Check ID Before Letting In Utility Workers

New Jersey American Water warns against imposters

PLAINFIELD, N.J.(5/9/17) — New Jersey American Water wants to remind customers that our employees will always have official company identification and will arrive in vehicles with the company’s logo prominently displayed. Likewise, New Jersey American Water’s authorized contractors are required to wear official identification and travel in marked vehicles. In addition, for non-emergency situations, New Jersey American Water will usually contact customers before performing work at a home or business. 

Information on the proper identification of a New Jersey American Water representative can be found on the company’s website at Customers should call 800-272-1325 to report identification concerns or to verify an appointment. 

New Jersey American Water, a subsidiary of American Water, is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.7 million people. More information can be found at With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company.  The company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting