Iowa American Water Reminds Customers to Be Alert to Potential Utility Worker Identity Scams arrow

November 30, 2017

Company emphasizes that water company employees always have company-issued photo ID badges; Never come to customers’ homes demanding payment to avoid shut off DAVENPORT, IA (November 30, 2017) – Iowa American Water today issued a reminder to customers to be wary of individuals posing as water company personnel to gain access to their homes or demanding payment to avoid water service shut off. This advisory comes after a customer in Bettendorf reported that an individual knocked on their door claiming to be a water company employee and demanded money in order to avoid their water service being shut off. Fortunately, the customer refused to pay the individual and contacted the Bettendorf Police Department. "For the safety of our customers, we are reminding them that our employees always carry company-issued photo ID badges and will never come to a customer’s ...

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Iowa American Water Warns Customers of Potential Scamarrow

November 17, 2017

Company alerts customers to reports of individual posing as water company employee DAVENPORT, IA (November 16, 2017) – Iowa American Water today issued an advisory warning to customers to be wary of persons posing as water company personnel to gain access to their homes. This advisory comes after a customer contacted the water company to report that an individual knocked on their door claiming to be a water company employee and requested access to their home. Fortunately, the customer denied the individual access to their home because they did not have an appointment scheduled with the water company, and the individual did not have an ID badge. “For the safety of our customers, we are issuing this alert,” said Mary Jane Midgett, Director of Operations for Iowa American Water. “Customers are always encouraged to contact our customer service center at 1-866-641-...

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Iowa American Water’s Clinton Employees Celebrate Excellence in Workplace Safetyarrow

November 14, 2017

Employees reach three-year safety milestone without OSHA-recordable incident DAVENPORT, IA (November 14, 2017) – Employees in Iowa American Water’s Clinton District are celebrating a significant safety milestone today. At the conclusion of the day yesterday, employees have successfully worked three consecutive years without experiencing any OSHA recordable incidents. “This is a true testament to the professional and safety-conscious team we have here in Clinton,” said Abdul Bouagadi, Operations Superintendent. “Our entire team is committed not only to providing reliable, high quality water service and exceptional service to our customers in Clinton, but also to following all safety regulations and procedures to keep themselves, their co-workers and our neighbors and community safe.” Iowa American Water regularly conducts safety training for trench...

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Are Your Water Meter & Pipes Protected from the Cold?arrow

November 09, 2017

Iowa American Water offers helpful tips to help you avoid the unwanted expense and frustration of a frozen water meter or broken pipe Davenport, Iowa (November 9, 2017) – Winter weather is just around the corner, so Iowa American Water reminds homeowners that now is the time to safeguard their home plumbing to prevent damage from frozen and burst pipes and water meters that bring costly plumbing repairs and frozen water meter replacement fees along with headaches and unexpected expenses for homeowners. "We want to remind customers now when Mother Nature is still cooperating that sub-freezing temperatures for an extended period can cause pipes in vulnerable areas to freeze and burst resulting in costly damage," said Mary Jane Midgett, director of operations. "By taking the proper preventive steps now, customers can avoid frozen pipes and water meters and the n...

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Iowa American Water Begins Temporary Treatment Change and Water Main Flushing in the Iowa Quad Citiesarrow

October 19, 2017

Company switches to “free chlorine” treatment during annual flushing program DAVENPORT, IA (Oct. 18, 2017) Iowa American Water is temporarily adjusting its treatment process in the Iowa Quad Cities beginning today as part of its regular, ongoing water main flushing program. Continuing through November 18, the company is switching its disinfection method to a form of chlorine known as “free chlorine” which does not contain ammonia. This temporary treatment change only affects customers in the Iowa Quad Cities (Bettendorf, Davenport, LeClaire, Riverdale and Panorama Park). It will NOT affect customers in Blue Grass, Dixon or Clinton. Chlorine is commonly used in public water systems as a disinfectant and is monitored closely by our water quality experts to ensure optimum levels are present. However, due to the change in the type of chlorine, customers who are se...

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Iowa Utilities Board Approves New Rates for Iowa American Waterarrow

March 27, 2017

Dateline City: DAVENPORT, Iowa $38 million in infrastructure investment drives need for rate adjustments On February 27, 2017, the Iowa Utilities Board (IUB) issued its final order in Iowa American Water’s rate case that was filed on April 29, 2016. On March 24, 2017, the IUB approved the company’s rate design and set an effective date of March 27, 2017. The need for the rate adjustment was driven primarily by significant investment made by the company to improve and replace water infrastructure. According to Randy Moore, president of Iowa American Water, the company has invested approximately $38 million in water system improvements statewide in the last three years to ensure ...

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Stop Leaks and Save Money with Help from Iowa American Water and the EPA During Fix a Leak Weekarrow

March 20, 2017

Dateline City: DAVENPORT, Iowa Free materials and resources available to help reduce the trillion-plus gallons of water lost in residential leaks every year, which also impact customer bills Iowa American Water has partnered with the U.S. Environmental Protection Agency (EPA) to promote the ninth annual Fix a Leak Week, which runs from March 20-26. The national campaign, part of the EPA’s WaterSense program, is designed to raise awareness about small leaks and other water that may be inadvertently wasted within homes. With more than 110 million households in this country, a seemingly minor leak from a faucet, toilet, or showerhead collectively results in a tremendous amount of...

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March 10, 2017

Dateline City: DAVENPORT, Iowa The American Society of Civil Engineers’ (ASCE) latest Report Card for America’s Infrastructure, issued every four years since 2001, recently gave the nation’s water systems a D grade, and wastewater systems a D+ grade. This remains in line with the last few reports, and heightens the sense of urgency to take actions that will turn around the condition of this often overlooked category of infrastructure. “Once again, as the ASCE grades on drinking water infrastructure have come in, we see a national need to upgrade, repair, and maintain a vast system responsible for the most valuable resource we all rely on each day,” said Randy Moore, President of Iowa American Water. “The nation’s water systems have received a grad...

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Rate Adjustment for Iowa American Water Approved by Iowa Utilities Boardarrow

February 27, 2017

Dateline City: DAVENPORT, Iowa Over $38 million in infrastructure investment drives need for rate change DAVENPORT, Iowa--(BUSINESS WIRE)--Following a 10-month review, the Iowa Utilities Board (IUB) today issued an order adjusting rates for Iowa American Water. Iowa American Water’s investment of approximately $38 million in water system improvements is the primary driver behind the rate change request. In its final rate order, the IUB approved an overall increase in additional annual revenue of $3.9 million or 10.37 percent. This final order amount includes the previous temporary rate increase of $2.1 million that was implemented by Iowa American Water on May 9, 2016 as allowed by Iowa Code ...

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A Water Quality Message for Iowa American Water Customersarrow

February 10, 2017

Dateline City: DAVENPORT, Iowa Water Company explains “cloudy” water It’s that time of the year when Iowa American Water experiences one of its most common customer inquiries, “Why does my tap water sometimes appear cloudy or milky looking?” Iowa American’s water quality professionals are quick to explain that cloudy or milky-looking water is not a health concern. Tiny air bubbles in the water can create a cloudy or milky appearance as the water is released from the tap. “Cloudy or milky-looking” water, caused by dissolved air (oxygen), is not a health problem. The phenomenon of cloudy water from the tap is similar to bubbles being released from a carbonated beverage when the cap is re...

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