Latest Alerts

General
Valley Stream - North Woodmere
10/13/2017 11:00:33 AM
Valley Stream - North Woodmere This is an important message from New York American Water. New York American Water crews will be performing routine hydrant flushing of the Valley Stream and North Woodmere water distribution systems beginning October 16 through October 31 between the hours of 8 am and 4pm to ensure that you continue to receive high quality water service. Flushing also allows us to monitor and maintain fire hydrants. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes. For more info, visit newyorkamwater.com and click Alert Notifications.
For detailed information click here

General
Long Island, Valley Stream,
9/11/2017 5:56:10 PM
Long Island, Valley Stream, This is an important message from New York American Water. New York American Water will be changing water meters in the Valley Stream area. The project will start on Tuesday 9/12, 2017. As a result of these repairs customers on the following streets: East and West Fenimore St., East & West Euclid St., East & West Dover St., East & West Chester St. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles. Please call 516-596-4857 with questions or to set up an appointment.
For detailed information click here

General
Long Island, Valley Stream
9/5/2017 8:00:18 PM
Long Island, Valley Stream This is an important message from New York American Water. New York American Water will be changing water meters in the Valley Stream area. The project will start on Wednesday , September 6, 2017. As a result of these repairs customers on the following streets: N. Corona Ave., Argyle St (East and West), & E. Carpenter St. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles. Please call 516-596-4857 with questions or to set up an appointment.
For detailed information click here

General
Long Island, Valley Stream
8/30/2017 5:04:29 PM
Long Island, Valley Stream This is an important message from New York American Water. New York American Water will be changing meters in the Valley Stream area. The project will start on Wednesday August 30, 2017. The customers on the following streets: Judith Lane, Dogwood Road, Edgewood Road, Highland Road, Sunset Road, Lake Drive (North, East & South), Meadowbrook Lane, & Austin Street may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles.
For detailed information click here

Emergency
New York, Valley Stream
8/16/2017 5:10:55 PM
New York, Valley Stream This is an important message from New York American Water. New York American Water will be changing meters in the Valley Stream area. The project will start on Wednesday August 16, 2017. The customers on the following streets: Mary St., Rose Ave, Mehrman Ave, Court St., Grant Drive (North, East & West), Tulip Ct., Sloan Drive (North, East, & South), Sprague Dr. & Kent Rd. may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles.
For detailed information click here

General
Valley Stream-Nassau County-Planned
8/8/2017 2:43:07 PM
Valley Stream-Nassau County-Planned This is an important message from New York American Water. New York American Water will be changing meters in the Valley Stream area. The project will start on Tuesday August 8, 2017. The customers on the following streets: Haven Ave, Putnam Ave & Gates Ave may have New York American Water employees requesting to change meters. Meter changes should take approximately 30 minutes to complete. The employees will have company ID and be in company vehicles. We apologize for any inconvenience and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
Sea Cliff, Stage 2 Water Use Restriction to start on Aug 04
8/4/2017 8:33:40 PM
Sea Cliff, Stage 2 Water Use Restriction to start on Aug 04 Due to a mechanical issue at one of the area’s pumping wells, New York American Water has issued Stage 2 Water Use Restrictions for its customers in the Sea Cliff, Glen Head, Glenwood Landing, and Old Brookville communities as a precautionary measure to ensure water supply meets the high demand during the heavy-use summer season. It is important to note that this is only a supply issue, and at no time has water quality been impacted or compromised. The New York American Water team is working diligently to resolve the issue as quickly as possible. In the meantime, adjoining water systems are providing supplemental water via emergency interconnections where possible, during off-peak hours. We encourage all of our customers to check the New York American Water website (http://www.amwater.com/nyaw) for up-to-date information. New York American Water will notify customers once the restrictions have been lifted. While the well remains offline, New York American Water is asking its customers to limit their water usage as follows: • No vehicle washing, no driveway washing. • No water use for irrigation, lawn watering, or other outdoor use unless via a handheld watering can. • Minimize Golf Course irrigation. • No refilling of fountains or decorative ponds. • No filling or topping off of pools. • Stop the serving of water in restaurants except by request. • Commercial customers should reduce water consumption by 10%. We recognize the inconvenience and appreciate our customers’ cooperation during this time. Residents with questions or concerns are encouraged to call customer service at 877-426-6999.
For detailed information click here

General
The following is an important message from New York American Water. The Orange County Department of Health has issued a Boil Water Order for our customers in Otisville, in the Town of Mt. Hope, NY. At this time, the Whitlock Farms water district does not have disinfection or chlorination treatment. New York American Water has recently taken ownership of this water system, and has reviewed the current operations. We are working on engineering studies to allow for proper disinfection treatments. While the design, planning, health department approval, and installation are underway, you will need to boil your water for one minute, then cool before consumption. You will receive another message from New York American Water letting you know when this boil water order is lifted. For more information, visit our website at www.newyorkamerwater.com, under the ‘Alerts Notifications’ section; or call our Customer Service Center at 1-877-426-6999. Thank You for your patience as we work to ensure the integrity of the system and the quality of the water
7/18/2017 8:40:40 PM
The following is an important message from New York American Water. The Orange County Department of Health has issued a Boil Water Order for our customers in Otisville, in the Town of Mt. Hope, NY. At this time, the Whitlock Farms water district does not have disinfection or chlorination treatment. New York American Water has recently taken ownership of this water system, and has reviewed the current operations. We are working on engineering studies to allow for proper disinfection treatments. While the design, planning, health department approval, and installation are underway, you will need to boil your water for one minute, then cool before consumption. You will receive another message from New York American Water letting you know when this boil water order is lifted. For more information, visit our website at www.newyorkamerwater.com, under the ‘Alerts Notifications’ section; or call our Customer Service Center at 1-877-426-6999. Thank You for your patience as we work to ensure the integrity of the system and the quality of the water
For detailed information click here

