Indiana American Water Recommends Building Operators and Schools Flush Pipes to Maintain Water Qualityarrow

June 26, 2020

GREENWOOD, IND. – June 4, 2020 – As part of its commitment to keeping customers informed during the COVID-19 public health emergency, Indiana American Water is recommending that building owners and operators adopt a proactive approach to maintaining water quality in their facilities. As many offices, schools and other buildings have largely been unoccupied during the state’s stay-at-home order, Indiana American Water is encouraging these customers to take steps that include proper flushing procedures, adjustment of hot water temperatures, and proper maintenance of building plumbing and heating/cooling systems.“With many organizations considering reopening facilities that may have seen extended periods of inactivity that can cause lead leaching or legionella growth in indoor plumbing systems, we are encouraging them to do so in a way that minimizes potential exposure to these contaminant...

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Indiana American Reduces Customer Bills, Passing on Savings from Federal Tax Reformarrow

June 26, 2020

GREENWOOD, IND. – June 26, 2020 – Indiana American Water announced today that its water customers across the state will soon start seeing lower monthly bills. The decrease, which amounts to approximately $1.04 per month (2.77 percent) for a residential customer using 4,000 gallons per month, is the result of the resolution of certain accounting issues related to the Tax Cuts and Jobs Act (TCJA) of 2017. The Indiana Utility Regulatory Commission issued an order on June 24, 2020 approving a settlement agreement between Indiana American Water, the Indiana Office of Utility Consumer Counselor (OUCC) and other interested parties on several accounting issues related to the TCJA.“Although it has taken some time to sort out the impacts of federal tax reform enacted in 2017, we are pleased to share some good news with customers during a time when many are facing financial challenges related to th...

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Indiana American Water Implements Step Two Increase for Water Customersarrow

May 04, 2020

Dateline City: GREENWOOD, Ind. Investments enhance water quality & system reliability, capacity and safety GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water today announced it has implemented the second step of a two-step rate increase approved by the Indiana Utility Regulatory Commission in June 2019 for the company’s water customers across the state. The new rates are effective for all water service provided to Indiana American Water customers after May 1, 2020. Indiana American Water’s ongoing infrastructure investments are the primary driver behind the increase. The company included more than $542 million of water infrastructure investments in a request filed in September 2018 to increase its water rates. Of that amount, approximately $79 million was invested ...

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Indiana American Water Acquires Riley Wastewater System in Western Indianaarrow

April 29, 2020

Dateline City: GREENWOOD, Ind. GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water President Matt Prine today announced the company’s acquisition of the Town of Riley’s wastewater system in western Indiana. The purchase of the system adds approximately 460 wastewater customers to the company’s customer base, which represents a population of more than 1,240 residents. “The acquisition of this system will help hold rates down for Riley customers over the long term as needed investments are made and also provide access to operations and capital management water professionals and a number of customer service options and payment methods,” said Prine. “Indiana American Water already provides water service to Riley and several nearby communities, so this allows us to bring greater efficiencies to customers in Riley and across India...

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Indiana American Water Encourages Customers to Refrain from Flushing Disposable Wipes and Other Items Down the Drainarrow

March 20, 2020

GREENWOOD, IND. – March 20, 2020 – With toilet paper in short supplies at most stores, many households are increasing their use of “flushable” wipes, but Indiana American Water warns against flushing these items down the toilet. According to the Company, the “flushable” wipes are one of the leading causes of clogged pipes. Flushing any type of paper towels or wipes down the toilet, even those that are labeled flushable or biodegradable, can lead to sewer backups, treatment plant issues and in-home plumbing clogs. “Many sewer blockages occur between the house or business and the utility’s sewer main, where the property owner is responsible for correcting the problem,” said Indiana American Water President Matt Prine. “We want to help our customers avoid blockages and a costly plumbing emergency. While it might seem to mak...

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Indiana American Water Encourages Customers to Fix Leaks and Stop Wasting Money During EPA’s Fix-A-Leak Weekarrow

March 18, 2020

GREENWOOD, IND. ― (March 18, 2020) ― Indiana American Water is encouraging customers to decrease water waste and save on their bills by fixing household water leaks during the Environmental Protection Agency’s (EPA) Fix-a-Leak Week. The annual awareness campaign, organized by EPA’s WaterSense program, is being observed this week through March 22, 2020. “Fix-a-Leak Week is all about empowering people to save water and money,” said Indiana American Water President Matt Prine. “A small investment of time and a few dollars to repair plumbing and fixture leaks can really pay off in the long run by reducing water and sewer bills.” According to the EPA, the average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. The most common types of le...

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Water Treatment Barriers Provide Drinking Water Protectionarrow

March 13, 2020

GREENWOOD, IND. ― (March 13, 2020) ― At Indiana American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, Indiana American Water has established coronavirus preparedness plans. It is important for you to know that Indiana American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers) and disinfection of our ground water sources (e.g., underground wells).  These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our ...

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Indiana American Water Awards Firefighter Grants to Northwest Indiana Fire Departments arrow

March 11, 2020

GARY, Ind., (March 11, 2020) -– Indiana American Water today announced that it has awarded $8,750 to six northwest Indiana fire departments as part of its 2020 Firefighter Grant Program. Grant recipients include fire departments from Gary, Portage, Hobart, Merrillville, Chesterton and Burns Harbor. The program provides financial assistance to fire and emergency organizations serving customers in Indiana American Water’s service areas. Indiana American Water’s Firefighter Grant Program awards grants to provide personal protective gear, communications equipment, firefighting tools, water handling equipment, training materials and classroom programs. “Our local firefighters across the state are committed to protecting their communities and each other,” said Indiana American Water President Matt Prine. “While we provide the water and infrastructure t...

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Indiana American Water Accepting Applications for 2020 Environmental Grant Programarrow

February 07, 2020

GREENWOOD, IND, Feb. 7, 2020 – Indiana American Water, a subsidiary of American Water (NYSE: AWK), the largest publicly-traded U.S. water and wastewater utility company, announced today that applications are now being for its 2020 Environmental Grant Program. “Indiana American Water’s commitment to providing our customers with clean, safe, reliable water service also means that we share a commitment to protecting our environment,” said Indiana American Water President Matt Prine. “Everyone is responsible for protecting our nation’s water supply, and this program encourages municipalities, schools, environmental organizations and civic groups to apply for a grant that will benefit their watersheds and the communities we serve across the state.” Indiana American Water’s Environmental Grant Program offers funds for innovative, community-...

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Indiana American Water Lifts Precautionary Boil Water Advisory for West Lafayette, Ind. District Customersarrow

January 20, 2020

WEST LAFAYETTE, Ind. (January 20, 2020) Indiana American Water has lifted the boil water advisory affecting nearly 8,700 customers in the high-pressure zone of the water distribution system in West Lafayette, Ind. The precautionary boil water advisory was issued on Sunday afternoon after a loss of pressure caused by equipment malfunction at a tank site in the area. Water sample results confirmed there was no contamination present in the distribution system. Indiana American Water customers in the affected areas no longer need to boil their tap water. The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with the customers&rs...

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