WELCOME TO NEW JERSEY AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WATER SERVICE PROVIDER.
On October 7, 2025, New Jersey American Water completed the acquisition of South Orange Village’s water distribution system. We have been providing high-quality, reliable water service to our customers for more than a century, and we’re committed to delivering that same standard of excellence to you.
You’re in good hands.
Our focus is to provide you with safe, reliable water service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.
About your rates:
As part of the sale agreement approved by the New Jersey Board of Public Utilities (BPU), we will be adopting South Orange Village’s rates as follows:
- Fixed Monthly Minimum Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $16.67 per month, which includes the first 1,600 gallons of water used.
- Volumetric Water Usage Charge: $1.06952 per 100 gallons.
- All other fees in accordance with New Jersey American Water’s tariff approved by the BPU. This includes a Lead Service Line Replacement Charge (for the average residential customer who uses 5,642 gallons of water per month, the monthly charge would be $4.76.)
New Jersey American Water is regulated by the BPU, and any future proposed changes in rates will be subject to extensive review and approval. To learn more, visit newjerseyamwater.com. Under Customer Service & Billing, select Your Water and Wastewater Rates.
About billing:
For customers who are already billed monthly, we will continue to bill you monthly for water service. For customers who are billed quarterly, we will be transitioning you to monthly billing.
Here’s how the billing transition will work: New Jersey American Water will begin billing you for water service mid-November 2025. The first bill will cover water service charges from October 7 through New Jersey American Water’s meter read date in November. You will be billed monthly thereafter.
Please note: South Orange Village cannot accept payments on our behalf. New Jersey Water has several convenient payment options, including Auto Pay, paying online, by phone and in person.
If you have a past due amount with South Orange Village:
- On or before November 20, 2025: Make payment to South Orange Village Water, Box 371852, Pittsburgh, PA 15250-7852
- After November 20, 2025: Make payment to South Orange Village, 76 South Orange Ave, Suite 302, South Orange, New Jersey 07079 Attn: Water Billing
Bill Assistance Programs:
we have a customer assistance program for our water and/or wastewater customers. For over two decades, New Jersey American Water has been assisting residential customers who qualify through its H2O Help to Others Program™ in three ways:
- Grants of up to $500 per household every three years. Customers must meet 300% of the Federal Poverty Income Guidelines (FPIG).
- A 15% to 60% Universal Affordability Discount on water and/or wastewater charges. Customers must meet 200% of the Federal Poverty Income Guidelines (FPIG).
- Water-saving kits
For more information or to see if you qualify, visit www.newjerseyamwater.com/h2oprogram, or contact our program administrator SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O). You are automatically eligible for this program if you are currently enrolled in any of the following programs:Lifeline Communications Program, LIHEAP, Medicaid, SSI, SNAP, TANF, Veteran’s and Veteran’s Survivor’s Pension, and USF.
We're investing in your water system.
We believe in investing in our infrastructure. We continually evaluate our systems and facilities, prioritize projects and then make necessary capital investments to improve service. Statewide, we invest over $500 million annually to improve the water and wastewater treatment and pipeline systems. Locally, New Jersey American Water plans to invest over $50 million in the first 10 years of ownership to improve the quality and reliability of water service, including:
- Identify and replace lead and galvanized steel service lines.
- Replace Crest Drive Standpipe within five years.
- Rehabilitate the Main Reservoir and the Newstead Watersphere to strengthen the system’s resilience.
- Implement an aggressive water main replacement/rehabilitation program.
- Complete a comprehensive analysis of the system to prioritize other system improvements.
Stay informed.
One of the most important steps you can take right now is to ensure we have your correct contact information. Our mass-notification system keeps customers informed about water-related emergencies—such as boil water advisories, major main breaks, and conservation requirements—as well as non-urgent updates like planned service outages, hydrant flushing, and low-pressure events. Please visit amwater.com/mywater and use your account number to create a MyWater account. Once logged in, click the pencil/edit icon above your profile image in the left column to update your contact details and alert preferences.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive non-urgent notifications. Timely updates are essential, especially as we begin work in your area.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-272-1325, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
It’s a privilege to serve you.
New Jersey American Water is the largest water service provider in the state, serving approximately 2.9 million people in more than 190 communities, and we are excited to be your new water service provider. We also provide water service to 30 additional communities through bulk purchase water agreements. Our focus is to provide you with safe, clean, reliable and affordable water and wastewater service – and we have the people and technologies in place to get the job done right. Plus, we have access to national resources. Our parent company, American Water, is the largest publicly traded water and wastewater utility in the U.S., with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
We also invite you to follow us on social media @njamwater on Facebook, X and Instagram. Thank you for taking the time to learn more about us and for allowing us to serve you. It really is a privilege.