January 12, 2018
Belleville, Ill. (Jan. 11, 2018) — Illinois American Water is returning to its normal water treatment process.
During the temporary treatment change, some customers may have experienced a more noticeable chlorine taste or odor in their water. This was due to the switch in chlorine types. The company expects this to be resolved over the next week.
According to Karen Cooper, senior manager of field operations and production, said, “The changes we made in our treatment processes, coupled with the other measures we requested of our customers, were to ensure high-quality drinking water.”
She continued, “We understand this was an inconvenience to our customers and we thank them for their trust in us and our team as we worked through several issues brought on by the winter weather. I can’t say it enough, our customers are incredible and were truly suppor...