Illinois American Water is Investing Approximately $150,000 to Upgrade the Cairo Water Distribution System

Work will temporarily impact water service; Boil water order effective June 5 at 7:30 A.M.


Cairo, Ill. (June 1, 2018) – Illinois American Water is investing approximately $150,000 in the Cairo water distribution system.  Work includes replacing a high service pump and critical valves to ensure continued, reliable water service to residents and businesses.


This work will temporarily impact water service beginning Tuesday, June 5 at 7:30 A.M.  At that time, all customers in Illinois American Water’s Cairo District will be under a boil water order.  Customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking.  Water is OK for bathing, washing and other common uses. 


This boil water order is being issued in accordance with Illinois EPA regulations.  Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil water order must be issued as a precaution to protect customers.


Customers in the affected area should take measures to prepare for this temporary impact to their water service.  Barring unforeseen circumstances, work is expected to be completed and the boil water order lifted Thursday, June 7, 2018. 


Customers in the affected service area are being notified in advance of this work via media outreach and customer phone calls.  Information will also be included in Illinois American Water’s online alerts at  Customers will be notified in the same manner when the boil water order is lifted.  


To ensure notification is received, it is important for customers to ensure contact information is up to date.  Customers can update information and manage their account online at  Customers can also call our customer service center at 800-422-2782, M–F, 7 a.m. – 7 p.m., and provide updated contact information. For additional information, customers can visit