Billing & Payment Info
How to Pay Your Bill
We offer several convenient ways to pay your bill. Pay online, by mail, by phone or in person. You can even set it up to be paid automatically each month! Choose the one that works best for you.
Visit amwater.com/billpay. Be sure to have your 16-digit account number handy. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments. Want to avoid the transaction fee? There is no charge to pay by e-check through My Account. Not registered? Visit amwater.com/myaccount.
Save time and money and sign up for Auto Pay. Your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps are required. You’ll still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My Account or contact our customer service center.
Save Time. Save Money. Sign up for your paperless billing and payment programs on the My Account page. Not registered? Click here and be sure to have your account number handy.
Pay by Mail
Use the envelope provided with your bill, and send your payment along with the payment stub. No cash, staples or paper clips please.
Pay by Phone
If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1-855-748-6066. Be sure to have your account number handy.
Please note that our payment vendor, Paymentus, charges $1.95 per transaction.
Want to avoid the transaction fee? There is no charge to pay by e-check through My Account. Not registered? Visit amwater.com/myaccount.
Pay In Person at Local Payment Location
Pay at our local office in Calumet. If you prefer to drop your payment off, you may pay your bill in person at our office located at 311 Fifth Street in Calumet. Please note this location DOES NOT accept payments by mail.
Steps for Customers Who Have Received a Disconnection Notice and are calling our local office at 1-906-337-3502 to inquire about their service:
- Locate your account number on your billing statement or notice.
- Locate the scheduled disconnection date on the notice.
- Record your payment confirmation number.
- If payment is submitted online within five business days of the scheduled disconnection, immediately call our customer service center at 1-800-492-8373.
When you speak to a customer service representative, please tell them your account number, online payment date and payment confirmation number.
**For customers who have received a disconnection notice**
Locate your account number and scheduled disconnection date on your billing statement/notice. Submit your payment at one of the authorized Pay In Person Locations before the disconnection date and record the payment authorization/receipt number. To find an authorized payment location near you, please use the search engine below.