Indiana American Water Schedules Business & Resource Expo Event in Northwest Indianaarrow

September 27, 2019

GARY, Ind. (September 27, 2019) – Indiana American Water, a subsidiary of American Water (NYSE: AWK), is joining with Majestic Star Casino, Spectacle Entertainment, and the City of Gary to conduct a Business and Resource Expo on Tuesday, October 8, 2019 from 1 – 5 p.m. at the Arthouse: A Social Kitchen at 411 E. 5th Street in Gary, Ind. The event will help business owners to connect, position and partner with diverse businesses and to become more aware of upcoming business opportunities. Attendees will have the opportunity to meet with Tier 1 prime contractors and decision makers at participating organizations. Certifying agencies and other business resources will also be available. “This event will enable us to foster and build new relationships between our local, diverse business community, prime suppliers and participating organizations and help everyone better...

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Chemical Spill at U.S. Steel Midwest in Portage Prompts Precautionary Ogden Dunes Water Treatment Facility Shutdown in Northwest Indiana arrow

September 06, 2019

GARY, Ind., September 6, 2019) – Indiana American Water has issued the following statement regarding a chemical spill on Friday afternoon into Burns Ditch at the U.S. Steel facility in Portage, Ind. As a precautionary measure, Indiana American Water shut down its Ogden Dunes treatment facility late Friday afternoon, September 6, 2019, after being notified by representatives of the Indiana Department of Environmental Management (IDEM) of a chemical spill into Burns Ditch at a U.S. Steel facility in Portage, Ind. Indiana American Water uses water from two Lake Michigan intakes as source water in northwest Indiana, including the facility at Ogden Dunes and the larger Borman Park water treatment plant located in Gary, Ind. Indiana American Water performs continuous real-time monitoring at our Ogden Dunes treatment facility, and although we have seen no impact on the raw water ...

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Indiana American Water Ranks Highest in the Midwest in J.D. Power 2019 Water Utility Residential Customer Satisfaction Studyarrow

September 06, 2019

Dateline City: GREENWOOD, Ind. GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water, a subsidiary of American Water Company (NYSE: AWK), today announced it has received the J.D. Power award for ranking highest in customer satisfaction among water utilities in the Midwest according to the J.D. Power 2019 Water Utility Residential Customer Satisfaction StudySM. The Water Utility Residential Customer Satisfaction Study, now in its fourth year, measures satisfaction among residential customers of 89 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer se...

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Indiana American Water Ranks Highest in the Midwest in J.D. Power 2019 Water Utility Residential Customer Satisfaction Studyarrow

September 06, 2019

GREENWOOD, Ind. (September 6, 2019) – Indiana American Water, a subsidiary of American Water Company (NYSE: AWK), today announced it has received the J.D. Power award for ranking highest in customer satisfaction among water utilities in the Midwest according to the J.D. Power 2019 Water Utility Residential Customer Satisfaction StudySM. The Water Utility Residential Customer Satisfaction Study, now in its fourth year, measures satisfaction among residential customers of 89 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer service. “Our employees are truly customer obsessed,” said India...

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Indiana American Water Main Flushing Scheduled to Get Underway in Charlestownarrow

September 06, 2019

CHARLESTOWN, Ind. (September 6, 2019) Indiana American Water will conduct water main flushing in the Charlestown area beginning September 8th and will continue for approximately one month. According to Southern Indiana Bill Reedy, operations manager for Indiana American Water’s southern and central Indiana operations, “Water main and fire hydrant flushing is an important part of a regular maintenance program for water distribution systems. Over the last several months since we acquired the Charlestown system, we have invested more than $2 to get it ready for a major flush to remove manganese and other sediments from the system. “While customers are likely to see even more discolored water while we are flushing the system over the next month or so, their water quality should begin to improve as we complete our work,” said Reedy. “We also have plans for ...

