Indiana American Water Issues Precautionary Boil Water Advisory for Certain West Lafayette District Customers

WEST LAFAYETTE, Ind. (January 19, 2020) Indiana American Water has issued a precautionary boil water advisory for certain customers in its West Lafayette, Ind. service area after a loss of pressure in in a portion of the water distribution system. Additional details and a map of the affected area are available online at The drop in pressure was caused by equipment malfunction at a tank site on Sunday, January 19, 2020. The equipment has been repaired and pressures have returned to normal in the area.

Customers in the affected area are advised to drink and cook with tap water only after boiling it for approximately three minutes. Tap water can be used for washing/bathing.

Affected customers in West Lafayette are being notified about the system pressure drop and boil water advisory through the company’s CodeRED emergency notification tool.  The boil water advisory will be in effect for approximately 24 hours and customers will be notified when the advisory has been lifted. More information on the boil water advisory is available online at

The Indiana Department of Environmental Management (IDEM) mandates precautionary boil advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (psi) in any part of a distribution system. According to company officials, boil advisories are issued as a precaution with a customer's best interests in mind. It's possible, but unlikely, bacteria could enter the water system when pressure in the line drops below 20 psi.

During the boil water advisory, the water company performs a series of tests to determine if the water meets regulatory drinking water standards. Any additional information regarding this boil advisory will be shared with residents through local media outlets and the company’s CodeRED emergency alerts service.

Additional information on boil water alerts is available on the company’s website at

Customers can call the Indiana American Water Customer Service Center at 1-800-492-8373 or go online to the alerts area at for the latest updates. Approximately 8,700 customers, or about two-thirds of the total number of customers in the company’s West Lafayette district, are affected by the boil advisory.

About American Water 

Indiana American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to more than 1.3 million people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on TwitterFacebook and LinkedIn.