Boil Water Order LIFTED in Village of Glasford; Critical Maintenance at Water Treatment Plant Completedarrow

July 24, 2020

Glasford, Ill. (July 23, 2020) – Illinois American Water has completed critical maintenance at its Glasford Water Treatment Plant and lifted the related boil water order issued earlier this week. The work at the plant involved replacing a valve and filter media. Due to the nature of the work, water pressure was impacted. Illinois American Water contacted customers in advance to notify of the planned work and temporary impact to water service. Water service has been returned to normal and customers no longer need to boil their water prior to consumption. During the boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. Customers are being notified of the boil water order...

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Illinois American Water Reminds Customers about Customer Assistance Program and Payment Plansarrow

July 22, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water is reminding customers of the company’s customer assistance program H2O Help to Others and available payment plans. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options. “We want to help our customers who are experiencing a hardship, whether it be due to COVID-19, loss of employment or health concerns. We understand it can be hard to get back on track once an account falls behind. This is why we have several options to help customers, including financial assistance,” said Vice President of Operations Elizabeth Matthews. In March, American Water voluntarily placed a moratorium on customer accounts to prevent shut off for non-payment and late fees for late payments. The company also reinstated service f...

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Planned Water System Maintenance Requires Boil Water Order in Village of Glasford; Work to Begin on July 21arrow

July 16, 2020

Glasford, Ill. (July 17, 2020) – Next week, Illinois American Water will perform critical maintenance at its Glasford Water Treatment Plant. The work, which involves replacing a valve and filter media, will result in a systemwide boil water order for Village of Glasford customers beginning at 9 AM on Tuesday, July 21, 2020. Customers may also experience a temporary interruption to their water service and/or low water pressure. Village of Glasford customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water can be used for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations as the maintenance will interrupt water pressure. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil water or...

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As Temperatures Rise, Illinois American Water Encourages Customers to Use Water Wiselyarrow

July 14, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--With temperatures rising across the state, Illinois American Water is reminding customers to use water wisely and avoid water overuse pitfalls that frequently happen this time of year. These tips can help customers save money and alleviate stress on water supplies and infrastructure during summer months. “This year, more than ever, families are home and venturing to their yards to engage in outdoor activities, many involving an increase use of water,” said Illinois American Water Vice President of Operations Beth Matthews. “At times, customers may not realize the amount of water they are using, until they get a higher water bill. Our goal is to raise awareness and help protect our precious resources through wise water use.” The following tips from Illinois Ameri...

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Illinois American Water Upgrading Local Water System; Replacing over 22,000 Feet of Water Main and Upgrading a Pump Stationarrow

June 23, 2020

Dateline City: PEORIA, Ill. Investment of over $6.7 million supports continued reliability and quality service. PEORIA, Ill.--(BUSINESS WIRE)--Illinois American Water is investing over $6.7 million to replace over 22,000 feet, or 4.2 miles, of water main in the local water system. The Grand Boulevard pump station will also be upgraded with energy saving technology. Pump Station Projects Two distribution pumps are being replaced at the Grand Boulevard pump station. Variable frequency drive (VFD) motors are also being installed to better control flow and pressures in the North Peoria service area. According to Trip Barton, Engineering Manager, “VFD motors vary pumping output to match current demands, rather than pumping at one constant speed.” He added, “This technolo...

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Illinois American Water to Invest $5.9 Million in Sterling Water System; High Service Pump Station and Elevated Water Tank Under Constructionarrow

June 18, 2020

Dateline City: STERLING, Ill. STERLING, Ill.--(BUSINESS WIRE)--Illinois American Water’s Sterling District is investing approximately $5.9 million to upgrade the local water system. Projects include replacing a high service pump station at the water treatment plant and constructing a new, larger elevated water tank on the north side of town. According to Charlotte Dunne, operations superintendent for the Sterling District, “Continuous investment in critical infrastructure supports quality service not only for today, but the future.” She added, “Water infrastructure across the nation is reaching the end of its useful life. Many communities are facing the need to upgrade pipes, pumps and plants for quality service and community growth.” Construction kicked off this month and will continue through 2021. This work is not related to...

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Kevin Hillen named Senior Operations Manager of Northern Divisionarrow

June 16, 2020

Dateline City: WOODRIDGE, Ill. WOODRIDGE, Ill.--(BUSINESS WIRE)--Kevin Hillen has been promoted to Senior Operations Manager of the Northern Division, effective June 15. In this role, Hillen provides leadership and oversight to the company’s Chicago Metro and South Beloit Districts, responsibilities he had assumed in an interim capacity since March 2020. Hillen began his career with Illinois American Water in 1983 as a staff engineer. During his career with the company, he has held various roles in Engineering and Operations, including Network Operations Manager in the Peoria District, Distribution Manager in the Champaign County District, and Senior Operations Superintendent in the Chicago Metro District. Hillen holds a bachelor’s degree in civil engineering from the University of Illinois at Urbana-Champaign and is a register...

