. 
  • Replaced and upgraded 450 service laterals and meter boxes for fire sprinkler flow capacity. 

Ongoing Work:

  • Waiting on approval from PG&E to provide power to the area. 
  • Demolition and removal of a 48,000 gallon tank. 
  • Replace and upgrade remaining 120 service laterals.
  • Design and construction of permanent pump station, hydro-pneumatic tank and emergency generator at Upper Wikiup. 
  • Paving water service trenches.