• Phone Message to All Customers

    Issued: 1/4/2018
    Start Time: 5:30 PM To End Time: 5:30 PM
    Expires: 1/8/2018
    Contact: NJAW
    New Jersey American Water recently launched the following phone message to all customers, "Due to the severe cold, we have experienced a high volume of water main breaks. You are receiving this message because you reside in an area aff...
  • Customer Service Wait Times

    Issued: 1/2/2018
    Start Time: 3:00 PM To End Time: 3:00 PM
    Expires: 1/12/2018
    Contact: NJAW
    Due to extremely severe weather impacting our service areas, our customer service wait times may be longer than normal. We appreciate your patience. We encourage you to use our interactive voice-response option to resolve your request. Many...
  • Hunterdon, Mercer, Middlesex, Somerset and Union Counties: Temporary Change in Water Treatment Planned

    Hunterdon, Mercer, Middlesex, Somerset and Union Counties
    Issued: 02/06/2018
    Start Time: 4:20 p.m. To End Time: 4:20 p.m.
    Expires: 03/31/2018
    Contact: Customer Service Center
    As part of our annual distribution system (pipeline) maintenance program, New Jersey American Water will be temporarily changing its water treatment process at the Raritan-Millstone and Canal Road surface water treatment plants from a chlor...