CUSTOMER WATER QUALITY REPORTS AVAILABLE ONLINE TALKING POINTS – MAY 17, 2018arrow

May 23, 2018

Iowa American Water announced recently that the company’s 2017 Consumer Confidence Reports (water quality reports) are now available to customers online on its website at www.iowaamwater.com. The annual report is a performance measure of the quality of water supplied by Iowa American Water against the compliance standards established by the US Environmental Protection Agency (EPA) and the Iowa Department of Natural Resources. The report describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. The report includes water quality date for the year ending December 31, 2017. Commonly asked questions and answers concerning local drinking water are also included in the report. Iowa American Water switched to an online water quality report several years ago as part of its green initiative that promotes a more effi...

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Iowa American Water Honors Earth Day by Confirming Commitment to Protecting the Environment and Pursuing Sustainability as a Corporate Citizenarrow

April 24, 2018

Environmental protection efforts extend to online social media campaign to mobilize communities to End Plastic Pollution DAVENPORT, IOWA (April 20, 2018) – In recognition of Earth Day 2018, Iowa American Water is affirming its commitment to environmental education that can lead to positive action. Programs like the annual Environmental Grant Program offering funding for innovative, community-based environmental projects that improve, restore or protect the watersheds, surface water and groundwater supplies in local communities, along with larger ongoing investments in water infrastructure, are just some of the many ways that Iowa American Water works to involve and communicate with customers regarding our most precious resource. “From day one, it was integral to our business vision that we do more than simply supply water to our customers,” said Randy Moore, Preside...

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Iowa American Water Reminds Customers That Each Drop Adds Up During Fix a Leak Weekarrow

March 22, 2018

Stop leaks and save money with free materials and resources to help reduce the trillion-plus gallons of water lost in residential leaks every year DAVENPORT, IOWA (March 22, 2018) – Iowa American Water and the U.S. Environmental Protection Agency (EPA) are reaching out to promote Fix a Leak Week, which runs from March 19-25. The national campaign, part of the EPA’s WaterSense program, helps to raise awareness about small leaks and other water that may be inadvertently wasted within homes. With more than 110 million households in this country, a seemingly minor leak from a faucet, showerhead, toilet, or other appliance can collectively result in a tremendous amount of wasted water. With the average residence losing 10,000 gallons a year, this means that more than a trillion gallons of water are lost annually nationwide through leaks occurring within homes. Through initiativ...

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Iowa American Water Reminds Customers to Be Alert to Potential Utility Worker Identity Scams arrow

March 16, 2018

Company emphasizes that water company employees always have company-issued photo ID badges; If in doubt, call the water company to confirm a worker’s identity DAVENPORT, IA (March 16, 2018) – Iowa American Water today issued an advisory to customers to be wary of individuals posing as water company personnel to gain access to their home. This advisory comes after a customer in Davenport reported that two individuals knocked on her door claiming to be a water utility employees. Tthe customer allowed the individuals access to her home, and unfortunately, while one person distracted the customer, the second stole property from the home. The Davenport Police Department is investigating the incident. "For the safety of our customers, we are reminding them that our employees always carry company-issued photo ID badges and will never come to a customer’s home dema...

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Iowa American Water Lifts Precautionary Boil Advisory in Clintonarrow

February 07, 2018

Clinton Customers no longer need to boil water before drinking or cooking CLINTON, IA. (February 7, 2018) – Effective at 12 P.M. (NOON) today, Iowa American is lifting the precautionary boil advisory in its Clinton District. Water quality tests have confirmed that the water continues to meet all U.S. Environmental Protection Agency Safe Drinking Water Act and Iowa Department of Natural Resources regulations. It is no longer necessary for affected customers to boil their water before drinking or cooking. During the boil water advisory, Iowa American Water performed a series of tests to determine if the water met regulatory drinking water standards. Multiple samples were taken from numerous sites throughout Clinton, and water quality tests have confirmed that the water meets all federal and state requirements. The precautionary boil advisory was the result of a 16-inch water main ...

