WELCOME TO NEW JERSEY AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WASTEWATER SERVICE PROVIDER.
On April 24, New Jersey American Water completed the acquisition of the Village at Hawk Pointe and Nature’s Legacy’s (Hawk Pointe) wastewater collection system. As a trusted provider of safe, clean, reliable and affordable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.
You’re in good hands.
We have the people and technologies in place to get the job done right. New Jersey American Water is the largest regulated water utility in the state, serving approximately 3 million people in more than 190 communities. Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
About your rates.
As part of the sale agreement approved by the New Jersey Board of Public Utilities (BPU), we will be adopting Hawk Pointe’s rates as follows:
Water Rates
- Fixed Service Charge: $65.68 per month.
- Volumetric Wastewater Usage Charge: $0.78090 per 100 gallons.
- All other fees and surcharges are in accordance with New Jersey American Water’s tariff approved by the BPU.
New Jersey American Water is regulated by the BPU, and any future proposed changes in rates will be subject to extensive governmental review and approval. For more information about rates, visit newjerseyamwater.com/rates.
About billing.
We will continue to bill you monthly for wastewater service. Here’s how the billing transition will work: New Jersey American Water will begin billing you for wastewater service April or May 2026, depending on when your meter is read. The first bill will be prorated and cover wastewater service charges from April 24 through New Jersey American Water’s meter read date in May. You will be billed monthly thereafter. Your wastewater charges will be added to your water bill.
If you have a past due amount with Village at Hawk Pointe and Nature’s Legacy: Any past due amounts for wastewater service billed by Hawk Pointe should be paid to the address provided on their bill. New Jersey American Water cannot accept payments on behalf of Hawk Pointe.
We offer bill assistance programs.
For over two decades, New Jersey American Water has been assisting residential customers who qualify through its H2O Help to Others Program™. The program offers:
- Grants of up to $500 per household every three years. Customers must meet 300% of the Federal Poverty Income Guidelines (FPIG). You are automatically eligible for this if you are currently enrolled in any of the following programs: Lifeline Communications Program, LIHEAP, Medicaid, SSI, SNAP, TANF, Veteran’s and Veteran’s Survivor’s Pension, and USF. You would still need to apply through SHARES.
- A 15% to 60% Universal Affordability Discount on water and/or wastewater charges. Customers must meet 200% of the Federal Poverty Income Guidelines (FPIG).
- Water-saving kits
- Budget billing, installment plans and more.
For more information or to see if you qualify, visit www.newjerseyamwater.com/h2oprogram, or contact our program administrator SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).
Stay informed.
One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:
- Water and wastewater-related emergencies—such as boil water notices, major main breaks, and conservation requirements
- General alerts like planned service outages and hydrant flushing.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your New Jersey American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences.
*Standard text, data and phone rates may apply.
Learn about our lead service line inventory program.
As part of our Lead Service Line Replacement Program, we’d like to replace lead and galvanized steel water service lines by 2031. First, we need to know where they are. If you’re a water service customer of ours, check our online inventory map to see information about your service line material. If the customer-owned service line material is unknown to us, you can help by visiting newjerseyamwater.com/leadfacts and reporting your customer-owned service line material online.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-272-1325, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We also invite you to follow us on LinkedIn, Facebook, X and Instagram.
It’s a privilege to serve you.
It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.