CUSTOMER ASSISTANCE PROGRAMS

We know water is essential to daily life and health, and serving our customers is our number one priority. Sometimes customers face circumstances that stretch their financial resources, and we are here to help. Many of our states offer customer assistance programs, as well as payment programs like Budget Billing and Installment Plans.

State Customer Assistance Programs

Many of our states offer low income and/or hardship programs to our customers in need. These programs vary from state to state. To learn more about the Customer Assistance Programs available in your state, please click on the state below.

Budget Billing

Budget billing is a free service that is available to eligible residential customers. The program makes managing your cash flow easier by providing predictable monthly payments and avoiding seasonal spikes that may be difficult to pay when not planned for in advance.

Installment Plans

In some cases, we may also be able to offer customers an installment plan to extend the time a customer has to pay a past due balance. This is a free service that assists eligible customers spread the costs of the past due balances over time.

Programs and offerings vary by state. To learn more about the Customer Assistance Programs available in your state, please click on the state below.

State Customer Assistance Program Links:

California | Illinois | Indiana | Iowa | Kentucky | Maryland | Missouri | New Jersey | New York | Pennsylvania

Tennessee | Virginia | West Virginia

customer benefits map