Illinois American Water Issues Boil Water Order in Northwest Peoria

Affected area described as North of Charter Oak Road, West of Creighton Woods Park, South of War Memorial Drive until Route 6 then West of Route 6

Peoria, Ill. (Dec. 29, 2017) — Illinois American Water has issued a boil water order to residential and commercial customers in northwest Peoria. The affected area is described as north of Charter Oak Road, west of Creighton Woods Park, south of War Memorial Drive until Route 6 then West of Route 6. A significant water main break in the area and the recent impact of cold weather resulted in low water pressure and, in some areas, an interruption in water service.

Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil order is being issued in accordance with Illinois EPA regulations. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using for drinking or cooking. Water is OK for bathing, washing and other common uses.

This boil water order affects The Shoppes at Grand Prairie and other commercial areas. To view a map of the affected area please visit . "We recognize that this is an inconvenience to our customers," said Eric Larson, operations superintendent for the Peoria District. "Our team is working hard in these frigid temps to complete critical work."

While, it is standard procedure for a boil water order to be in effect for 36 hours, Illinois American Water is working hard to complete required testing quickly. This boil water order could be lifted as early as Saturday morning. Illinois American Water will issue a press release and call customers when the boil water order has been lifted.

Larson said, "Our team of experts are hoping to turn this around quickly. We are collecting and testing required water samples to ensure our customers continue to receive quality drinking water. We appreciate the support our customers have shown our team. It truly means a lot."

Customers are being notified of this impact to their water service via media outreach, customer calls and Illinois American Water website alerts at Information is also provided to our customer service center representatives. Notification will be completed in the same manner when the boil water order is lifted.