Iowa American Water Provides Update to its Clinton Customers

CLINTON, IA. (February 6, 2018) – Iowa American Water is asking customers in its Clinton District to continue to follow the precautionary boil advisory put into effect yesterday until water quality tests can confirm the water meets all state and federal water quality regulations. Water company crews completed emergency repair work on the large water main break in the 1400 block of 13th Avenue South in Clinton late last night. As required by the Iowa Department of Natural Resources, Iowa American Water is doing extensive testing of its Clinton distribution system prior to lifting the precautionary boil advisory put into effect on Monday afternoon (Feb. 5). Water quality test results are due back on Wednesday morning, Feb. 7.

Customers will be notified via the company’s CodeRED notification system along with local news media once water quality tests confirm the water meets all state and federal water quality guidelines. Until that time, the company urges customers to continue following the precautionary boil advisory.

During this precautionary boil advisory, customers should bring their water to a rolling boil for 1 minute before using it for drinking or cooking until further notice. Water is OK for bathing, washing and other common uses. This precautionary boil advisory is being issued in accordance with Iowa Department of Natural Resources regulations as a precaution to protect customers.

Some customers may have experienced discolored water or air in their water lines as a result of the main break. Iowa American Water advises these customers to let their water run for a few minutes, and the problem should clear. If it doesn’t, customers can call Iowa American Water’s Customer Service Center at 1-866-641-2108.

The company regrets any inconvenience this emergency repair work and precautionary boil advisory causes its customers and thanks them for their patience and understanding.