Indiana American Water Cuts Ribbon for $4-Million Water Infrastructure Project in New Albany, Ind.arrow

 Indiana American Water Cuts Ribbon for $4-Million Water Infrastructure Project in New Albany, Ind.
November 08, 2019

(JEFFERSONVILLE, IND., -- NOVEMBER 8, 2019) – Indiana American Water, a subsidiary of American Water (NYSE: AWK), today joined community leaders, dignitaries and project partners at a ribbon cutting ceremony to commemorate completion of a $4 million project that included construction of a 1-million-gallon elevated storage tank and connecting water mains along Coes Lane in New Albany, Ind. “This investment will help us continue to meet the area’s water needs while enhancing system reliability during emergency situations and fire flows in New Albany,” said Indiana American Water President Matt Prine. “We are committed to our customers in southeast Indiana and to delivering high quality water service to the area. “Over the last five years alone, we have invested more than $70 million in our Southern Indiana Operation, including $42 million to replac...

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Indiana American Water Names Justin Schneider Consumer Affairs Directorarrow

November 04, 2019

(GREENWOOD, IND., -- NOVEMBER 4, 2019) – Indiana American Water today announced it has hired Justin Schneider to serve as the company’s director of consumer affairs. Schneider brings more than 14 years of experience to his new position. Prior to joining Indiana American Water, he served as director of state government relations for Indiana Farm Bureau. His professional experience also includes serving as a judicial law clerk at the Indiana Court of Appeals. Schneider has also served as president of the American Agricultural Law Association and held various leadership positions with the Indiana State Bar Association. The Indiana Water Resources Association earlier this year recognized him with an Outstanding Achievement Award for leadership and legislative support of recent water resource efforts in Indiana. “Schneider’s experience will help us as we furth...

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Indiana American Water Switching to Chloramine Disinfection at its Sheridan Water Treatment Facilityarrow

October 25, 2019

Kokomo, Ind., (October 25, 2019) – To optimize its treatment process and improve water quality, Indiana American Water will be switching to chloramines at its Sheridan water treatment facility the week of November 3, 2019. Chloramination, the practice of mixing a small amount of ammonia in the disinfection process, will optimize and enhance the treatment process in Sheridan and also reduce the likelihood of creating disinfection byproducts (DBP) during the treatment process. DBPs are potentially harmful contaminants that form when disinfectants react with naturally occurring organic materials in the source water. The switch to chloramines will also reduce the taste and odor associated with free chlorine disinfection methods and help to maintain the required residual levels throughout the distribution system better than chlorine alone. Although the use of chloramines is pro...

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Indiana American Water Acquires Lake Station Water System in Northwest Indianaarrow

October 22, 2019

GREENWOOD, Ind. (October 22, 2019) – Indiana American Water President Matt Prine today announced the company’s acquisition of the City of Lake Station’s water system in northwest Indiana. The purchase of the system adds more than 3,270 water customers, representing a population of more than 8,800 residents, to the company’s customer base. “Indiana American Water already provides water service to much of northwest Indiana, so this is a good fit for us,” said Prine.  “The acquisition provides access to operations and customer service professionals for Lake Station residents and broadens the footprint of Indiana American, allowing existing customers to benefit from efficiencies in delivering service and the ability to attract capital for investment in the system.” “Communities are looking for new and innovative ways to deal wi...

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Indiana American Water Acquires Lake Station Water System in Northwest Indianaarrow

October 22, 2019

Dateline City: GREENWOOD, Ind. GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water President Matt Prine today announced the company’s acquisition of the City of Lake Station’s water system in northwest Indiana. The purchase of the system adds more than 3,270 water customers, representing a population of more than 8,800 residents, to the company’s customer base. “Indiana American Water already provides water service to much of northwest Indiana, so this is a good fit for us,” said Prine. “The acquisition provides access to operations and customer service professionals for Lake Station residents and broadens the footprint of Indiana American, allowing existing customers to benefit from efficiencies in delivering service and the ability to attract capital for investment in the system.” “Communities are looking for new and inn...

