Indiana American Water Lifts Precautionary Boil Water Advisory for West Lafayette, Ind. District Customersarrow

January 20, 2020

WEST LAFAYETTE, Ind. (January 20, 2020) Indiana American Water has lifted the boil water advisory affecting nearly 8,700 customers in the high-pressure zone of the water distribution system in West Lafayette, Ind. The precautionary boil water advisory was issued on Sunday afternoon after a loss of pressure caused by equipment malfunction at a tank site in the area. Water sample results confirmed there was no contamination present in the distribution system. Indiana American Water customers in the affected areas no longer need to boil their tap water. The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with the customers&rs...

Read More

Indiana American Water Issues Precautionary Boil Water Advisory for Certain West Lafayette District Customersarrow

January 19, 2020

WEST LAFAYETTE, Ind. (January 19, 2020) Indiana American Water has issued a precautionary boil water advisory for certain customers in its West Lafayette, Ind. service area after a loss of pressure in in a portion of the water distribution system. Additional details and a map of the affected area are available online at indianaamwater.com/alerts. The drop in pressure was caused by equipment malfunction at a tank site on Sunday, January 19, 2020. The equipment has been repaired and pressures have returned to normal in the area. Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing. Affected customers in West Lafayette are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool. ...

Read More

Indiana American Water Lifts Precautionary Boil Water Advisory for Noblesville, Ind. District Customersarrow

January 14, 2020

NOBLESVILLE, Ind. (January 14, 2020) Indiana American Water has lifted the boil water advisory affecting nearly 17,000 customers in Noblesville and a portion of Fishers, Ind. The precautionary boil water advisory was issued on Monday afternoon after a loss of pressure caused by equipment malfunction at the White River North water treatment facility. Water sample results confirmed there was no contamination present in the distribution system. Indiana American Water customers in the affected areas no longer need to boil their tap water. The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with the customers’ best interests i...

Read More

Indiana American Water Issues Precautionary Boil Water Advisory for Noblesville, Ind. District Customersarrow

January 13, 2020

NOBLESVILLE, Ind. (January 13, 2020) Indiana American Water has issued a boil water advisory for all customers in its Noblesville, Ind. service area after a loss of pressure at the White River North water treatment facility caused by equipment malfunction earlier today. The treatment facility is back online after repairs have been made and company personnel are in the process of obtaining samples throughout the distribution system. Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing. Noblesville customers are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool.  The boil water advisory will be in effect for approximately 24 hours and customers will be notified when the advisor...

Read More

Indiana American Water Retiring Fire Hydrants in Charlestown, Ind.arrow

December 09, 2019

CHARLESTOWN, Ind. (December 9, 2019) Indiana American Water is retiring approximately 61 fire hydrants in Charlestown, Ind. after installing new hydrants throughout parts of the system earlier this year.  The work, which got underway in October after a system flush was completed, will remove older hydrants that are no longer needed after 96 new hydrants were installed in August. According to Bill Reedy, operations manager for Indiana American Water’s southern and central Indiana operations, “Customers in the areas where we are working may notice some discolored water as we remove these fire hydrants. Because the older hydrants did not have valves installed at the time that would allow them to be isolated from the system for this type of work, we are having to shut down service for a brief period in parts of the system while we remove these hydrants. Unfortunately, thi...

Read More

Indiana American Water Provides Tips to Properly Dispose of Fats, Oils and Greasearrow

November 25, 2019

(GREENWOOD, IND., -- NOVEMBER 25, 2019) – With the holidays just around the corner, Indiana American Water is reminding customers not to invite FOG (Fats, Oils, and Grease) clogs to your gatherings. Along with turkey, gravy, and all the trimmings come fats, oils, and grease that, if poured down the drain, can adhere to the insides of pipes, causing clogs that lead to sewer overflows and backups. Neither dishwashing detergents nor garbage disposals can properly break down these materials, which build up over time. This buildup of grease can restrict the flow of wastewater, or worse yet, block the homeowners’ or utility’s sewer pipes. “As many of us are celebrating with family and friends this holiday season and spending more time in the kitchen over the next several weeks, we encourage our customers to be very careful about what they are putting down their dr...

Read More

Indiana American Water Cuts Ribbon for $4-Million Water Infrastructure Project in New Albany, Ind.arrow

 Indiana American Water Cuts Ribbon for $4-Million Water Infrastructure Project in New Albany, Ind.
November 08, 2019

(JEFFERSONVILLE, IND., -- NOVEMBER 8, 2019) – Indiana American Water, a subsidiary of American Water (NYSE: AWK), today joined community leaders, dignitaries and project partners at a ribbon cutting ceremony to commemorate completion of a $4 million project that included construction of a 1-million-gallon elevated storage tank and connecting water mains along Coes Lane in New Albany, Ind. “This investment will help us continue to meet the area’s water needs while enhancing system reliability during emergency situations and fire flows in New Albany,” said Indiana American Water President Matt Prine. “We are committed to our customers in southeast Indiana and to delivering high quality water service to the area. “Over the last five years alone, we have invested more than $70 million in our Southern Indiana Operation, including $42 million to replac...

Read More

Indiana American Water Names Justin Schneider Consumer Affairs Directorarrow

November 04, 2019

(GREENWOOD, IND., -- NOVEMBER 4, 2019) – Indiana American Water today announced it has hired Justin Schneider to serve as the company’s director of consumer affairs. Schneider brings more than 14 years of experience to his new position. Prior to joining Indiana American Water, he served as director of state government relations for Indiana Farm Bureau. His professional experience also includes serving as a judicial law clerk at the Indiana Court of Appeals. Schneider has also served as president of the American Agricultural Law Association and held various leadership positions with the Indiana State Bar Association. The Indiana Water Resources Association earlier this year recognized him with an Outstanding Achievement Award for leadership and legislative support of recent water resource efforts in Indiana. “Schneider’s experience will help us as we furth...

Read More

Indiana American Water Switching to Chloramine Disinfection at its Sheridan Water Treatment Facilityarrow

October 25, 2019

Kokomo, Ind., (October 25, 2019) – To optimize its treatment process and improve water quality, Indiana American Water will be switching to chloramines at its Sheridan water treatment facility the week of November 3, 2019. Chloramination, the practice of mixing a small amount of ammonia in the disinfection process, will optimize and enhance the treatment process in Sheridan and also reduce the likelihood of creating disinfection byproducts (DBP) during the treatment process. DBPs are potentially harmful contaminants that form when disinfectants react with naturally occurring organic materials in the source water. The switch to chloramines will also reduce the taste and odor associated with free chlorine disinfection methods and help to maintain the required residual levels throughout the distribution system better than chlorine alone. Although the use of chloramines is pro...

Read More

Indiana American Water Acquires Lake Station Water System in Northwest Indianaarrow

October 22, 2019

GREENWOOD, Ind. (October 22, 2019) – Indiana American Water President Matt Prine today announced the company’s acquisition of the City of Lake Station’s water system in northwest Indiana. The purchase of the system adds more than 3,270 water customers, representing a population of more than 8,800 residents, to the company’s customer base. “Indiana American Water already provides water service to much of northwest Indiana, so this is a good fit for us,” said Prine.  “The acquisition provides access to operations and customer service professionals for Lake Station residents and broadens the footprint of Indiana American, allowing existing customers to benefit from efficiencies in delivering service and the ability to attract capital for investment in the system.” “Communities are looking for new and innovative ways to deal wi...

Read More