Customers can view their personalized water bill video via email
PACIFIC GROVE, Calif.--(BUSINESS WIRE)--California American Water has launched a new initiative to help
customers navigate and better understand the components of their water
bills. Starting today, all residential customers on the Monterey
Peninsula that have registered an email address with their water account
will receive an email notification, including a personalized video of
their monthly water bill, along with conservation information. The
emails will run monthly through March, unless the customer chooses to
unsubscribe from the messages.
The animated video will walk customers through their total current
charges and total amount due, and highlight water use for the current
month compared to the previous month. The video also clarifies water
service and usage charges, tiered rates, and surcharges. Finally, the
video reminds customers that the Monterey Peninsula faces state-ordered
restrictions on its water supply, and offers conservation tips to help
achieve a low level of water consumption.
“With tiered rates and a number of surcharges, water bills on the
Monterey Peninsula can appear complicated. These videos are an effort to
improve our communication about our water charges. We hope customers
will use these videos to analyze their water use and better understand
their bills,” said External Affairs Manager Catherine Stedman.
The videos will be sent via email soon after electronic bills are
available online and about 5 days before the customer’s monthly bill
arrives in the mail. Exceptions for customers receiving manual meter
reads and those with billing disputes or arrangements will apply. The
video also contains information about services available on California
American Water’s website, such as paperless billing registration, links
to rebate applications and other available water conservation programs.
California American Water, a subsidiary of American Water (NYSE: AWK),
provides high-quality and reliable water and/or wastewater services to
more than 660,000 people. With a history dating back to 1886, American
Water is the largest and most geographically diverse U.S.
publicly-traded water and wastewater utility company. The company
employs more than 6,700 dedicated professionals who provide regulated
and market-based drinking water, wastewater and other related services
to an estimated 15 million people in 47 states and Ontario, Canada. More
information can be found by visiting www.amwater.com.