Ethics & Responsibility

We promote open and direct communication and require our employees and partners to treat each other with fairness and respect.

In addition to observing all applicable laws, regulations, and American Water’s policies and practices, we expect our people and business partners to comply with our Code of Ethics. It was introduced to ensure our people and business partners embrace and reflect company values.

Our Code of Ethics is a set of guidelines for ethical behavior and it covers a number of areas, including:

  • Avoiding conflicts of interest
  • Conduct in the workplace
  • Fair dealing
  • Handling sensitive information
  • Safeguarding financial information and controls
  • Government relations

Compliance with this Code of Ethics is a condition of employment at American Water. Failure to abide by it or to report a known violation can lead to disciplinary action, up to and including termination of employment. We provide annual training to employees on the Code of Ethics.

A confidential Ethics Hotline is available for employees, and calls are reviewed by members of the Ethics Committee, which reports to the Audit Committee.