Latest Alerts

Emergency
New York American Water, Merrick,
4/3/2020 3:09:55 PM
New York American Water, Merrick, New York American Water crews are making emergency repairs on a water main break beginning at 1 PM in Merrick. As a result, of these repairs customers on the following streets may experience no water: Beach Drive. Repairs are expected to take 5 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the cold water momentarily until it clears before using. We apologize for any inconvenience and thank you for your patience while repairs are being made. All affected customers will be given bottled water.
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Emergency
Frost Ln.Hewlett.NYAW.Emergency
4/2/2020 2:18:57 PM
Frost Ln.Hewlett.NYAW.Emergency New York American Water crews are making emergency repairs on a main break on Frost Lane in Hewlett. As a result of these repairs, customers on Frost Lane will be without water service from 11 am to 5 pm. Impacted customers will be provided with bottled water. When service is restored, customers may experience cloudy and/or discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
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General
Sea Cliff, Mill Neck Estates
3/31/2020 9:24:31 PM
Sea Cliff, Mill Neck Estates This is an important message from New York American Water. New York American Water will be installing new water main on Sound View Rd in Mill Neck. The project will start on Wednesday, April 1 and be completed by the end of the day. As a result of this needed work, customers on Soundview Rd and Connecticut View Rd will be without water service from 9am until 2pm. Bottled water will be provided to the impacted customers. When service is restored, customers may experience discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while this important work is being completed.
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General
Merrick: Hewlett Avenue
3/31/2020 2:00:20 PM
Merrick: Hewlett Avenue Attention American Water customers, we will be replacing the hydrant on Hewlett Avenue just south of Mitchell Court. Water will be off on Wednesday, April 1st from 11 AM till 6 PM. Customers on Hewlett Avenue and Mitchell Court will be affected. All customers will be given a case of water. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
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Emergency
New York American Water Services, Merrick,
3/27/2020 5:26:49 PM
New York American Water Services, Merrick, "New York American Water crews are making emergency repairs on a main break beginning at Noon in Merrick. As a result, of these repairs customers on the following streets may experience NO WATER, LOW PRESSURE, DISCOLORED WATER; Babylon Tpk,Stuyvesant ave , Bedford ave Repairs are expected to take 6 HOURS before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made." Bottled water will be left at each house
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Emergency
Putnam Ave.Lynbrook.NY.Emergency
3/25/2020 1:35:12 PM
Putnam Ave.Lynbrook.NY.Emergency New York American Water crews are making emergency repairs on large main break in a 24-inch transmission main beginning at 7am on Putnam Ave in Lynbrook. As a result of these repairs, customers on Putnam Ave are without water. Bottled water has been provided to the impacted customers. Water service is expected to be restored by 4pm. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
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General
Long Island, Malverne
3/24/2020 10:31:01 PM
Long Island, Malverne This is an important message from New York American Water. New York American Water will be relocating a water main on Broadway in Malverne. Weather permitting, the project will take place on March 25. As a result of this planned work, customers on Broadway will have their water service interrupted. Water service will be interrupted for customers between Alnwick Rd and Eimer Ave on March 25 from 9am to 2pm. Impacted customers will receive bottled water. When service is restored, customers may experience discolored water. If your water is discolored, run water from a bathtub until it clears. We apologize for any inconvenience, and thank you for your patience while this important works is being completed.
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General
Merrick, Levittown / Seaford / Wantagh,
3/16/2020 5:50:33 PM
Merrick, Levittown / Seaford / Wantagh, New York American Water will be performing maintenance at our Seaman's Neck Well Station on March 17th to facilitate water quality sampling. The planned maintenance may cause discolored water. If you experience discolored water, please run your cold water until it runs clear. Please check for discoloration before doing laundry, running the dishwasher, etc.
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Emergency
Long Island: Oceanside: Waukena Ave
1/2/2020 5:36:40 PM
Long Island: Oceanside: Waukena Ave New York American Water crews are making emergency repairs on a main break on Waukena Avenue in Oceanside. As a result of these repairs, customers on the following streets may experience NO WATER; Waukena Ave between Long Beach Road and Oceanside Road., and 3rd Street. Repairs are expected to take ten to twelve hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience and thank you for your patience while repairs are being made.
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Emergency
2019: Mainbreak: Oceanside: NY
10/15/2019 8:56:41 PM
2019: Mainbreak: Oceanside: NY New York American Water crews are making emergency repairs on a water main beginning at 4pm in Hempstead. As a result, of these repairs customers on the following streets may experience No water or low pressure on Oceanside Road between Henrietta Ave and Mott Street. Repairs are expected to take up to 8 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
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Emergency
Long Island, Island Park
5/13/2019 9:27:01 PM
Long Island, Island Park New York American Water has been made aware that there is misinformation circulating regarding a boil water advisory for Island Park, NY. There is no boil water advisory for our customers of Island Park or any other portion of our Long Island service area at this time. We apologize for any confusion this misinformation has caused and are investigating the source of the misinformation to prevent such an incident from happening in the future.
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Emergency
New York Upstates: Accord
4/3/2019 1:48:07 PM
New York Upstates: Accord The following is an important message from New York American Water. New York American has issued a precautionary Boil Water Advisory for our customers in Accord New York due to a well pump failure. Repairs and restoration of your service is currently underway. While we conduct the required sampling in the local distribution system, you will need to boil your water before consumption. You will receive another message from New York American Water letting you know when this precautionary boil water advisory is lifted. For more information visit our website at www.newyorkamwater.com, under the Alerts Notifications section or call our customer service center 1.877.426.6999. Thank you for your patience as we work to ensure the integrity of the system and the quality of the water.
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Emergency
This is an important message from New York American Water. New York American Water has reported a main break in the area of The Peninsula Boulevard and Scranton Avenue in Lynbrook. Customers in the entire Long Island American Water System may be experiencing low pressure, discolored water, or could have no water. Crews are currently working to locate the exact location of the break. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes.
2/13/2019 4:47:35 PM
This is an important message from New York American Water. New York American Water has reported a main break in the area of The Peninsula Boulevard and Scranton Avenue in Lynbrook. Customers in the entire Long Island American Water System may be experiencing low pressure, discolored water, or could have no water. Crews are currently working to locate the exact location of the break. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes.
For detailed information click here

