Illinois American Water Lifts Conservation Measures; Water Treatment Change Continues

Belleville, Ill. (Jan. 9, 2018) — Illinois American Water has lifted the conservation measures requested of Metro East customers beginning Wednesday, Jan. 3, 2018. At this time water use is not restricted, but customers are reminded to use water wisely. The water treatment change will continue until further notice.

“Our team wants to thank our customers for their efforts to conserve water,” said Karen Cooper, senior manager of field operations and production. “While we are no longer asking our customers to take conservation measures, we do want them to be reminded to always use water wisely.”

Wise water use tips cans be found at

The water treatment change to “free chlorine”, which does not contain ammonia, remains in effect until further notice. During the temporary treatment change, customers may experience a more noticeable chlorine taste or odor in their water. There is no reason for concern. This is due to the switch in chlorine types. Institutions with additional water purification filters for special needs, for instance Hospitals and Dialysis Centers, have been contacted about this work and are aware of the treatment change. If a customer has a health care or home health care need that requires purified or filtered water, they should reach out to their healthcare provider.

Illinois American Water customers are being notified of the conservation lift and continued treatment change via media outreach, customer calls and website alerts at Information is also provided to customer service center representatives.

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 6,700 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting