H2O Help To Others Program Helps Families In Need With Water Bill Payments arrow

December 21, 2018

Lexington, KY., (December 21, 2018) – Especially during this season of giving, Kentucky American  Water wants to remind customers and the community of an opportunity to help families in need by  donating to the H20 Help to Others program.  The program is administered for Kentucky American  Water by Dollar Energy Fund in order to assist eligible customers in financial distress with their  water bill payments. The program is funded by donations from American Water shareholders and individuals. To make a  donation, customers may add a contribution to their water bill payments, checking off the H20 Help  to Others box on the back of their Kentucky American Water bill, or they may donate directly to the  program via Dollar Energy Fund’s website at https://www.dollarenergy.org/donate/. When donating  online, contributors shoul...

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Kentucky American Water Seeks Recovery for Investment of More Than $100 Million in Infrastructure Upgradesarrow

November 28, 2018

Dateline City: LEXINGTON, Ky. LEXINGTON, Ky.--(BUSINESS WIRE)--Kentucky American Water announced today that it has filed an application with the Kentucky Public Service Commission (PSC) to adjust its rates for water service in the communities it serves. Kentucky American Water’s ongoing infrastructure investments, which will exceed $100 million in system improvements, are a key reason the rate increase is needed. These investments are necessary to maintain and enhance service, water quality, system reliability, and fire protection capabilities for customers while still keeping the cost of water service for most residential customers at about a penny per gallon, usually their most affordable utility bill. The company last filed for new rates through a gen...

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Kentucky American Water Seeks Recovery for More than $100 Million in Infrastructure Investmentarrow

November 28, 2018

Kentucky American Water announced today that it has filed an application with the Kentucky Public Service Commission (PSC) to adjust its rates for water service in the communities it serves.  Kentucky American Water’s ongoing infrastructure investments, which will exceed $100 million in system improvements, are a key reason the rate increase is needed.  These investments are necessary to maintain and enhance service, water quality, system reliability, and fire protection capabilities for customers while still keeping the cost of water service for most residential customers at about a penny per gallon, usually their most affordable utility bill. The company last filed for new rates through a general rate case filing in January 2016. “Water systems around the country, including some here in the Commonwealth of Kentucky, are struggling due to deferred investments...

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Kentucky American Water Awards Grants to Fire and Rescue Organizationsarrow

November 26, 2018

LEXINGTON, Ky., (November 26, 2018) – Kentucky American Water has awarded grants totaling $10,000 to 20 Kentucky fire and rescue organizations in support for the departments’ year-round efforts to protect the communities they serve. The donations are part of the company’s annual Firefighting Support Grant program, which the company initiated in 2011.  This year’s donations bring the total amount of funds provided through this program since its inception to $65,658. The maximum grant per organization is $500. “The water industry and firefighting organizations have a natural connection historically and today, since in many cases water works were constructed not only to provide safe, clean drinking water to citizens but also to provide much-needed fire protection for communities,” according to Kevin Rogers, vice president of operations.  &ldq...

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Take Steps Now to Prevent Frozen Pipes this Winterarrow

November 15, 2018

With colder weather now here in the Bluegrass, Kentucky American Water reminds customers of ways to help prevent water pipes from freezing this winter. Frozen water lines typically occur in areas such as crawl spaces or along the outside walls where unprotected plumbing tends to be more vulnerable to the elements. Following these tips now can help avoid headaches later: Make sure you have disconnected garden hoses from your home. If you have an irrigation system make sure it is turned off and drained. Search your house for un-insulated water pipes, especially in unheated areas. Check attics, crawl spaces, and outside walls. Consider wrapping pipes with insulation sleeves. Another option is electric heating tape, but follow manufacturers’ instructions carefully to avoid a fire hazard.   Seal cracks and holes in outside walls and foundations with caulking to keep...

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Wet Weather is a Challenge for Owenton Wastewater Plant Improvement Projectarrow

November 13, 2018

Kentucky American Water is investing approximately $1 million to upgrade Owenton’s wastewater treatment plant, but Mother Nature has been a challenge for the project as 2018 stays on pace to become the wettest year on record for much of Kentucky. The extensive rainfall has caused delays in the project and, most recently, unusual but harmless odors at and around the plant site. “We certainly apologize for the inconvenience some property owners have experienced recently as we work to complete this project,” said Nathan Clark, senior superintendent of Kentucky American Water’s Northern District. “While we will continue to do everything we can to move the project along and minimize inconveniences and odors as much as we can, the wet weather has certainly been a challenge.” Earlier this year Kentucky American Water contractors launched the effort...

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Drug Take-Back Event is Oct. 27arrow

October 24, 2018

Kentucky American Water is pleased to support Fayette County’s annual fall drug take-back event on Saturday, Oct. 27, from 10 a.m. to 2 p.m. at 2300 Richmond Road in Lexington. During the event, residents may drop off unwanted, unused or outdated prescription drugs in a convenient, drive-through manner by entering Kentucky American Water’s customer parking lot, handing to the official volunteers their unwanted medications, and then exiting – all without leaving their vehicles.  Officers from the Lexington Police Department and the Fayette County Sheriff’s office will coordinate the collection. The free, anonymous event is part of the U.S. Drug Enforcement Administration’s National Prescription Take-Back Day.  It assists citizens in the proper disposal of medications to help keep them from inadvertently getting into the wrong hands while ...

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Be Aware of Scams by Utility Impostersarrow

October 01, 2018

Kentucky American Water wants to remind customers to be wary of individuals posing as water company employees trying to gain access to customers’ homes, obtain their personal information or scam them out of money.  “We want our customers to know that Kentucky American Water employees always carry company-issued photo ID badges and will never come to a customer’s home demanding access in order to test water or collect payment from the customer to avoid water service shut off,” said Kevin Rogers, vice president of operations. “Our employees come to your home to test water only if you request it, and in-person payments are only allowed in our customer lobbies or at authorized payment centers listed on our website.” The Federal Trade Commission reported that consumers lost a total of $328 million to imposter scams in 2017—more than any oth...

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Be Aware of Scams by Utility Impostersarrow

October 01, 2018

Kentucky American Water wants to remind customers to be wary of individuals posing as water company employees trying to gain access to customers’ homes, obtain their personal information or scam them out of money.  “We want our customers to know that Kentucky American Water employees always carry company-issued photo ID badges and will never come to a customer’s home demanding access in order to test water or collect payment from the customer to avoid water service shut off,” said Kevin Rogers, vice president of operations. “Our employees come to your home to test water only if you request it, and in-person payments are only allowed in our customer lobbies or at authorized payment centers listed on our website.” The Federal Trade Commission reported that consumers lost a total of $328 million to imposter scams in 2017—more than any oth...

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Water System Improvement Project Begins in Clark Countyarrow

September 05, 2018

Kentucky American Water has started construction of a water system improvement project in Clark County. The $1.85 million water main extension investment will occur along Athens-Boonesboro, Quisenberry, Waterworks, Old Stone Church and Combs Ferry roads. It will enhance water pressure and water quality for customers in the area. Trenching work is scheduled to begin this week, with the project continuing through April 2019, weather permitting.  Contractors will be working in existing right-of-ways and on private property easements.  Traffic along the route will be impacted at times. Motorists traveling in the area are urged to use caution to help keep themselves and those working on the project safe.   This project is part of Kentucky American Water’s ongoing effort to ensure reliable, quality service through more than $20 million in annual capital improvements...

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