Illinois American Water Issues Boil Water Order; Area is Limited to Direct Customers in Alorton, Cahokia, Canteen, Canteen Township, Caseyville, Centerville, East St. Louis, Fairmont City, Lovejoy, National City, Sauget and Washington Parkarrow

January 18, 2018

Belleville, Ill. (Jan. 17, 2018) — Due to a temporary drop in water pressure, a boil water order has been issued to a portion of Illinois American Water customers. Sale-for-resale (wholesale) customers and the communities they serve are NOT affected. The affected areas include: - Alorton - Cahokia (Illinois American Water direct customers only; does not impact Commonfields Water Department customers) - Canteen - Canteen Township - Caseyville (Illinois American Water direct customers only; does not impact Village of Caseyville Water Department customers) - Centerville (Illinois American Water direct customers only; does not impact Commonfields Water Department customers) - East St. Louis - Fairmont City - Lovejoy - National City - Sauget - Washington Park The area can be viewed via this map link - http://arcg.is/1T4LTb. Customers should bring...

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Illinois American Water saves over 32,000 tons of Residuals from Land Fill; Local Land Application Benefits Farmers and Protects Environmentarrow

January 16, 2018

Peoria, Ill. (Jan. 16, 2018) — In 2017, Illinois American Water’s Peoria District partnered with local farmers to apply over 32,000 tons of residuals, rather than sending them to a landfill. In total, 32,948 tons of water treatment residuals from Illinois American Water’s Main Station Water Treatment Plant and the San Koty Water Treatment Plant were applied to 160 acres of agricultural fields northeast of Peoria in Medina Township. According to Lori Horstman, production superintendent and a licensed Class A water treatment operator, the partnership is a best practices supported by the Illinois Environmental Protection Agency (EPA). She said, “We work closely with EPA and follow strict land application guidelines, ensuring the residual application not only prevents volume from entering landfills, but is also applied to farmland properly to decrease farming-rel...

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Illinois American Water Returns to Normal Water Treatment Processarrow

January 12, 2018

Belleville, Ill. (Jan. 11, 2018) — Illinois American Water is returning to its normal water treatment process. During the temporary treatment change, some customers may have experienced a more noticeable chlorine taste or odor in their water. This was due to the switch in chlorine types. The company expects this to be resolved over the next week. According to Karen Cooper, senior manager of field operations and production, said, “The changes we made in our treatment processes, coupled with the other measures we requested of our customers, were to ensure high-quality drinking water.” She continued, “We understand this was an inconvenience to our customers and we thank them for their trust in us and our team as we worked through several issues brought on by the winter weather. I can’t say it enough, our customers are incredible and were truly suppor...

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Illinois American Water Lifts Conservation Measures; Water Treatment Change Continuesarrow

January 09, 2018

Belleville, Ill. (Jan. 9, 2018) — Illinois American Water has lifted the conservation measures requested of Metro East customers beginning Wednesday, Jan. 3, 2018. At this time water use is not restricted, but customers are reminded to use water wisely. The water treatment change will continue until further notice. “Our team wants to thank our customers for their efforts to conserve water,” said Karen Cooper, senior manager of field operations and production. “While we are no longer asking our customers to take conservation measures, we do want them to be reminded to always use water wisely.” Wise water use tips cans be found at www.illinoisamwater.com. The water treatment change to “free chlorine”, which does not contain ammonia, remains in effect until further notice. During the temporary treatment change, customers may experience a mo...

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Illinois American Water Lifts Boil Water Order in Most Communities;arrow

January 05, 2018

Voluntary Conservation Measures Continue Sale-for-resale communities of Illinois American Water must notify their direct customers on status of their system boil orders Belleville, Ill. (Jan. 5, 2018) — Illinois American Water has lifted the boil water order issued on Wednesday, Jan. 3, 2018, to the Metro East service area. This lift is for direct customers of Illinois American Water. Sale-for-resale (wholesale) communities that purchase water in bulk from Illinois American Water and manage their own distribution systems will notify their customers of the status of their system boil water orders. The boil order has been lifted immediately in the following communities directly served by Illinois American Water: • Belleville • East St. Louis • Centreville • Brooklyn • Fairmont City • Sauget • Shiloh &bul...

