American Water is the solutions provider with the experience, leading-edge technology and resources to meet your water service needs. Delivering value to the people and municipalities we serve is an American Tradition that dates back to 1886. Our 6,700 employees are dedicated professionals currently serve approximately 15 million people in more than 1,600 communities in more than 30 U.S. states, as well as parts of Canada. Our commitment to customer service, operational excellence, and the reliable delivery of high-quality drinking water and water-related management services is unsurpassed, and we are proud of our many successful partnerships with municipalities across the country.

To American Water, a public-private partnership is exactly what it sounds like: a partnership in which the public truly comes first.  It's all about local involvement, improving the quality and reliability of a community's water or wastewater system and service to its customers, updating its pipes and treatment plants to handle growth its area is experiencing, and being a good neighbor in the areas we serve.

Municipal Success Stories

See our in depth site business development site to see our success stories.

Investing in Infrastructure


Our Country is currently facing $2 trillion in infrastructure needs, as a result a group of leading CEOs, including Susan Story, CEO of American Water and former elected officials have worked together on a report, Bridging the Gap Together: A New Model to Modernize U.S. Infrastructure, calling for a major culture change in how the United States funds infrastructure projects.