Low Income Program

We offer the H20 Help to Others Program for income-eligible customers who find themselves unable to pay their water bills.  

Effective February 1, 2016, residential customers qualify for assistance if funds permit and if they meet the following guidelines:

  • Customer’s total gross household income must be at or below 200% of the 2016 Federal Poverty Income Guidelines.
  • The customer must have paid at least $25 toward their water bill in the 180 days prior to applying for assistance.
  • Customer must have a balance of at least $50 outstanding on account.
  • Customers who are experiencing financial crisis and meet the guidelines above may apply for assistance. This includes customers who are on payment plans and having difficulty making their payments, as well as customers who have been billed for a leak and have incurred a large balance.

The maximum grant is $125 and qualifying customers may receive one grant per calendar year. Agencies may make exceptions in extreme situations.

Customers may contact any of the following agencies to apply for assistance:

Bourbon County Senior Center
2 Bank Row
PO Box 159
Paris, KY 40361
1-859-987-7453

Catholic Charities of the Diocese of Lexington, Inc.
1310 West Main Street
Lexington, KY 40508
1-859-253-1993

Jessamine County Community Development Office
213 South Main Street

Nicholasville, KY 40356
1-859-885-3512

Lexington Senior Center
1530 Nicholasville Road
Lexington, KY 40503
1-859-278-6072

Northern Kentucky Community Action Commission
109 West Main Street
Owenton, KY
1-502-484-2116

Scott County Community Development Office
340 East Washington St
Georgetown, KY 40324
1-502-863-9403

United Way of the Bluegrass
100 Midland Avenue
Suite 300
Lexington, KY 40508
1-859-233-4460 (or call 2-1-1)

Woodford County Community Development Office
285 Beasley Road
Versailles, KY 40383
1-859-873-8182