Illinois American Water Issues Boil Water Order to Portion of Metro East Service Area

Belleville, Ill. (Aug. 28, 2019) — Illinois American Water has issued a boil water order to a portion of its Metro East service area. A contractor working at the company’s Metro East water treatment plant near East St. Louis hit a 24-inch water main, causing a drop in water pressure.

This boil order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers.

Customers in the affected area should bring their water to a rolling boil for 5 minutes before using for drinking or cooking. Water is OK for bathing, washing and other common uses.

The boil water order is in effect for the following communities directly served by Illinois American Water:

  • Belleville
  • East St. Louis
  • Centreville
  • Brooklyn
  • Fairmont City
  • Sauget
  • Shiloh
  • Washington Park
  • Alorton
  • Cahokia (from Commonfields of Cahokia PWD)
  • Swansea
  • Canteen Township
  • St. Clair Township
  • Stookey Township
  • Smithton Township

The following sale-for-resale (wholesale) communities are also affected. The communities are responsible for notifying their customers-residents regarding the boil water order:

  • Scott Air Force Base
  • O’Fallon (Also provides water to Fairview Heights)
  • Caseyville
  • Millstadt
  • Commonfields of Cahokia Public Water District
  • Columbia
  • Waterloo
  • Concordia Water District

Karen Cooper, senior manager of field operations and production explained that the contractor was clearing trees and brush for a construction project and hit a 24-inch water main. “We apologize for this inconvenience to our customers. Repairs will be made. Our team is also working hard to lift the boil water order as soon as possible.”

Illinois American Water direct customers are being notified of the boil water order via media outreach, customer calls and website alerts at Information is also provided to our customer service center representatives. Customers will be notified in the same manner when the boil water order is lifted.

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.