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Illinois American Water Lifts Boil Water Order in Most Communities; arrow

January 05, 2018

  Voluntary Conservation Measures Continue Sale-for-resale communities of Illinois American Water must notify their direct customers on status of their system boil orders Belleville, Ill. (Jan. 5, 2018) — Illinois American Water has lifted the boil water order issued on Wednesday, Jan. 3, 2018, to the Metro East service area. This lift is for direct customers of Illinois American Water. Sale-for-resale (wholesale) communities that purchase water in bulk from Illinois American Water and manage their own distribution systems will notify their customers of the status of their system boil water orders. The boil order has been lifted immediately in the following communities directly served by Illinois American Water: • Belleville • East St. Louis • Centreville • Brooklyn • Fairmont City • Sauget • Shiloh ...

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Illinois American Water Issues Boil Water Order in Northwest Peoria arrow

December 29, 2017

Affected area described as North of Charter Oak Road, West of Creighton Woods Park, South of War Memorial Drive until Route 6 then West of Route 6 Peoria, Ill. (Dec. 29, 2017) — Illinois American Water has issued a boil water order to residential and commercial customers in northwest Peoria. The affected area is described as north of Charter Oak Road, west of Creighton Woods Park, south of War Memorial Drive until Route 6 then West of Route 6. A significant water main break in the area and the recent impact of cold weather resulted in low water pressure and, in some areas, an interruption in water service. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil order is being issued in accordance with Illinois EPA regulations. Customers in...

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Are Your Water Meter & Pipes Protected from the Cold?arrow

November 13, 2017

Dateline City: BELLEVILLE, Ill. Illinois American Water offers helpful tips to help you avoid the unwanted expense and frustration of a frozen water meter or broken pipe BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water reminds homeowners that now is the time to safeguard their home plumbing to prevent water damage from frozen and burst pipes. Tips also address frozen water meters, which can bring costly plumbing repairs and replacement fees along with headaches and unexpected expense for homeowners. “We want to remind customers that sub-freezing temperatures for an extended period can cause pipes in vulnerable areas to freeze and burst, resulting in costly damage,” said Mike Smyth, vice pr...

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Illinois American Water Encourages Customers to Participate in National Prescription Drug Take Back Dayarrow

October 27, 2017

Dateline City: BELLEVILLE, Ill. Drug Enforcement Agency’s National Prescription Drug Take Back Day is Oct. 28, 2017 BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water encourages customers to participate in the Drug Enforcement Agency’s (DEA) National Prescription Drug Take Back Day. Residents are encouraged to drop off their unwanted medications at approved collection sites so they can be incinerated, which is the Environmental Protection Agency’s (EPA) recommended approach for pharmaceutical disposal. Both flushing medications down the toilet and throwing them in the trash are discouraged. The event is Saturday, Oct. 28, 2017, from 10 AM to 2 PM. Collection sites participating in thi...

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Illinois American Water Completes $12 Million Investment at East St. Louis Water Treatment Plantarrow

October 24, 2017

Dateline City: BELLEVILLE, Ill. Award-winning water treatment facility gets significant upgrade BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water’s Interurban (Metro East) District, which serves the communities of East St. Louis, Granite City, Belleville and surrounding areas, has completed a significant upgrade at its East. St. Louis Water Treatment Plant. The approximately $12 million investment helps to enhance reliability and operational efficiencies, while incorporating environmental technology. The project, which kicked off in 2015, included a significant electrical upgrade and water treatment system improvement. According to Karen Cooper, senior manager of field operations and pro...

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