ST. LOUIS (July 3, 2019) – Missouri American Water has had two boil advisories in St. Louis County in the past two weeks. Unfortunately, not all the company’s customers are receiving the notifications the company sends out during these emergencies.
Missouri American Water is encouraging customers to update their contact information, and to select their preferred communication method, so the company can inform them of planned outages, construction in their area and emergency notifications such as precautionary boil advisories.
Missouri American Water uses a high-speed mass notification system called “CODE RED” for the purposes of emergency customer communication. Customers can select to be notified by phone, phone and text or email.
“This is a very effective way to inform our customers of not only emergency situations, but of planned outages due to water system upgrades,” said Brian Russell, external affairs manager. “However, the system is only as good as the information we have available, so we need our customers to provide current contact information and sign up for the notifications. Our goal is to make sure all customers are aware this is available, and to have as many sign up as possible.
“We do not sell or give out customer contact information in any way to any other business or agency, we simply need it so we can reach customers during an emergency.”
Customers can enroll and update contact information by logging on to the web self-service portal, called “My Account,” at www.amwater.com/my account. There are three steps to enrolling in the CODE RED Notification System. Customers can also enroll by phone by calling 866-430-0820.
Missouri American Water
Missouri American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.5 million people.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.