Emergency
New York Upstates: Hoey de Graw
1/21/2019 3:36:58 AM
New York Upstates: Hoey de Graw The following is an important message from New York American Water. New York American has issued a precautionary Boil Water Advisory for our customers in Hoey De Graw operation in Forestburgh New York. Emergency Water Service interruption. Repairs and restoration of your service is currently underway. While we conduct the required sampling in the local distribution system, you will need to boil your water before consumption. You will receive another message from New York American Water letting you know when this precautionary boil water advisory is lifted. For more information visit our website at www.newyorkamwater.com, under the Alerts Notifications section or call our customer service center 1.877.426.6999. Thank you for your patience as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

General
Sea Cliff: Hydrant Flushing
11/3/2018 9:00:06 PM
Sea Cliff: Hydrant Flushing This is an important message from New York American Water. New York American Water will be performing routine flushing of the water distribution system in your area during the weeks of November 4th thru November 16th. Flushing will be conducted at night between 11 pm and 5 am starting on Sunday night continuing through Thursday night of each week. This is to ensure that you continue to receive high-quality water service. Flushing also allows us to monitor and maintain fire hydrants. When crews are working in your area, you may notice reduced pressure or discolored water. If your water is discolored, let it run until it runs clear before using. This should only take a few minutes. Thank you for your patience, we will do our best to complete this work as quickly as possible.
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Extended Alerts

  • Glen Head Tank Replacement Project

    New York American Water
    Issued: 4/23/2019
    Start Time: 4/23/2019 To End Time: 5/31/2020
    Expires: 5/31/2020
    Contact: Lee Mueller
    516-632-2233
    New York American Water is replacing the existing 500,000-gallon Glen Head Tank with a new 500,000-gallon water storage tank at the same loc...
  • Wild Oaks Water System Boil Water Advisory Lifted

    Goldens Bridge, NY
    Issued: 12/15/2019
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    516-632-2233
    The boil water advisory that was issued for the Wild Oaks water system in Goldens Bridge, NY has been lifted as of Thursday, December 19, 20...
  • Learn More About Emerging Compounds

    Merrick, NY
    Issued: 02/01/2020
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    5166322233
    The New York State Department of Health has indicated that New York State is looking to establish regulations for PFOA/PFOS and 1,4-Dioxane....
  • 2020 Flushing Schedule

    Merrick, NY
    Issued: 3/6/2020
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    5166322233
    Each year, New York American Water flushes the water mains in its distribution system. This essential part of our system maintenance program...
  • Scam Alert for New York American Water Customers

    Merrick, NY
    Issued: 3/20/2020
    Start Time: 0900 To End Time: 1200
    Expires: TBD
    Contact: Lee Mueller
    516-287-8858
    Customers, please be mindful of those that may try to take advantage of the current health emergency. If you receive a call from someone cla...