• American Water Websites
  • Contact Us
  • Log in to My Account
  • American Water Directory
    American Water Resources
    Our Homeowner Protection programs are helping customers across the country protect against unexpected home repair costs.
    Press Room
    Our Press Room provides customers and other stakeholders with current information about our company and industry. 
    Business Development
    Our teams of experts have worked on projects from coast to coast helping solve customers’ water and wastewater challenges.
    Investor Relations
    Our company is the largest and most geographically diverse publicly traded company in the United States.
    Water Street
    The go-to resource for your favorite natural resource: water. We continually educate ourselves about how to protect and distribute water, so that you can better enjoy it. At American Water, we keep life flowing.
    American Water Corporate
    Clean, safe, reliable, and affordable water services is our business.
     
    Our States
    California Georgia Hawaii Illinois Indiana Iowa Kentucky Maryland
    Michigan Missouri New Jersey New York Pennsylvania Tennessee Virginia West Virginia

  • Log In to My Account

    Forgot your User ID?
    Forgot your Password?
    Don't have a log in? Register for your online account today! New customers can start their service online

    *This feature is only available for residential customers

  • Log In & Pay Your Bill
    Back
  • Water Quality
    • Back
    • Water Quality Reports
    • Water Safety
    • Water Treatment
    • Chloramination FAQs
    • Pharmaceutical Disposal Information
    • Lead and Drinking Water
    • Cross Connection & Backflow Prevention
    • Wastewater Service
    • Downspout Disconnection Instructions
    • Proper Sump Pump Installation
    • Preventing Sewer Blockages
  • Customer Service & Billing
    • Back
    • Billing & Payment Info
    • For New Customers
    • Your Water and Wastewater Rates
    • Rights & Responsibilities
    • Turn Service On/Off
    • Customer Assistance Program
    • W9 Tax Form
    • FAQs
    • Contact Us
    • Domestic Water Service Application
  • Water Information
    • Back
    • Wise Water Use
    • Detecting Leaks
    • Watershed Protection
    • Water Learning Center
  • About Us
    • Back
    • Doing Business with Us
    • Environmental Stewardship
    • Workplace Safety
  • News & Community
    • Back
    • News
    • Community Involvement
    • Environmental Grant Program
  • Español
Search
Illinois
Search
  • Water Quality
  • Customer Service & Billing
  • Water Information
  • About Us
  • News & Community
    • Water Quality Reports
    • Water Safety
    • Water Treatment
    • Chloramination FAQs
    • Pharmaceutical Disposal Information
    • Lead and Drinking Water
    • Cross Connection & Backflow Prevention
    • Wastewater Service
    • Downspout Disconnection Instructions
    • Proper Sump Pump Installation
    • Preventing Sewer Blockages
    • Billing & Payment Info
      • Payment Location Results
      • Your Redesigned Bill
    • For New Customers
    • Your Water and Wastewater Rates
    • Rights & Responsibilities
    • Turn Service On/Off
    • Customer Assistance Program
    • W9 Tax Form
    • FAQs
    • Contact Us
    • Domestic Water Service Application
    • Wise Water Use
    • Detecting Leaks
    • Watershed Protection
    • Water Learning Center
      • The Value of Water
      • The Water Cycle
      • Tap Water
      • The Water Industry
      • Water Curriculum & Kids Activities
      • Mobile Education Center
    • Doing Business with Us
      • Testimonials
      • Case Studies
      • Developers
      • Engineers & Contractors
      • Suppliers & Vendors
      • Municipalities
      • New Developments
      • Supplier Diversity
    • Environmental Stewardship
    • Workplace Safety
    • News
    • Community Involvement
      • Request Volunteers
      • Grant Form
    • Environmental Grant Program
  • Doing Business with Us
    • Testimonials
    • Case Studies
    • Developers
    • Engineers & Contractors
    • Suppliers & Vendors
    • Municipalities
    • New Developments
    • Supplier Diversity

Case Studies

  • Village of Ransom Water System Acquisition
  • Village of Fisher Water & Wastewater Acquisition
  • Sundale Utilities Water & Wastewater Acquisition
  • Dana/Long Point/Reading/Ancona Public Water District Water Distribution Acquisition
  • Village of Sadorus Water System Acquisition
  • City of Grafton Wastewater Treatment Plant & Collection System Acquisition
  • City of Farmington Water System Acquisition
  • Piasa Township Sanitary District Wastewater Collection Acquisition
  • Hardin County Water Company Water Distribution Acquisition
  • Forest Homes-Maple Park Public Water District Water Distribution System Acquisition
  • City of Grafton Water Distribution Acquisition
image

My Account arrow

Log in to My Account to pay your bill online, set up emergency notifications, and manage your account

On My Account you can also:

  • Pay your bill
  • Check your account balance
  • Turn your service on/off
  • Sign up for alerts
  • View your water usage
  • Set up paperless billing

Log In to My Account

image

Contact Us arrow

Phone: 1.800.422.2782

Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, call M-F 7am-7pm.

General Inquiries:
Contact Form

image

Careers arrow

At American Water, our employees have more than a job. They have a calling.

Search Openings

Follow Us:

© 2019 American Water. "American Water" and the star logo are the registered trademark of American Water Works Company, Inc. All rights reserved.

  • Privacy Policy
  • Terms of Use