June 22, 2020

Pilot program would offer year-round financial assistance to qualifying customers DAVENPORT, IA (June 23, 2020) – Iowa American Water filed a request recently with the Iowa Utilities Board, the company’s state regulatory agency in Des Moines, seeking to establish a low income discount pilot program for qualifying customers. “While we have made sincere efforts to make water service even more affordable for those customers in the greatest need, water service costs have increased over the years due to much needed capital investment to provide for the continued reliability of water service and to meet new, more stringent quality regulations,” said President Randy Moore. “The COVID-19 health emergency has dramatically increased financial needs for many of our customers which motivated us to embark on this effort as a way to lessen the impact for those custo...

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June 08, 2020

Big Brothers Big Sisters, Family Resources and River Bend Foodbank to Receive Donations DAVENPORT, IA. – June 8, 2020 – Iowa American Water and the American Water Charitable Foundation have announced $15,000 in grants to three local organizations for their COVID-19 relief efforts. The American Water Charitable Foundation is donating $5,000 each to Big Brothers Big Sisters of the Mississippi Valley, Family Resources, Inc., and the River Bend Foodbank. “Now more than ever, we must all play a part to help aid, protect and support the health of our fellow Iowans,” said Iowa American Water President Randy Moore. “Iowa American Water is here to support the communities we serve in good times and in bad, and we are grateful to these organizations for the incredible work they are doing to care for people and save lives. We are all in this together, and we hope ...

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May 29, 2020

Davenport, IA (May 29, 2020) — Iowa American Water announced today that the company’s 2019 Water Quality Reports are now accessible through its website at, as well as via printed copies that can be mailed to customers. The information in the reports confirms that again this year, Iowa American Water has met or surpassed all standards set by the U.S. Environmental Protection Agency (EPA) and enforced by the Iowa Department of Natural Resources. Also known as, the Consumer Confidence Report, this report compares the quality of water supplied by Iowa American Water against standards established by the EPA and the Iowa Department of Natural Resources. The report describes local drinking water source information and shares test results, including all substances detected in the water and their levels. “Our cus...

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Iowa American Water Recommends Building Operators and Schools Flush Pipes to Maintain Water Qualityarrow

May 11, 2020

Company Remains Committed to Delivering Clean, Safe, Reliable Water Service DAVENPORT, IA., May 8, 2020 — Iowa American Water remains committed to keeping you informed as we continue our work to deliver clean, safe and reliable water service to customers during the COVID-19 public health emergency. Extended periods of inactivity in buildings can cause lead leaching or legionella growth in water pipes and taking proper steps can help minimize potential exposure to both these contaminants. As buildings reopen, businesses, school districts and property management teams will begin the process of restarting building systems that have been dormant for a significant amount of time. Proper reopening procedures help in verifying that water systems and equipment are in safe working order. The general purpose of flushing is to bring fresh water into all sections of a building. This w...

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Iowa American Water Adjusts Treatment and Plans Water Main Flushing in the Iowa Quad Citiesarrow

April 15, 2020

DAVENPORT, IA (APRIL 13, 2020) – Iowa American Water is adjusting its treatment process in the Iowa Quad Cities as part of its regular, ongoing water main flushing program. This routine work is an essential part of our system maintenance program, and is unrelated to the current COVID-19 health emergency. The treatment adjustment will not affect customers in Dixon or Clinton. Iowa American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our water supplies. These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. “Our annual flushing program enhances customer water service by flushing or cleaning mineral deposits and sediment from water mains to maintain a high quality of water in the Iowa Quad Cities distribution system...

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Iowa American Water Suspends Non-Payment Service Shutoffsarrow

March 24, 2020

Service to be restored to all customers regardless of ability to pay DAVENPORT, IA (March 20, 2020) — Iowa American Water has suspended the practice of shutting off water service due to non-payment in response to the COVID-19 pandemic. Service will also be restored to all customers whose service was previously discontinued due to nonpayment. This practice will remain in effect as long as the current public health crisis continues. These decisions were made to ensure clean, safe, reliable water service for all customers during this public health crisis, and to assist those customers who may experience financial hardships during this crisis. "Our priority is and has always been the well-being of our customers," said Iowa American Water President Randy Moore. "During this public health crisis, we must ensure everyone, especially the most vulnerable segments of ...

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Water Treatment Barriers Provide Drinking Water Protectionarrow

March 16, 2020

Iowa American Water places moratorium on shutoffs DAVENPORT, IA ― (March 16, 2020) – At Iowa American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, American Water has established coronavirus preparedness plans. It is important for you to know that Iowa American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers) and disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. To minimize the risk of exposure to th...

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Iowa American Water Now Accepting Applications for 2020 Environmental Grant Programarrow

February 19, 2020

Since the program began in Iowa, almost $87,000 in grants has been awarded to projects that improve, restore or protect local watersheds DAVENPORT, IA (Feb. 18, 2020) – Iowa American Water announced today that it is now accepting applications for its 2020 Environmental Grant Program to support innovative, community-based environmental projects that improve, restore or protect watersheds and community drinking water supplies. The program supports diverse types of activities, such as watershed cleanups, reforestation efforts, biodiversity projects, streamside buffer restoration projects, wellhead protection initiatives and hazardous waste collection efforts. "Our Environmental Grant Program has been very successful in helping local organizations carry out meaningful, sustainable initiatives that benefit our watersheds,” said Randy Moore, president of Iowa American Wa...

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Iowa American Water Invests $1.6 million to Complete Water Transmission Main to Serve Blue Grassarrow

December 17, 2019

Project will enhance water quality and provide additional supply for fire protection DAVENPORT, IA. – DEC. 17, 2019 — Iowa American Water announced today that a $1.6 million infrastructure investment project to install over three miles of 12-inch water main to interconnect its Quad Cities’ water distribution system with the Blue Grass water system is now complete. The project allows water from the company’s water treatment facility in Davenport to flow into the Blue Grass community, which was previously served by three community wells. “Our public/private partnership with Blue Grass is one we value, and we are pleased we were able to complete this important water transmission main investment project to benefit our Blue Grass customers ahead of schedule. This new water infrastructure allows us to enhance the quality of the drinking water we deliver to B...

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Are Your Water Meter & Pipes Protected from the Cold?arrow

October 26, 2019

Iowa American Water encourages customers to act now to protect their pipes and water meters from freezing temperatures Davenport, Iowa (October 25, 2019) – Colder temperatures are forecast for next week, and Iowa American Water encourages homeowners that now is the time to safeguard your home plumbing to prevent damage from frozen and burst pipes and water meters that can result in costly repairs and frozen water meter replacement fees along with headaches and unplanned expenses for homeowners. “We want to remind customers that sub-freezing temperatures for an extended period can cause pipes in vulnerable areas to freeze and burst resulting in costly damage,” said Randy Moore, president. “By taking the proper preventive steps now, customers can avoid frozen pipes and water meters and the need to make expensive repairs to damaged plumbing inside and outside o...

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