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Illinois American Water Replacing over 9,700 Feet of Water Main in Pekin Water Systemarrow

June 15, 2020

Dateline City: PEKIN, Ill. PEKIN, Ill.--(BUSINESS WIRE)--Illinois American Water is investing over $2.9 million to replace over 9,700 feet, or 1.8 miles, of water main in Pekin’s water system. Much of the water main installed will be increased in size to support water flow and pressure for continued water quality and fire protection. The work includes projects across the City of Pekin. To view a map of where work is planned please visit http://www.arcgis.com/home/webmap/viewer.html?webmap=b1ad0cbef4054719aae04c3fb26ba4f9&extent=-89.6603,40.5605,-89.5969,40.5875. While construction is occurring motorists should use caution when driving in the construction areas and obey traffic signs, detour routes and flaggers. Eric Larson, Senior Operations Manager, explained the company works to replace water mains annually to keep up with ag...

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Illinois American Water Ranks #1 in J.D. Power 2020 Water Utility Residential Customer Satisfaction Study in Midwest Large Regionarrow

June 09, 2020

Dateline City: BELLEVILLE, Ill. Company also ranks highest in five of six factors measured including price, conservation, billing and payment, communications and customer service BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water, a subsidiary of American Water Company (NYSE: AWK), has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2020 U.S. Water Utility Residential Customer Satisfaction StudySM. Illinois American Water also ranked #1 in the Midwest in the 2016 study, which was the first year for the J.D. Power Water Utility Residential Customer Satisfaction Study. The study measures satisfaction among residential customers of 90 water utilities that deliver wat...

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Illinois American Water Acquires City of Rosiclare Wastewater System and Drinking Water Production Systemarrow

May 29, 2020

Dateline City: ROSICLARE, Ill. ROSICLARE, Ill.--(BUSINESS WIRE)--Illinois American Water President Justin Ladner today announced the company’s acquisition of the City of Rosiclare wastewater system and drinking water production system. The purchase adds approximately 377 wastewater customers to the company’s Southern Illinois service area. The City of Rosiclare will become a sale-for-resale water service customer. While the City will continue to own the water distribution system, Illinois American Water will operate the distribution system on a contract basis under the guidance of the City of Rosiclare. The City of Rosiclare voted in favor of the sale last year. The Illinois Commerce Commission (ICC) recently approved the sale for $600,000. The sale was completed today. “Illinois American Water has proudly served Hardin County ...

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Water Quality Reports Show Illinois American Water Continues to Deliver Water that Meets or Surpasses Drinking Water Standards arrow

May 28, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water announced today that results published in the company’s 2019 water quality report indicate excellent water quality throughout its Illinois service area. The report, which is issued for each service area, highlights the company’s commitment to providing drinking water that meets or is better than standards required by the Environmental Protection Agency. Also known as the Consumer Confidence Report, the water quality report describes local drinking water source information and test results, including all substances detected in the water and their levels. Commonly asked questions and the associated answers concerning drinking water are also included. Illinois American Water customers can search for their local water quality report by zip code...

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Illinois American Water Acquires Village of Andalusia Water and Wastewater Systemsarrow

May 27, 2020

Dateline City: ANDALUSIA, Ill. ANDALUSIA, Ill.--(BUSINESS WIRE)--Illinois American Water President Justin Ladner today announced the Company’s acquisition of the Village of Andalusia water and wastewater systems. The purchase adds approximately 480 water and 480 wastewater customers to the company’s northwest service area. The Village of Andalusia voted in favor of the sale last year. The Illinois Commerce Commission (ICC) recently approved the sale for $3.3 million. The sale was completed today. “We are pleased to close on another significant acquisition and to further expand our water and wastewater footprint in Illinois,” said Ladner. “This purchase positions our team well to serve northwest Illinois while providing long-term water and wastewater solutions as well as financial benefits for Andalusia.” According to Village ...

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Illinois American Water Announces Operations Promotions; Leadership Positions Support Safety, Customer Service and Operational Efficiency arrow

May 26, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water announced the following promotions within its Operations leadership team: Karen Cooper, formerly Senior Operations Manager in the Southern Division, has been promoted to Operations Director of the Southern Division and Central Divisions in Southern Illinois. In this role, she has management oversight over the company’s Interurban District (Metro East), Cairo District, Hardin County, as well as the Central Division, which serves the Alton, Godfrey and Riverbend areas. Cooper has more than 40 years of experience in the regulation, operations and management of water and wastewater systems. Prior to joining American Water in 1985, Cooper worked for the Ohio Environmental Protection Agency, Division of Public Water Supplies. She also worked for ...

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Illinois American Water to Invest $3.7 million for Water Tank Improvements arrow

May 22, 2020

Dateline City: BELLEVILLE, Ill. Water tanks in Champaign, Pontiac, Peoria and Shiloh service areas will receive face lifts BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water has begun rehabilitating water tanks across the state. Water tanks located in Champaign, Pontiac, Peoria and Shiloh will receive face lifts, totaling an investment of approximately $3.7 million. The work, which kicked off earlier this year, will require the tanks to be taken out of service. Customers should not experience an impact to their water service. The quality of water will not be affected and will continue to meet all federal and state water quality regulations. As a part of this project, critical structural maintenance will be performed on the tanks to support reliability. Painti...

