Your Water Rates

Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by state public utilities commissions (PUCs). 

To determine rates, we work with PUC staffs to study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and PUC present any differing conclusions before an administrative law judge. Based on the judge’s opinion, the PUC sets the water rates.

Rates charged for service may vary based on a customer’s meter size. All customers pay the same rate for water usage. Customers are billed based on a regular meter reading, either monthly or quarterly for residential customers as well as for commercial and other public authority customers.

Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an intricate treating and testing process to help ensure it meets or surpasses rigorous drinking water quality standards.

You can learn more about the rate setting process in our white paper: Challenges In The Water Industry: The Rate Approval Process.

Resources

State of New Jersey Board of Public Utilities 
State of New Jersey Division of the Rate Counsel

New Jersey American Water Tariff

Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).

New Jersey Rates

Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC)

On November 4, 2016, New Jersey American Water filed a request with the New Jersey Board of Public Utilities (NJBPU) for a change in its Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC) charges. The proposed change in rates is to cover the changing fees New Jersey American Water pays to other water and wastewater purveyors for purchased water and wastewater treatment. 

For more information:

Distribution System Improvement Charge

New Jersey American Water submitted a DSIC Foundational filing to the NJ Board of Public Utilities on June 12, 2015. DSIC is a proven regulatory tool that allows for modest surcharges outside of the general rate proceeding for approved and completed rehabilitation and replacement of aging infrastructure, while maintaining BPU oversight and review. New rates were approved and went into effect December 1, 2016. 

For more information:

Note about our service areas

  • Service Area 1: New Jersey American Water customers not listed below.
  • Service Area 2: In December 2006, the Elizabethtown Water Company merged with New Jersey American Water. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 2.
  • Service Area 3: In December 2006, the Mount Holly Water Company merged with New Jersey American Water. This also includes Jensens Deep Run which was acquired in 2011. These territories have been renamed and are referenced in the tariff as Service Area 3.
  • Service Area 1A: In November 2007, New Jersey American Water acquired South Jersey Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1A. 
  • Service Area 1B: In November 2007, New Jersey American Water acquired Pennsgrove Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1B.
  • Service Area 1D: In September 2010, Applied Wastewater Management (AWWM) was merged into New Jersey American Water. The territory formerly served by AWWM has been renamed and is referenced in the tariff as Service Area 1D.
  • Service Area 1E: On May 21, 2015, New Jersey American Water acquired the water and wastewater assets of Haddonfield Borough. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1E.

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. 

NJ Board of Public Utilities Annual Reports