LOW INCOME PROGRAM

If you cannot pay your bill by the due date, please contact our customer service center at 1-800-272-1325 BEFORE the due date. They will work with you to determine payment plan options that may be available.

These payment arrangements may require you to:

  • Pay at least 25% of your bill within 48 hours of your call
  • Pay the rest of the bill according to an agreed upon schedule
  • Pay all future bills as they become due
  • Only customers who have not broken similar agreements in the past twelve months are eligible to make these payment arrangements

H2o HELP TO OTHERS PROGRAM™

Assisting Customers Who Need it The Most

For nearly a decade, New Jersey American Water has been assisting low-income water customers who qualify through its H2O Help to Others Program™, administered by New Jersey Shares. For more information or to apply, visit www.njshares.org. There are two main components of the program: grants and a discount on the service charge.

Grants

Customers who qualify may receive a grant of up to $500 to help pay their water bill for indoor water use only. This would not apply to water for outdoor purposes, such as sprinkler systems. In 2018, the company provided more than $35,000 in assistance grants to 267 households. A grant from this program may not cover a recipient‘s entire water bill. In some cases, recipients must pay a portion of their bill based on their income.

Service Charge Discount

Customers who qualify may also receive a 100 percent discount on their monthly fixed service charge for water. Approximately 831 customers are enrolled in this program (as of December 31, 2018). Service charge discounts are also available for our wastewater customers.
LOW INCOME DISCOUNT OFFERED: Customers who receive Social Security benefits or Medicare coverage, who qualify for the service charge discount, are also eligible to receive a discount off the monthly DSIC charge, which is based on meter size. As of December 2018, we had 831 customers enrolled in the program.

Eligibility Guidelines

To qualify for the H2O program, customers must have annual incomes at or below 300 percent of the Federal Poverty guidelines (see chart below). Customers must also fulfill at least 50 percent of the payment terms. For additional qualification requirements, customers can contact New Jersey SHARES, New Jersey American Water’s program administrator. NOTE: Grants are available to qualifying customers once every three years for indoor water use only.

Monthly Income Guidelines

Number of Persons per Household

H2O Help to Others Program Total Combined Monthly Income

1

$3,123

2

$4,228

3

$5,333

4

$6,438

5

$7,543

6

$8,648

7

$9,758

8

$10,858

For Each Additional Person

$1,105

For More Information

The H2O Grants and Discounts are administered by NJShares, which is an independent, non-profit organization established to help those in need pay their utility bills. For more information, or to see if you qualify for these programs, contact NJShares toll-free at 1-877-652-9426 (1-877-NJAWH2O) or log on to www.njshares.org. 

Want to Lend a Hand?

If you wish to contribute to the program, you can do so by adding a donation to your monthly New Jersey American Water bill. You can be assured that 100 percent of your donation and our matching funds go directly to qualifying customers. Our company assumes all administrative costs for this program, so that every penny you donate goes directly to this worthwhile cause.

Please complete, detach and return this form with your next New Jersey American Water bill payment. You can also send a donation directly to New Jersey SHARES at:

New Jersey SHARES
1901 North Olden Avenue Extension
Suite 1A
Ewing, NJ 08618

Other Utility Assistance Programs in New Jersey

In addition to New Jersey American Water’s H2O Help to Others Program, there are a number of energy and heating bill assistance programs and government programs for those who qualify. For a full list of local community resources, New Jersey residents can search the online database at www.nj211.org and view a comprehensive listing of the state’s energy programs. Customers may also dial “2-1-1” 24 hours a day, seven days a week for help in finding available assistance services.