Indiana American Water Issues Precautionary Boil Water Advisory for Noblesville, Ind. District Customers

NOBLESVILLE, Ind. (January 13, 2020) Indiana American Water has issued a boil water advisory for all customers in its Noblesville, Ind. service area after a loss of pressure at the White River North water treatment facility caused by equipment malfunction earlier today. The treatment facility is back online after repairs have been made and company personnel are in the process of obtaining samples throughout the distribution system.

Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing.

Noblesville customers are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool.  The boil water advisory will be in effect for approximately 24 hours and customers will be notified when the advisory has been lifted. More information on the boil water advisory is available online at

The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with a customer's best interests in mind. It's possible, but unlikely, bacteria could enter the water system when pressure in the line drops below 20 psi.

During the boil water advisory, the water company performs a series of tests to determine if the water meets regulatory drinking water standards. Any additional information regarding this boil advisory will be shared with residents through local media outlets and the company’s CodeRED emergency alerts service.

Additional information on boil water alerts is available on the company’s website at

Customers can call the Indiana American Water Customer Service Center at 1-800-492-8373 or go online to the alerts area at for the latest updates. Indiana American Water’s Noblesville district has nearly 17,000 customer connections in the area. Total population served is approximately 45,000 people.