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Iowa American Water Provides Update to its Clinton Customers arrow

February 06, 2018

CLINTON, IA. (February 6, 2018) – Iowa American Water is asking customers in its Clinton District to continue to follow the precautionary boil advisory put into effect yesterday until water quality tests can confirm the water meets all state and federal water quality regulations. Water company crews completed emergency repair work on the large water main break in the 1400 block of 13th Avenue South in Clinton late last night. As required by the Iowa Department of Natural Resources, Iowa American Water is doing extensive testing of its Clinton distribution system prior to lifting the precautionary boil advisory put into effect on Monday afternoon (Feb. 5). Water quality test results are due back on Wednesday morning, Feb. 7. Customers will be notified via the company’s CodeRED notification system along with local news media once water quality tests confirm the water meets ...

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Iowa American Water Issues Precautionary Boil Advisory for its Clinton Customers arrow

February 05, 2018

CLINTON, IA. (February 5, 2018) – Iowa American Water crews are on the scene of a large water main break in the 1400 block of 13th Avenue South in Clinton. To err on the side of caution, a precautionary boil advisory has been issued for all customers in Clinton and will remain in effect until further notice. During this precautionary boil advisory, customers should bring their water to a rolling boil for 1 minute before using it for drinking or cooking until further notice. Water is OK for bathing, washing and other common uses. This precautionary boil advisory is being issued in accordance with Iowa Department of Natural Resources regulations as a precaution to protect customers. Some customers may experience discolored water or air in their water lines as a result of the main break. Iowa American Water advises these customers to let their water run for a few minutes, and ...

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Iowa American Water Now Accepting Applications for 2018 Environmental Grant Programarrow

February 05, 2018

Since the program began in Iowa over a decade ago, over $68,000 in grants have been awarded to projects that improve, restore or protect local watersheds DAVENPORT, IA (Feb. 2, 2018) – Iowa American Water announced today that it is now accepting applications for its 2018 Environmental Grant Program to support innovative, community-based environmental projects that improve, restore or protect watersheds and community drinking water supplies. The program is designed to support diverse types of activities, such as watershed cleanups, reforestation efforts, biodiversity projects, streamside buffer restoration projects, wellhead protection initiatives and hazardous waste collection efforts. "Our Environmental Grant Program has been very successful in helping local organizations carry out meaningful, sustainable initiatives that benefit our watersheds," said Randy Moore...

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Iowa American Water Reminds Customers to Be Alert to Potential Utility Worker Identity Scams arrow

November 30, 2017

Company emphasizes that water company employees always have company-issued photo ID badges; Never come to customers’ homes demanding payment to avoid shut off DAVENPORT, IA (November 30, 2017) – Iowa American Water today issued a reminder to customers to be wary of individuals posing as water company personnel to gain access to their homes or demanding payment to avoid water service shut off. This advisory comes after a customer in Bettendorf reported that an individual knocked on their door claiming to be a water company employee and demanded money in order to avoid their water service being shut off. Fortunately, the customer refused to pay the individual and contacted the Bettendorf Police Department. "For the safety of our customers, we are reminding them that our employees always carry company-issued photo ID badges and will never come to a customer’s ...

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Iowa American Water Warns Customers of Potential Scamarrow

November 17, 2017

Company alerts customers to reports of individual posing as water company employee DAVENPORT, IA (November 16, 2017) – Iowa American Water today issued an advisory warning to customers to be wary of persons posing as water company personnel to gain access to their homes. This advisory comes after a customer contacted the water company to report that an individual knocked on their door claiming to be a water company employee and requested access to their home. Fortunately, the customer denied the individual access to their home because they did not have an appointment scheduled with the water company, and the individual did not have an ID badge. “For the safety of our customers, we are issuing this alert,” said Mary Jane Midgett, Director of Operations for Iowa American Water. “Customers are always encouraged to contact our customer service center at 1-866-641-...

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