Latest Alerts

Emergency
Beaver Dam, New Windsor Lake
6/20/2018 4:01:31 PM
Beaver Dam, New Windsor Lake This is an important message from New York American Water for customers in the Beaver Dam Lake service area, New Windsor Orange County NY. With operating conditions in the local water system stabilized and close to normal, you may again begin to water you lawn using sprinkler systems, while remaining on a schedule of odd/even watering until further notice. Please be reminded that bulk water use to fill swiming pools is prohibitted. Please contact local bulk water suppliers in your area. Should water demands rise to levels that place water quality at risk, more stringent water use restrictions may become necessary.Thank you for your cooperation.
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Emergency
Beaverdam Lake: Conservation
6/13/2018 9:05:31 PM
Beaverdam Lake: Conservation This is an important message from New York American Water. New York American Water Beaver Dam Lake operations, New Windsor NY, has issued mandatory water restrictions due to operational issues and reduced water production rates. Outdoor water use such as watering lawns and washing cars is prohibited until further notice. Please also conserve water use inside your home. New York American Water will contact you as soon as normal water use can resume. For more information on how to use water wisely, visit our website at newyorkamwater.com. New York American Water thanks you for your cooperation.
For detailed information click here

General
New York Upstate: Kingsvale
6/11/2018 10:30:21 PM
New York Upstate: Kingsvale This is an important message from New York American Water. New York American Water will begin routine flushing of the water distribution system in the Kingsvale System, Kingston/ Ulster County NY, affecting Kukuk Lane, Deer Run, Beech Court, Poplar Court, Alder Court, Ash Court. Flushing is done to ensure that you continue to receive high-quality water service. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes.
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General
New York Upstate, Kingsvale
6/11/2018 10:00:15 PM
New York Upstate, Kingsvale This is an important message from New York American Water. New York American Water will begin routine flushing of the water distribution system in the Kingsvale System, Kingston/ Ulster County NY, affecting Dunwoodie Drive, Meadowbrook Drive, Vestal Hills Drive, Jumping Brook Lane, Indian Springs Lane, Heather Lane, Green Brook Drive, Links Lane, Urban Way, Cascade Drive. Flushing is done to ensure that you continue to receive high-quality water service. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes.
For detailed information click here

General
New York American Upstates, Kingsvale,
6/8/2018 10:00:21 PM
New York American Upstates, Kingsvale, This is an important message from New York American Water. New York American Water will be replacing distribution system valves in the Whittier section of the Kingsvale Water District in Kingston NY. Weather Permitting, the project will start on Monday June 11 and be completed by approximately Tuesday June 12. Work is scheduled between 9 am and 4 pm June 11 and June 12. As a result of these repairs customers on the following streets Dunwoodie Drive, Meadowbrook Drive, Vestal Hills Drive, Jumping Brook Lane, Indian Springs Lane, Heather Lane, Green Brook Drive, Links Lane, Urban Way, Cascade Drive may experience NO WATER. Repairs are expected to take 7 hours or less each day before water service is back to normal. When service is restored, customers may experience discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
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Emergency
New York: Upstates:Lifted
6/8/2018 9:36:06 PM
New York: Upstates:Lifted This is an important message from New York American Water. With operating conditions in the water system stabilized the water restrictions have been lifted effective today June 8th. Note that filling of swimming pools remains prohibited and customers are required to utilize bulk water suppliers. We thank you for your cooperation.
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Emergency
New York American Upstates, Kingsvale,
6/8/2018 5:18:28 PM
New York American Upstates, Kingsvale, The following is an important message from New York American Water. New York American has lifted a precautionary Boil Water Advisory for the following areas: Kukuk Lane, Deer Run, Beech Court, Poplar Court, Alder Court, Ash Court in the Kingsvale System, Kingston/ Ulster County. Customers no longer have to boil their water. Results of water quality testing have confirmed that water quality meets drinking water standards, so there is no need to continue boiling your water. New York American Water thanks its customers for their patience and cooperation.
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Emergency
Kingsvale Boil Water Advisory
6/5/2018 10:00:50 PM
Kingsvale Boil Water Advisory The following is an important message from New York American Water. New York American has issued a precautionary Boil Water Advisory for our customers on Kukuk Lane, Deer Run, Beech Court, Poplar Court, Alder Court, Ash Court in the Kingsvale System, Kingston/ Ulster County as the result of an emergency water main break. Repairs and restoration of your service is currently underway. While we conduct the required sampling in the local distribution system, you will need to boil your water for 3 minutes before consumption. You will receive another message from New York American Water letting you know when this precautionary boil water advisory is lifted. For more information visit our website at www.newyorkamwater.com, under the Alerts Notifications section or call our customer service center 1.877.426.6999. Thank you for your patience as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Upstates, Wild Oaks
5/30/2018 1:21:46 PM
Upstates, Wild Oaks This is an important message from New York American Water. New York American Water has issued mandatory water restrictions for its Wild Oaks customers due to high water demands. Outdoor water use such as watering lawns, filling swimming pools and washing cars is prohibited until further notice. Please also conserve water use inside your home. New York American Water will contact you when normal water use can resume. For more information on how to use water wisely, visit our website at newyorkamwater.com. New York American Water thanks you for your cooperation.
For detailed information click here

