A message to our customers and communities

American Water President & CEO Walter Lynch

General Safety/COVID Messaging

Hello, I’m Walter Lynch, President and CEO of American Water, I’d like to start by thanking all the front line, essential workers across the nation for your strength and dedication as we all work together to get through these challenging times.

As we have seen in recent news casts and latest information provided by John’s Hopkins University and the CDC that we still have work to do to slow the spread of the coronavirus.

At American Water safety is a priority – for our employees, our customers and for all those that live in the communities we serve.

We have implemented multiple steps precautions to protect our employees including the wearing of PPE and strict protocols when performing service calls. We are also helping our customers, offering billing assistance where needed and keeping our essential water and wastewater services going.

It’s so important that we stay safe – for ourselves, for our families and for our co-workers. Whether you’re going on a grocery run or taking vacation to a new location, it’s critical to know and follow local guidance on social distancing, face coverings and any other safety measures.

We all play a role in reducing the risk of exposure for those we care about at home but also for the people who we work with and the communities in which we live.

Thank you and please be safe.