Take Steps Now to Prevent Frozen Pipes this Winterarrow

November 15, 2018

With colder weather now here in the Bluegrass, Kentucky American Water reminds customers of ways to help prevent water pipes from freezing this winter. Frozen water lines typically occur in areas such as crawl spaces or along the outside walls where unprotected plumbing tends to be more vulnerable to the elements. Following these tips now can help avoid headaches later: Make sure you have disconnected garden hoses from your home. If you have an irrigation system make sure it is turned off and drained. Search your house for un-insulated water pipes, especially in unheated areas. Check attics, crawl spaces, and outside walls. Consider wrapping pipes with insulation sleeves. Another option is electric heating tape, but follow manufacturers’ instructions carefully to avoid a fire hazard.   Seal cracks and holes in outside walls and foundations with caulking to keep...

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Wet Weather is a Challenge for Owenton Wastewater Plant Improvement Projectarrow

November 13, 2018

Kentucky American Water is investing approximately $1 million to upgrade Owenton’s wastewater treatment plant, but Mother Nature has been a challenge for the project as 2018 stays on pace to become the wettest year on record for much of Kentucky. The extensive rainfall has caused delays in the project and, most recently, unusual but harmless odors at and around the plant site. “We certainly apologize for the inconvenience some property owners have experienced recently as we work to complete this project,” said Nathan Clark, senior superintendent of Kentucky American Water’s Northern District. “While we will continue to do everything we can to move the project along and minimize inconveniences and odors as much as we can, the wet weather has certainly been a challenge.” Earlier this year Kentucky American Water contractors launched the effort...

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Drug Take-Back Event is Oct. 27arrow

October 24, 2018

Kentucky American Water is pleased to support Fayette County’s annual fall drug take-back event on Saturday, Oct. 27, from 10 a.m. to 2 p.m. at 2300 Richmond Road in Lexington. During the event, residents may drop off unwanted, unused or outdated prescription drugs in a convenient, drive-through manner by entering Kentucky American Water’s customer parking lot, handing to the official volunteers their unwanted medications, and then exiting – all without leaving their vehicles.  Officers from the Lexington Police Department and the Fayette County Sheriff’s office will coordinate the collection. The free, anonymous event is part of the U.S. Drug Enforcement Administration’s National Prescription Take-Back Day.  It assists citizens in the proper disposal of medications to help keep them from inadvertently getting into the wrong hands while ...

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Be Aware of Scams by Utility Impostersarrow

October 01, 2018

Kentucky American Water wants to remind customers to be wary of individuals posing as water company employees trying to gain access to customers’ homes, obtain their personal information or scam them out of money.  “We want our customers to know that Kentucky American Water employees always carry company-issued photo ID badges and will never come to a customer’s home demanding access in order to test water or collect payment from the customer to avoid water service shut off,” said Kevin Rogers, vice president of operations. “Our employees come to your home to test water only if you request it, and in-person payments are only allowed in our customer lobbies or at authorized payment centers listed on our website.” The Federal Trade Commission reported that consumers lost a total of $328 million to imposter scams in 2017—more than any oth...

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Be Aware of Scams by Utility Impostersarrow

October 01, 2018

Kentucky American Water wants to remind customers to be wary of individuals posing as water company employees trying to gain access to customers’ homes, obtain their personal information or scam them out of money.  “We want our customers to know that Kentucky American Water employees always carry company-issued photo ID badges and will never come to a customer’s home demanding access in order to test water or collect payment from the customer to avoid water service shut off,” said Kevin Rogers, vice president of operations. “Our employees come to your home to test water only if you request it, and in-person payments are only allowed in our customer lobbies or at authorized payment centers listed on our website.” The Federal Trade Commission reported that consumers lost a total of $328 million to imposter scams in 2017—more than any oth...

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Water System Improvement Project Begins in Clark Countyarrow

September 05, 2018

Kentucky American Water has started construction of a water system improvement project in Clark County. The $1.85 million water main extension investment will occur along Athens-Boonesboro, Quisenberry, Waterworks, Old Stone Church and Combs Ferry roads. It will enhance water pressure and water quality for customers in the area. Trenching work is scheduled to begin this week, with the project continuing through April 2019, weather permitting.  Contractors will be working in existing right-of-ways and on private property easements.  Traffic along the route will be impacted at times. Motorists traveling in the area are urged to use caution to help keep themselves and those working on the project safe.   This project is part of Kentucky American Water’s ongoing effort to ensure reliable, quality service through more than $20 million in annual capital improvements...

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Discover Water Week Celebrates the Value of Waterarrow

July 12, 2018

Kentucky American Water and its mascot, Puddles the Duck, will present several fun and educational water-focused events during its first annual “Discover Water Week” celebration. The activities begin on Tuesday, July 31, with Puddles’ Plant Tours for those ages 9 and older at the company’s Richmond Road Station water treatment facility in Lexington and its Kentucky River Station II at Hardin’s Landing water treatment facility in Owen County.  Tours will be offered for registered participants at designated times between 3 and 6 p.m. Participants should visit www.discoverwaterweek.com to register for a tour and to learn more about what to wear, what to expect on the tour, and what participants can and can’t bring. Tour guidelines will be strictly followed for the safety of all participants and the security of facilities. On Thursday, Aug. 2, t...

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Water Main Improvement Project Begins Soon Near Lafayette High Schoolarrow

July 05, 2018

Kentucky American Water continues to invest in upgrading water system infrastructure, and will soon start a nearly $1 million water main improvement project near Lafayette High School in Lexington. The project, to begin mid-July, will involve replacing water mains on the following roads: Southport Drive from Rosemont Garden to Reed Lane, Picadome Park from Southport Drive to the dead end, Norway Street and Koster Drive.  The 2-inch-diameter water mains on these roads were installed in the 1940s and will be replaced by 8-inch-diameter mains. These newer, larger-diameter pipes will enhance water pressure in the area and the aesthetics of the water delivered to customers, since the new water pipes will not have the build-up of natural sediment inside them, which can occur over many decades of use.   Traffic may be impacted at times during this construction, which is schedul...

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Tips to Save Water this Summer arrow

July 02, 2018

Lexington, Ky., (July 2, 2018) – Summer is here and warmer weather usually means more water use outdoors. Kentucky American Water encourages customers to use water wisely this summer by following these conservation tips. Water your lawn only when it needs it. Generally, lawns only need an inch or so of water per week during the summer months. Water in the early morning or evening hours to reduce evaporation. Use a broom instead of a hose to clean your sidewalk, driveway, or patio. Set your lawn mower one notch higher. Taller grass needs less water. Choose the right watering tool. Wands and soaker hoses are more efficient than a standard garden hose. Mulch garden beds to help retain moisture. Wash cars using a bucket of soapy water rather than leaving a hose running. Following these tips can save customers time and money this summer. For more information, visi...

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Partnership for Safe Water Program Recognizes Kentucky American Water for Exceptional Performancearrow

June 22, 2018

Dateline City: LEXINGTON, Ky. Kentucky River and Richmond Road Water Treatment Plants Among Only 14 Facilities Nationwide to Earn Prestigious 20-Year Award Distinction LEXINGTON, Ky.--(BUSINESS WIRE)--Kentucky American Water has again received national recognition for its demonstrated commitment to exceptional water treatment operations. The company’s Kentucky River Station I and Richmond Road Station water treatment facilities in Lexington received prestigious 20-Year Directors Award recognition this month from the Partnership for Safe Water, an alliance of the American Water Works Association (AWWA), the U.S. Environmental Protection Agency (EPA), the Association of Metropolitan Water Agencies, t...

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