Low Income Program

H20 Help to Others
H2O Help to Others is an emergency assistance program created by Illinois American Water and the Salvation Army of Illinois. The program helps provide supplemental funding to Illinois American Water customers who would otherwise have trouble paying their bills.
H2O Help to Others is supported by customers' voluntary donations and contributions from Illinois American Water. Illinois American Water donates approximately $115,000 annually to H2O Help to Others.  Customers may make a voluntary donation to the program on their water bills.  These donations to the program are in addition to the company donation.  The Salvation Army's trained caseworkers determine the needs of families and individuals, who must be Illinois American Water customers.

Who qualifies for H2O Help program assistance?

Any individual or family whose water service is being provided by Illinois American Water and who is in danger of losing their primary source of water and meets the "basic needs" criteria as set by Salvation Army caseworkers.

How You Can Help?

Illinois American Water customers who wish to contribute to the H2O Help to Others Program™ can do so by adding a donation to their Illinois American Water bill payment. With a single pledge, your donation per billing period will be automatically added to your water bill. You can be assured that 100 percent of your donation goes directly to qualifying customers. Our company assumes all administrative costs for this program so that every penny you donate goes directly to this worthwhile cause.

How do I apply for H2O Help to Others assistance?

Call the Illinois American Water Customer Service Center toll-free at 800.422.2782. Or, you may contact the Salvation Army in your area:

525 Alby Street
Alton, Ill. 62002
(618) 465-7765

20 Glory Place
Belleville IL 62226
(618) 235-7378

East St. Louis
616 N. 16th Street
East St. Louis, Ill. 62205-2512
(618) 874-3136

Granite City
3007 E. 23rd Street; Box 338
Granite City, Ill. 62040-5911
(618) 451-7957

906 Tower Square Plaza
Marion, Ill. 62959
(618) 993-5854

401 N.E. Adams
Peoria, IL 61603
(309) 655-7220

243 Derby Street
Pekin, Ill. 61554
(309) 346-3010

2212 N. Prospect
Champaign, IL 61822
(217) 373-7832

307 N. Kickapoo
Lincoln, IL 62656
(217) 732-7890

112 N. Division
Pontiac IL 61764
(815) 844-5005

409 Avenue F
Sterling, IL 61081-0336
(815) 625-1622

126 S. Bloomington Street
Streator IL 61364
(815) 672-2746

Chicago Metro Area

437 E. Galena Blvd.
Aurora, IL 60505
(630) 897-7265

Chicago Heights
1313 Hilltop Avenue
Chicago Heights, IL 60411

Crystal Lake
290 W. Crystal Lake Ave.
Crystal Lake, IL 60014
(815) 455-2769

Des Plaines
609 W. Dempster
Des Plaines, IL 60016
(847) 981-9111

316 Douglas Ave.
Elgin, IL 60120
(847) 741-2304

300 3rd Ave.
Joliet, IL 60433
(815) 726-4834

8354 W. Foster Ave.
Norridge, IL 60706
(708) 456-6220

Oakbrook Terrace
1 S. 415 Summit
Villa Park, IL 60181
(630) 629-3044

South Beloit
416 S. Madison St.
Rockford, IL 61104
(815) 972-1135

St. Charles
1710 S. 7th Ave.
St. Charles, IL 60174
(630) 377-2769