General
2018.05.16: NY: Hewlett: PLND
5/16/2018 10:13:18 PM
2018.05.16: NY: Hewlett: PLND ATTENTION HEWLETT RESIDENTS: East Rockaway Road in Hewlett will be closed from 8PM Thursday (5/17/18) until 5AM Friday (5/18/2018) from Broadway to Union Avenue. Traffic heading west will be detoured onto Union Avenue then Prospect Road to Broadway. Traffic heading east will be detoured onto Broadway then Prospect Road to Union Avenue. Please use caution when navigating around the construction site. During this time water Service will be temporarily interrupted on Paine Road, and on East Rockaway Road. from Broadway to Paine Road.
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General
Valley Stream - North Woodmere
10/13/2017 11:00:33 AM
Valley Stream - North Woodmere This is an important message from New York American Water. New York American Water crews will be performing routine hydrant flushing of the Valley Stream and North Woodmere water distribution systems beginning October 16 through October 31 between the hours of 8 am and 4pm to ensure that you continue to receive high quality water service. Flushing also allows us to monitor and maintain fire hydrants. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes. For more info, visit newyorkamwater.com and click Alert Notifications.
For detailed information click here

General
Long Island, Valley Stream,
9/11/2017 5:56:10 PM
Long Island, Valley Stream, This is an important message from New York American Water. New York American Water will be changing water meters in the Valley Stream area. The project will start on Tuesday 9/12, 2017. As a result of these repairs customers on the following streets: East and West Fenimore St., East & West Euclid St., East & West Dover St., East & West Chester St. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles. Please call 516-596-4857 with questions or to set up an appointment.
For detailed information click here

General
Long Island, Valley Stream
9/5/2017 8:00:18 PM
Long Island, Valley Stream This is an important message from New York American Water. New York American Water will be changing water meters in the Valley Stream area. The project will start on Wednesday , September 6, 2017. As a result of these repairs customers on the following streets: N. Corona Ave., Argyle St (East and West), & E. Carpenter St. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles. Please call 516-596-4857 with questions or to set up an appointment.
For detailed information click here

General
Long Island, Valley Stream
8/30/2017 5:04:29 PM
Long Island, Valley Stream This is an important message from New York American Water. New York American Water will be changing meters in the Valley Stream area. The project will start on Wednesday August 30, 2017. The customers on the following streets: Judith Lane, Dogwood Road, Edgewood Road, Highland Road, Sunset Road, Lake Drive (North, East & South), Meadowbrook Lane, & Austin Street may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles.
For detailed information click here

Emergency
New York, Valley Stream
8/16/2017 5:10:55 PM
New York, Valley Stream This is an important message from New York American Water. New York American Water will be changing meters in the Valley Stream area. The project will start on Wednesday August 16, 2017. The customers on the following streets: Mary St., Rose Ave, Mehrman Ave, Court St., Grant Drive (North, East & West), Tulip Ct., Sloan Drive (North, East, & South), Sprague Dr. & Kent Rd. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles.
For detailed information click here

Extended Alerts

  • How to Guard Against Utility Imposters

    New York American Water
    Issued: 1/6/2017
    Start Time: 1/6/2017 To End Time: 12/31/2017
    Expires: 12/31/2017
    Contact: Customer Service Center
    1-877-426-6999
    You hear about it all too often in the news: An unsuspecting homeowner victimized by thieves posing as utility company workers to gain entry...
  • Daily Water Main Flushing Map

    New York American Water
    Issued: 10/16/17
    Start Time: 5:00 PM To End Time: 10/31/17
    Expires: 8:00 AM
    Contact: New York American Water
    877-426-6999
        Please click here to see the area that will be flushed today.
  • Discolored Water due to Repairs in Hewlett, Woodmere, North Woodmere, Cedarhurst, Lawrence and Inwood/Meadowmere Park

    Hewlett, Woodmere, North Woodmere, Cedarhurst, Lawrence, and Inwood/Meadowmere Park
    Issued: 12/12/2017
    Start Time: 11 a.m. To End Time: 12/13/2017
    Expires: 12/13/2017
    Contact: Customer Service Center
    1-877-426-6999
    New York American Water – Lynbrook Operations district is performing maintenance on our water treatment plant located in Hewlett....
  • Main Breaks in Merrick, Lynbrook, and Sea Cliff Districts

    NY
    Issued: 1/2/2018
    Start Time: 8:00 PM To End Time: 8:00 PM
    Expires: 1/12/2018
    Contact: NYAW
    1-877-426-6999
    This is an important message from New York American Water. Due to the severe cold, we are experiencing a high volume of water main breaks.&n...
  • Customer Service Wait Times

    NY
    Issued: 1/2/2017
    Start Time: 3:00 PM To End Time: 3:00 PM
    Expires: 1/12/17
    Contact: NYAW
    877-426-6999
    Due to extremely severe weather impacting our service areas, our customer service wait times may be longer than normal. We appreciate your p...
  • Hydrant Flushing Schedule

    Nassau County
    Issued: 03/12/2018
    Start Time: 2:51 p.m. To End Time: 2:51 p.m.
    Expires: 06/01/2017
    Contact: Customer Service Center
    1-877-426-6999
    Each year, we flush our distribution (pipeline) system. This is an essential part of our system maintenance program, because it helps us to ...