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Indiana American Water Places Ogden Dunes Water Treatment Facility Back in Servicearrow

August 23, 2019

(GARY, Ind., August 23, 2019) – Indiana American Water this morning placed its Ogden Dunes treatment facility back in service after water sample results confirmed no impacts to its Lake Michigan source water from recent chemical releases from two area steel mills. The company shut down the facility on Tuesday as a precautionary measure after officials from the Indiana Department of Environmental Management alerted them of a chemical release at the U.S. Steel facility in Portage, Ind. The company used water from the Borman Park water treatment facility in Gary, Ind. to serve its Lake and Porter county customers during the Ogden Dunes shutdown. # # #    

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Chemical Spill at U.S. Steel Midwest in Portage Prompts Precautionary Ogden Dunes Water Treatment Facility Shutdown in Northwest Indiana arrow

August 20, 2019

(GARY, Ind., August 20, 2019) – Indiana American Water has issued the following statement regarding a chemical spill Tuesday morning into Burns Ditch at the U.S. Steel facility in Portage, Ind. Due to a chemical spill on Tuesday morning, August 20, 2019 into Burns Ditch at a U.S. Steel facility in Portage, Ind., Indiana American Water has shut down its Ogden Dunes treatment facility as a precautionary measure after being notified by representatives of the Indiana Department of Environmental Management (IDEM) of the spill earlier today. Indiana American Water uses water from two Lake Michigan intakes as source water in northwest Indiana, including the facility at Ogden Dunes and the larger Borman Park water treatment plant located in Gary, Ind. Indiana American Water performs continuous real-time monitoring at our Ogden Dunes treatment facility, and although we have seen no...

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Indiana American Water Breaks Ground on Water System Infrastructure Serving Shelbyville, Ind.arrow

Indiana American Water Breaks Ground on Water System Infrastructure Serving Shelbyville, Ind.
August 09, 2019

SHELBYVILLE, Ind. (August 9, 2019) – Indiana American Water, a subsidiary of American Water Company (NYSE: AWK), today announced it is investing $17.6 million to add additional water treatment capacity, storage, and pumping and water transmission capabilities to its Shelbyville, Ind. system “Shelbyville has grown over the last decade since we built the London Road water treatment facility in western Shelby County,” said Indiana American Water President Matt Prine. “The plant was placed in service in 2009 to serve our customers in Johnson County and was built so it could be easily expanded and eventually connected to our Shelbyville system as demand increased there.  We have seen significant growth in demand since that time, and these investments will help us to continue to meet Shelbyville’s need for a high-quality source of water.” The investment...

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Indiana American Water Settlement Agreement Approved by the Indiana Utility Regulatory Commission arrow

June 28, 2019

Dateline City: GREENWOOD, Ind. Rate order covers more than $542 million in infrastructure improvements GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water today announced that the Indiana Utility Regulatory Commission has approved a stipulation and settlement agreement with the Indiana Office of Utility Consumer Counselor and several other interested parties regarding the company’s rate request filed in September 2018. Details of the agreement are contained in an order issued on Wednesday, June 26, 2019 by the IURC. “We appreciate the cooperation of the Office of Utility Consumer Counselor and other interested parties in this proceeding to work toward and reach a negotiated settlement in this case,” said Indiana American Water President Matt Prine. “We believe the t...

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Indiana American Water Moving Forward with Lake Station Water Acquisition after Favorable Appeals Court Rulingarrow

June 27, 2019

(GREENWOOD, Ind., June 27, 2019) –Indiana American Water today announced it is moving forward with its acquisition of the Lake Station water system after a favorable ruling on June 26, 2019 from the Indiana Court of Appeals.  The Indiana Office of Utility Consumer Counselor and two other communities, the City of Crown Point and the Town of Schererville, appealed the August 2018 approval by the Indiana Utility Regulatory Commission of the $20.68 million sale. The Court of Appeals agreed with and affirmed the IURC approval. “We are obviously pleased with the ruling from the Indiana Court of Appeals and look forward to closing on the acquisition as soon as possible,” said Indiana American Water President Matt Prine. “We will be doing a complete evaluation of the Lake Station system upon closing and are committed to providing our new customers in Lake Station ...

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