Indiana American Water Encourages Customers to Refrain from Flushing Disposable Wipes and Other Items Down the Drainarrow

March 20, 2020

GREENWOOD, IND. – March 20, 2020 – With toilet paper in short supplies at most stores, many households are increasing their use of “flushable” wipes, but Indiana American Water warns against flushing these items down the toilet. According to the Company, the “flushable” wipes are one of the leading causes of clogged pipes. Flushing any type of paper towels or wipes down the toilet, even those that are labeled flushable or biodegradable, can lead to sewer backups, treatment plant issues and in-home plumbing clogs. “Many sewer blockages occur between the house or business and the utility’s sewer main, where the property owner is responsible for correcting the problem,” said Indiana American Water President Matt Prine. “We want to help our customers avoid blockages and a costly plumbing emergency. While it might seem to mak...

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Indiana American Water Encourages Customers to Fix Leaks and Stop Wasting Money During EPA’s Fix-A-Leak Weekarrow

March 18, 2020

GREENWOOD, IND. ― (March 18, 2020) ― Indiana American Water is encouraging customers to decrease water waste and save on their bills by fixing household water leaks during the Environmental Protection Agency’s (EPA) Fix-a-Leak Week. The annual awareness campaign, organized by EPA’s WaterSense program, is being observed this week through March 22, 2020. “Fix-a-Leak Week is all about empowering people to save water and money,” said Indiana American Water President Matt Prine. “A small investment of time and a few dollars to repair plumbing and fixture leaks can really pay off in the long run by reducing water and sewer bills.” According to the EPA, the average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. The most common types of le...

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Water Treatment Barriers Provide Drinking Water Protectionarrow

March 13, 2020

GREENWOOD, IND. ― (March 13, 2020) ― At Indiana American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, Indiana American Water has established coronavirus preparedness plans. It is important for you to know that Indiana American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers) and disinfection of our ground water sources (e.g., underground wells).  These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our ...

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Indiana American Water Awards Firefighter Grants to Northwest Indiana Fire Departments arrow

March 11, 2020

GARY, Ind., (March 11, 2020) -– Indiana American Water today announced that it has awarded $8,750 to six northwest Indiana fire departments as part of its 2020 Firefighter Grant Program. Grant recipients include fire departments from Gary, Portage, Hobart, Merrillville, Chesterton and Burns Harbor. The program provides financial assistance to fire and emergency organizations serving customers in Indiana American Water’s service areas. Indiana American Water’s Firefighter Grant Program awards grants to provide personal protective gear, communications equipment, firefighting tools, water handling equipment, training materials and classroom programs. “Our local firefighters across the state are committed to protecting their communities and each other,” said Indiana American Water President Matt Prine. “While we provide the water and infrastructure t...

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Indiana American Water Accepting Applications for 2020 Environmental Grant Programarrow

February 07, 2020

GREENWOOD, IND, Feb. 7, 2020 – Indiana American Water, a subsidiary of American Water (NYSE: AWK), the largest publicly-traded U.S. water and wastewater utility company, announced today that applications are now being for its 2020 Environmental Grant Program. “Indiana American Water’s commitment to providing our customers with clean, safe, reliable water service also means that we share a commitment to protecting our environment,” said Indiana American Water President Matt Prine. “Everyone is responsible for protecting our nation’s water supply, and this program encourages municipalities, schools, environmental organizations and civic groups to apply for a grant that will benefit their watersheds and the communities we serve across the state.” Indiana American Water’s Environmental Grant Program offers funds for innovative, community-...

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Indiana American Water Lifts Precautionary Boil Water Advisory for West Lafayette, Ind. District Customersarrow

January 20, 2020

WEST LAFAYETTE, Ind. (January 20, 2020) Indiana American Water has lifted the boil water advisory affecting nearly 8,700 customers in the high-pressure zone of the water distribution system in West Lafayette, Ind. The precautionary boil water advisory was issued on Sunday afternoon after a loss of pressure caused by equipment malfunction at a tank site in the area. Water sample results confirmed there was no contamination present in the distribution system. Indiana American Water customers in the affected areas no longer need to boil their tap water. The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with the customers&rs...

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Indiana American Water Issues Precautionary Boil Water Advisory for Certain West Lafayette District Customersarrow

January 19, 2020

WEST LAFAYETTE, Ind. (January 19, 2020) Indiana American Water has issued a precautionary boil water advisory for certain customers in its West Lafayette, Ind. service area after a loss of pressure in in a portion of the water distribution system. Additional details and a map of the affected area are available online at indianaamwater.com/alerts. The drop in pressure was caused by equipment malfunction at a tank site on Sunday, January 19, 2020. The equipment has been repaired and pressures have returned to normal in the area. Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing. Affected customers in West Lafayette are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool. ...

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Indiana American Water Lifts Precautionary Boil Water Advisory for Noblesville, Ind. District Customersarrow

January 14, 2020

NOBLESVILLE, Ind. (January 14, 2020) Indiana American Water has lifted the boil water advisory affecting nearly 17,000 customers in Noblesville and a portion of Fishers, Ind. The precautionary boil water advisory was issued on Monday afternoon after a loss of pressure caused by equipment malfunction at the White River North water treatment facility. Water sample results confirmed there was no contamination present in the distribution system. Indiana American Water customers in the affected areas no longer need to boil their tap water. The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with the customers’ best interests i...

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Indiana American Water Issues Precautionary Boil Water Advisory for Noblesville, Ind. District Customersarrow

January 13, 2020

NOBLESVILLE, Ind. (January 13, 2020) Indiana American Water has issued a boil water advisory for all customers in its Noblesville, Ind. service area after a loss of pressure at the White River North water treatment facility caused by equipment malfunction earlier today. The treatment facility is back online after repairs have been made and company personnel are in the process of obtaining samples throughout the distribution system. Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing. Noblesville customers are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool.  The boil water advisory will be in effect for approximately 24 hours and customers will be notified when the advisor...

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Indiana American Water Retiring Fire Hydrants in Charlestown, Ind.arrow

December 09, 2019

CHARLESTOWN, Ind. (December 9, 2019) Indiana American Water is retiring approximately 61 fire hydrants in Charlestown, Ind. after installing new hydrants throughout parts of the system earlier this year.  The work, which got underway in October after a system flush was completed, will remove older hydrants that are no longer needed after 96 new hydrants were installed in August. According to Bill Reedy, operations manager for Indiana American Water’s southern and central Indiana operations, “Customers in the areas where we are working may notice some discolored water as we remove these fire hydrants. Because the older hydrants did not have valves installed at the time that would allow them to be isolated from the system for this type of work, we are having to shut down service for a brief period in parts of the system while we remove these hydrants. Unfortunately, thi...

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