General
Kingsvale, Kingsvale
5/8/2017 12:00:16 PM
Kingsvale, Kingsvale This is an important message from New York American Water. New York American Water crews will be performing routine hydrant flushing of the Kingsvale water distribution system beginning May 9th through May 12th between 8:00 A.M. and 12:00 P.M. and again between 3:00 P.M. and 3:40 P.M. to ensure that you continue to receive high-quality water service. Flushing also allows us to monitor and maintain fire hydrants. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes. For more information, visit newyorkamwater.com and click Alert Notifications.
For detailed information click here

Emergency
New York American Water, Kingsvale,
4/20/2017 4:16:31 PM
New York American Water, Kingsvale, New York American Water has lifted the precautionary boil water advisory for customers in Kingston. Results of water testing have confirmed that water quality meets drinking water standards, so there is no further need to boil your water. For more information, and a map of the affected area log on to our website at www.newyorkamwater.com, and select Alert Notifications, or contact New York American Water at 1.877.426.6999, again that’s 1.877.426.6999. Thank you for your patience and cooperation.
For detailed information click here

Emergency
Kingston, Kingsvale
4/17/2017 9:32:44 PM
Kingston, Kingsvale The following is an important message from New York American Water. New York American has issued a precautionary Boil Water Advisory for our customers in Kingston due to a main break. Repairs and restoration of your service is currently underway. While we conduct the required sampling in the local distribution system, you will need to boil your water before consumption. You will receive another message from New York American Water letting you know when this precautionary boil water advisory is lifted. For more information visit our website at www.new York am water.com, under the Alerts Notifications section or call our customer service center 1.877.426.6999. Thank you for your patience as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

General
Lynbrook-Oceanside, NY
1/11/2017 2:00:33 PM
Lynbrook-Oceanside, NY This is an important message from New York American Water. New York American Water will begin routine flushing of the water distribution system in your area Thursday January 12th from 9 a.m to 4 p.m to ensure that you continue to receive high-quality water service. Flushing also allows us to monitor and maintain fire hydrants. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes.
For detailed information click here

Emergency
This is an important message from New York American Water. With operating conditions in the local water system stabilized and close to normal, you may again begin to water you lawn using sprinkler systems, while remaining on a schedule of odd/even watering until further notice. Should water demands rise to levels that place water quality or fire protection at risk, more stringent water use restrictions may become necessary.Thank you for your cooperation.
8/8/2016 4:30:14 PM
This is an important message from New York American Water. With operating conditions in the local water system stabilized and close to normal, you may again begin to water you lawn using sprinkler systems, while remaining on a schedule of odd/even watering until further notice. Should water demands rise to levels that place water quality or fire protection at risk, more stringent water use restrictions may become necessary.Thank you for your cooperation.
For detailed information click here

Emergency
This is an important message from New York American Water. New York American Water has issued mandatory water restrictions due to high water demands. Outdoor water use such as watering lawns and washing cars is prohibited until further notice. Please also conserve water use inside your home. New York American Water will contact you when normal water use can resume. For more information on how to use water wisely, visit our website at New York a m water.com. New York American Water thanks you for your cooperation.
7/19/2016 1:00:08 PM
This is an important message from New York American Water. New York American Water has issued mandatory water restrictions due to high water demands. Outdoor water use such as watering lawns and washing cars is prohibited until further notice. Please also conserve water use inside your home. New York American Water will contact you when normal water use can resume. For more information on how to use water wisely, visit our website at New York a m water.com. New York American Water thanks you for your cooperation.
For detailed information click here

General
Conservation Notice New York Waccabuc & Wild Oaks. This is a message from New York American Water. New York American Water is asking for your cooperation in reducing your water usage during this hot and dry period. As the weather gets warmer, please limit watering lawns, washing cars and conserve water use inside your home. For more information on how to use water wisely, visit our website at newyorkamwater.com. New York American Water thanks you for your cooperation.
7/18/2016 2:45:16 PM
Conservation Notice New York Waccabuc & Wild Oaks. This is a message from New York American Water. New York American Water is asking for your cooperation in reducing your water usage during this hot and dry period. As the weather gets warmer, please limit watering lawns, washing cars and conserve water use inside your home. For more information on how to use water wisely, visit our website at newyorkamwater.com. New York American Water thanks you for your cooperation.
For detailed information click here

Extended Alerts

  • How to Guard Against Utility Imposters

    New York American Water
    Issued: 1/6/2017
    Start Time: 1/6/2017 To End Time: 12/31/2017
    Expires: 12/31/2017
    Contact: Customer Service Center
    1-877-426-6999
    You hear about it all too often in the news: An unsuspecting homeowner victimized by thieves posing as utility company workers to gain entry...
  • Daily Water Main Flushing Map

    New York American Water
    Issued: 10/16/17
    Start Time: 5:00 PM To End Time: 10/31/17
    Expires: 8:00 AM
    Contact: New York American Water
    877-426-6999
        Please click here to see the area that will be flushed today.