Customer Assistance Programs
Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to us. We may be able to assist.
Click here to see your Customer Rights & Responsibilities and Residential Utility Customer Protections.
Please review the several programs below:
Assisting Customers Who Need it The Most
Payment Arrangements & Installment Plans
Learn more here.
Medical Need Certification Learn More
If you have an emergency medical condition that would be adversely affected by water service interru...
Learn more about NJ 211 which provides live assistance 24 hours a day, every day of the year.
Additional Resources and videos are available here.
Want to Lead a Hand? Donate!
Learn more here if you wish to contribute to the program.
Sign Up For MyWater
Click Here to sign up for Installment Plans, Budget Billing Through MyWater