Illinois American Water Lifts Conservation Measures in Metro East

Belleville, Ill. (May 9, 2019) — Illinois American Water has lifted the water conservation measures requested of Metro East customers beginning Sunday, May 5, 2019. Water use is not restricted.

During the conservation order, Illinois American Water crews worked around the clock to make repairs to infrastructure impacted by flood waters. On Sunday, May 5, a levee south of Illinois American Water’s facility on Chouteau Island broke and flood waters overtook critical infrastructure. According to Karen Cooper, senior manager of field operations and production for Illinois American Water’s Southern division, the local water team responded quickly to prevent an interruption in water service to the over 90,000 metered customers in the Metro East service area and the sale-for-resale communities served by Illinois American Water.

“Our goal was to continue to provide uninterrupted water service to our customers, including fire protection and sanitation services in all our communities. We asked our customers to help us by conserving water use,” said Cooper. “We thank them for their help.”

The loss of critical infrastructure on Chouteau Island impacted Illinois American Water’s ability to meet customer demand. To resolve the issue, the company called on both internal and external resources across the region to assist in repairing the system. Crews worked around the clock to construct and install a new pump at the company’s booster station. All filter units were placed in service at the East St. Louis water treatment plant to assist with needed water flow. Transfer pumps were also installed at the East St. Louis facility to intake additional raw water. Crews also worked with divers to assess the infrastructure damage at Chouteau Island. As a result of this work, repairs were completed, allowing the team to restore full water service to the Metro East area.

Of the significant work completed over the last several days, Cooper said, “Repairs of this magnitude should take weeks to months. We are thankful to be a part of the American Water family and to have access to the materials and resources we needed. We were able to respond quickly and continue to provide our valued customers with quality water service.”

She continued, “We want to thank our customers for their efforts to conserve water as we completed these repairs. We also appreciate the show of support for our team. We are proud to be a part of the Metro East community.”

While customers are no longer required to take conservation measures, they are reminded to use water wisely. Wise water use tips cans be found at

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to over 14 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.