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Illinois American Water’s Village of Fisher Wastewater Service Team Provides Illinoisan with a Special Birthday Blessingarrow

May 20, 2020

Dateline City: FISHER, Ill. A 1992 class ring was discovered during the treatment process and returned to its owner after connecting via social media FISHER, Ill.--(BUSINESS WIRE)--A decades-old class ring is being returned to its rightful owner thanks to Illinois American Water’s Village of Fisher wastewater service team. According to Ron Ragle, Senior Supervisor of Operations in Fisher, he and a colleague were discussing operational changes when he noticed something shiny on the edge of the sludge lagoon. The lagoon houses biosolids and residuals from the treatment process. Ragle said, “I cleaned up the ring and noticed it was from a community in which my coworker’s wife grew up. We all thought it would be great if we could find the owner and return the ring. It’s ...

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Illinois American Water Announces Over $25,000 in Environmental Grants for Water Source Protectionarrow

May 19, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water is announcing environmental grants for eight watershed initiatives across the state. The environmental grant recipients will receive a share of funds totaling $25,672 for community projects that improve, restore or protect watersheds. According to Justin Ladner, Illinois American Water President, including the 2020 commitment more than $247,000 in environmental grants will have been contributed to 74 projects since 2009. He said, “At Illinois American Water we know how important it is to protect our water resources. Our efforts include implementing green technology in our operations as well as partnering with local environmental stewards. The environmental grant program connects us with our environmental heroes and their innovative projects...

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Illinois American Water Acquires Village of Shiloh Wastewater Systemarrow

May 15, 2020

Dateline City: SHILOH, Ill. SHILOH, Ill.--(BUSINESS WIRE)--Illinois American Water President Justin Ladner today announced the company’s acquisition of the Village of Shiloh wastewater system. The purchase adds approximately 1,515 wastewater customers to the company’s southern Illinois service area. This includes customers directly served by Illinois American Water as well as customers served through a mobile home park account. The Village of Shiloh voted in favor of the sale last year. The Illinois Commerce Commission (ICC) recently approved the sale for $3.6 million. The sale was completed today and represents the third acquisition by Illinois American Water this year. “Over the last two years, we’ve added more than 35,000 new customers through system acquisitions. Some of the communities were facing EPA consent decrees or wa...

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Rhonda Carter Adams Named Illinois American Water’s Program Manager, Workforce and Supplier Diversityarrow

May 13, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Rhonda Carter Adams has been promoted to Program Manager, Workforce and Supplier Diversity for Illinois American Water. This is an expansion of her most recent role as Program Manager, Supplier Diversity, and Corporate Diversity Lead for Illinois American Water. In addition to her responsibilities of enhancing the company’s relationships with diverse organizations to broaden the utilization of minority, women and veteran suppliers, she will continue to support American Water’s Inclusion & Diversity (I&D) Advisory Council as well as to build out the statewide I&D strategy by implementing effective best practices. She will become a strategic partner to Illinois American Water’s business unit leads and the company’s Human Resources team while serving as a change agen...

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Illinois American Water’s Godfrey Wastewater Team Celebrates 20 Years of Excellence in Safetyarrow

May 12, 2020

Dateline City: GODFREY, Ill. GODFREY, Ill.--(BUSINESS WIRE)--Illinois American Water’s Village of Godfrey wastewater service team is celebrating two decades of safety excellence. The local wastewater team has gone 20 years without experiencing any lost-time accidents. Illinois American Water acquired the Godfrey wastewater system in November 2019. Karen Cooper, Illinois American Water Director of Operations, said, “This achievement is a testament to the long-time commitment to safety by the Village of Godfrey as well as Illinois American Water’s safety focus. We are proud to be a part of this accomplishments and to recognize our employees.” To ensure safe work practices, Illinois American Water employees attend training on a regular basis. During COVID-19, safety training has continued with online classes and virtual meetings. ...

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Illinois American Water Announces Two Promotions In Safety, Water Quality Leadership Rolesarrow

May 11, 2020

Dateline City: BELLEVILLE, Ill. BELLEVILLE, Ill.--(BUSINESS WIRE)--Illinois American Water has announced the following promotions of two employees into key statewide roles: Rachel Bretz, Director of Water Quality & Environmental Compliance Rachel Bretz has been promoted to Director of Water Quality and Environmental Compliance. She is responsible for the management of all laboratories, water quality, environmental stewardship and environmental rules and regulations. Additionally, she will lead the Water Quality and Environmental Compliance team across the state. Bretz brings a background in both Water Quality and Operations to this statewide position. She has worked at Illinois American Water since 2001, most recently as Senior Operations Supervisor at the East St. Louis Water Treatment Plant. Prior to that, she worked as a W...

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