We take great pride in what we do and we hold ourselves to the highest standards in delivering safe, clean, reliable and affordable drinking water to the people we serve. Each year, we provide customers with a water quality report for their area. 

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New York American Water Billing Update: August Billing will Resume, but the Due Date has been Extended  arrow

Sunday, August 26, 2018
New York American Water Continues to Work Toward Implementing Rate Relief Merrick, New York – New York American Water will be releasing Augu... Read More

New York American Water Reaches Agreement with New York State Department of Public Service to Provide Customer Rate Relief and Other Benefits arrow

Saturday, August 18, 2018
MERRICK, NY (August 18, 2018) – New York American Water has reached an agreement with the New York State Department of Public Service (DPS) to a... Read More

Wise Water Use arrow

We are all responsible for helping to protect our water supply and to make sure it is available for future generations. There are many ways you can help by using water wisely. Read more.

Community Involvement arrow

We are committed to being involved with, and giving back to the communities we serve in a variety of ways including volunteering, attending conferences, and speaking at industry events. 

Welcome to New York American Water!  We’re here to help and to provide you with important information about your service.  Read more.
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Water Learning Centerarrow

Water reaches far into our every day lives, even farther than we realize. Our Water Learning Center provides helpful and interesting information about the industry, the treatment process and ways you can help protect our water supply.

The Value of Water

What household necessity costs about a penny a gallon? Water! Water is very easily taken for granted, but no other resource is as necessary. Read more about its critical importance to our lives here. Learn more.

The Water Cycle

Where does the water we drink and cook with come from? The water cycle is in constant motion and flows through its process. Read more about the changes it undergoes every minute of every day here. Learn more.