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Indiana American Water Schedules Business & Resource Expo Event in Northwest Indianaarrow

September 27, 2019

GARY, Ind. (September 27, 2019) – Indiana American Water, a subsidiary of American Water (NYSE: AWK), is joining with Majestic Star Casino, Spectacle Entertainment, and the City of Gary to conduct a Business and Resource Expo on Tuesday, October 8, 2019 from 1 – 5 p.m. at the Arthouse: A Social Kitchen at 411 E. 5th Street in Gary, Ind. The event will help business owners to connect, position and partner with diverse businesses and to become more aware of upcoming business opportunities. Attendees will have the opportunity to meet with Tier 1 prime contractors and decision makers at participating organizations. Certifying agencies and other business resources will also be available. “This event will enable us to foster and build new relationships between our local, diverse business community, prime suppliers and participating organizations and help everyone better...

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Chemical Spill at U.S. Steel Midwest in Portage Prompts Precautionary Ogden Dunes Water Treatment Facility Shutdown in Northwest Indiana arrow

September 06, 2019

GARY, Ind., September 6, 2019) – Indiana American Water has issued the following statement regarding a chemical spill on Friday afternoon into Burns Ditch at the U.S. Steel facility in Portage, Ind. As a precautionary measure, Indiana American Water shut down its Ogden Dunes treatment facility late Friday afternoon, September 6, 2019, after being notified by representatives of the Indiana Department of Environmental Management (IDEM) of a chemical spill into Burns Ditch at a U.S. Steel facility in Portage, Ind. Indiana American Water uses water from two Lake Michigan intakes as source water in northwest Indiana, including the facility at Ogden Dunes and the larger Borman Park water treatment plant located in Gary, Ind. Indiana American Water performs continuous real-time monitoring at our Ogden Dunes treatment facility, and although we have seen no impact on the raw water ...

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Indiana American Water Ranks Highest in the Midwest in J.D. Power 2019 Water Utility Residential Customer Satisfaction Studyarrow

September 06, 2019

Dateline City: GREENWOOD, Ind. GREENWOOD, Ind.--(BUSINESS WIRE)--Indiana American Water, a subsidiary of American Water Company (NYSE: AWK), today announced it has received the J.D. Power award for ranking highest in customer satisfaction among water utilities in the Midwest according to the J.D. Power 2019 Water Utility Residential Customer Satisfaction StudySM. The Water Utility Residential Customer Satisfaction Study, now in its fourth year, measures satisfaction among residential customers of 89 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer se...

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Indiana American Water Ranks Highest in the Midwest in J.D. Power 2019 Water Utility Residential Customer Satisfaction Studyarrow

September 06, 2019

GREENWOOD, Ind. (September 6, 2019) – Indiana American Water, a subsidiary of American Water Company (NYSE: AWK), today announced it has received the J.D. Power award for ranking highest in customer satisfaction among water utilities in the Midwest according to the J.D. Power 2019 Water Utility Residential Customer Satisfaction StudySM. The Water Utility Residential Customer Satisfaction Study, now in its fourth year, measures satisfaction among residential customers of 89 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer service. “Our employees are truly customer obsessed,” said India...

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Indiana American Water Main Flushing Scheduled to Get Underway in Charlestownarrow

September 06, 2019

CHARLESTOWN, Ind. (September 6, 2019) Indiana American Water will conduct water main flushing in the Charlestown area beginning September 8th and will continue for approximately one month. According to Southern Indiana Bill Reedy, operations manager for Indiana American Water’s southern and central Indiana operations, “Water main and fire hydrant flushing is an important part of a regular maintenance program for water distribution systems. Over the last several months since we acquired the Charlestown system, we have invested more than $2 to get it ready for a major flush to remove manganese and other sediments from the system. “While customers are likely to see even more discolored water while we are flushing the system over the next month or so, their water quality should begin to improve as we complete our work,” said Reedy. “We also have plans for ...

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