*This feature is only available for residential customers
On President's Day, Mon., Feb. 18, we will only be addressing emergency customer calls. Emergency calls are accepted 24/7. Regular customer service support resumes on Tues., Feb. 19, at 7:00 am local time.
Be sure to get the facts about chloramine from trusted, credible sources,
such as the U.S. Environmental Protection Agency. Use the links below to access these agencies’ sites for more data and answers
to commonly asked questions about chloramine. You can also visit the
National Sanitation Foundation’s Web site for information on
in-home filters that remove chloramine and chlorine.
For information on chloramine basics, disinfection and disinfection byproducts, chloramine health information and other resources, view the EPA's Chloramines in Drinking Water webpage as well as the EPA's Basic Information about Chloramines and Drinking Water Disinfection.
More information about health effects
and drinking water disinfection from EPA is available in the following
The Pennsylvania Deparetment of Environmental Protection has great resources on chloramine basics, the advantages and disadvantages
of chloramines, the use of chloramines within the State. Visit
PA Department of Environmental Protection Chloramine in Drinking Water for more information.
The San Francisco Public Utilities Commission provides a great deal of helpful information related to
If you have additional questions about our planned transition to
chloramination, fill out
Chloramine Questions Form or contact our customer service center at 1-800-272-1325.
Customer Service Hours: M-F, 7 a.m. to 7 p.m. For emergencies: We're available