Rights & Responsibilities

As a customer of Iowa American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high-quality, reliable drinking water. It is a responsibility that defines what we do as your local water company.

You have a right to high-quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.

Our customer service team is ready to help you with any questions you have about your water service. You can call toll-free at 1-866-641-2108, 24 hours a day, seven days a week. We are committed to resolving your issue quickly and courteously. If your issue is not resolved to your satisfaction, you have the right to request a review of the issue by the Iowa Utilities Board.

Iowa Utilities Board
Iowa Utilities Regulatory
1375 East Court Avenue, Room 69
Des Moines, Iowa
50319-0069
1-877-565-4450

Iowa Utilities Regulatory Board