WELCOME TO MISSOURI AMERICAN WATER.
On September 3, 2026, Missouri American Water completed the acquisition of the City of Neosho’s water and wastewater systems. As a trusted provider of safe, clean, reliable and affordable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.
Welcome Packet
Welcome packets will be mailed to our new customers, which will include:
You’re in good hands.
We have the people and technologies in place to get the job done right. Missouri American Water is the largest regulated water utility in the state, serving approximately 1.7 million people in about 30 counties. Our team of experts works hard to earn our customers’ trust and satisfaction. In fact, many of our employees are also Missouri American Water customers. We’re also proud to welcome employees from Neosho to the Missouri American Water team.
Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
Meet our team.
We’ll be hosting an open house on September 29 from 4-6 p.m. at The Lampo Building, 500 East Spring Street in Neosho. There will be a ribbon-cutting at 4 p.m., followed immediately by the open house. Our team will be on hand to discuss information about the services we provide, including our customer portal, MyWater; customer service and billing, infrastructure investments, water quality, community involvement and more.
Learn about our lead service line replacement program.
As part of our Lead Service Line Replacement Program, we’d like to replace lead and certain galvanized water service lines over the course of the next several years. First, we need to know where they are. If you’re a new water service customer of ours, over the next few weeks, we’ll update our online inventory map with information about your service line. If the customer-owned service line material is unknown to us, you can help by visiting missouriamwater.com/leadfacts and reporting your customer-owned service line material online.
About your rates.
As part of the acquisition, customers will transition to the current rates approved for the acquisition by the Missouri Public Service Commission (PSC), which are as follows:
Water Rates
- Fixed Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $13.97 per month.
- Volumetric Water Usage Charge: $7.77 per 1,000 gallons.
- All other fees and surcharges are in accordance with Missouri American Water’s tariff approved by the PSC.
Wastewater Rates
- Fixed Service Charge (based on meter size): For the typical residential customer, the charge would be $23.50 per month.
- Volumetric Wastewater Charge: $7.85 per 1,000 gallons.
- All other fees and surcharges are in accordance with Missouri American Water’s tariff approved by the PSC.
Missouri American Water is regulated by the Missouri Public Service Commission, and any future proposed changes in rates will be subject to regulatory review and approval. For more information about rates, visit missouriamwater.com/rates.
About billing.
We will continue to bill you monthly for service. Here’s how the billing transition will work: You will receive your first bill from Missouri American Water for water and wastewater service in October. The first bill may be prorated and will cover water service charges from September 3 through Missouri American Water’s first meter reading in October. You will be billed monthly thereafter.
- A quick note about your trash bill: Republic Services will now bill you separately for trash services. These charges will no longer appear on your water and wastewater bill.
Important updates about billing:
- Kiosk at City Hall: The City of Neosho still accepts payments for outstanding water and wastewater bills at the kiosk at City Hall (located at 203 E Main Street in Neosho), but we will not accept payments for water and wastewater service there. We have several convenient payment options, including Auto Pay, paying online on MyWater (amwater.com/mywater), by phone and in person. If you prefer to pay in person, Missouri American Water has agreements with several authorized payment locations across the state. The nearest location to city hall is the Family Market of Neosho located at 201 N Neosho Blvd, Neosho. Visit us online for a complete listing of authorized payment locations.
- Managing Your Account Online with MyWater: To make it easier for Neosho customers to enroll in MyWater, IF the user ID was available AND the user ID met our security requirements, you will receive an email with your User ID and a link to reset your password. Auto Pay/EFT: If you were previously enrolled in Neosho’s Auto Pay/EFT program, we did not receive customer banking information from your previous utility. As a result, you will need to reenroll in Missouri American Water’s Auto Pay program. You can enroll on MyWater at amwater.com/mywater or by calling our Customer Service Center.
We offer bill assistance programs.
Missouri American Water offers programs and resources for customers facing financial hardship, including:
- Payment Assistance is available for those who qualify. Our H2O Help to Others Program is an emergency bill assistance program created by Missouri American Water and Missouri's Community Action Agencies. The program helps provide supplemental funding to Missouri American Water customers who would otherwise have trouble paying their bill. For more information, visit missouriamwater.com/H2O or contact the Economic Security Corporation of Southwest Area escswa.org at 417-451-2206.
- Budget billing, installment plans and more.
For more information or to see if you qualify, visit missouriamwater.com/H2O
We're invested in your water and/or wastewater system.
We believe in investing in our infrastructure. Locally, Missouri American Water plans to invest approximately $35 million during the first five years of ownership to enhance the quality and reliability of water service. Improvements include replacing aging water mains, lead service line replacements, lift station improvements and wastewater main improvements.
Stay informed.
One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:
- Water-related emergencies such as boil water notices, major main breaks, and conservation requirements
- General alerts like planned service outages and hydrant flushing.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your Missouri American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences. Note to Landlords/Property Owners: If you have tenants who are not direct customers, they can sign up for alerts at awcodered.com or by texting WATER to 24639.
*Standard text, data and phone rates may apply.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-866-430-0820, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We also invite you to follow us on Facebook, X and YouTube.
It’s a privilege to serve you.
It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.