Latest Alerts

General
Sea Cliff: Prospect Ave
6/24/2020 12:00:13 PM
Sea Cliff: Prospect Ave This is an important message from New York American Water. New York American Water will be replacing water main on Prospect Ave and Sea Cliff Ave in Sea Cliff. The work will occur Today, June 24. As a result of this work, customers on Prospect Ave, Central Ave and Sea Cliff Ave will experience an interruption in water service between 10 am and 4pm. When service is restored, customers may experience discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience and thank you for your patience while this important work is completed..
For detailed information click here

General
New York American Water, Massapequa,
6/19/2020 2:40:56 PM
New York American Water, Massapequa, This is an important message from New York American Water. New York American Water will be replacing water mains in Massapequa. Weather Permitting, the project will start on 6/22/2020 and be completed by approximately 7/24/2020. As a result of these repairs customers on the following streets Highwater Ave, Greatwater Ave and Seagull PL may experience NO WATER, LOW PRESSURE, DISCOLORED WATER. Affected addressed will be notified by the local repair crews as well. Repairs are expected to take 8 hours each day before water service is back to normal. When service is restored, customers may experience discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made. All work is being done as part of the TOB road and drainage project.
For detailed information click here

General
New York American Water, Massapequa,
6/19/2020 1:14:29 PM
New York American Water, Massapequa, New York American Water crews are making emergency repairs on a water main break beginning at 9 AM in Massapequa. As a result, of these repairs customers on the following streets may experience POSSIBLE ISSUES, NO WATER, LOW PRESSURE, DISCOLORED WATER; Highwater Ave, Greatwater Ave And Seagull Ave. Repairs are expected to take 5 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
New York American, Merrick,
6/19/2020 1:02:07 PM
New York American, Merrick, York American Water crews are making emergency repairs on a main break beginning at 9AM in Massapequa. As a result, of these repairs customers on the following streets may experience , NO WATER, LOW PRESSURE, DISCOLORED WATER: Highwater Avenue. Repairs are expected to take 5 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
For detailed information click here

General
Sea Cliff: Sea Cliff: Planned Work
6/17/2020 7:45:23 PM
Sea Cliff: Sea Cliff: Planned Work This is an important message from New York American Water. New York American Water will be replacing water main on Prospect Avenue and Carpenter Avenue in Sea Cliff. The work will occur tomorrow, June 18th. As a result of this work, customers on Prospect Avenue, Carpenter Avenue and Winding Way will experience an interruption in water service between 10 am and 4pm. When service is restored, customers may experience discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience and thank you for your patience while this important work is completed.
For detailed information click here

Emergency
New York Water Services, Seaford,
6/15/2020 4:56:58 PM
New York Water Services, Seaford, New York American Water crews are making emergency repairs on a main break on Merrick Road and Washington Avenue in Seaford. As a result of these repairs, customers on Merrick Road, Washington Ave and Townsend Road may experience an interruption in water service. Repairs are underway and service is expected to be restored by 6 pm. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
New York American Water, North Bellmore,
6/12/2020 2:10:58 PM
New York American Water, North Bellmore, New York American Water crews are making emergency repairs on a water main beginning at 10:00 AM in North Bellmore. As a result, of these repairs customers on the following streets may experience NO WATER, LOW PRESSURE, DISCOLORED WATER; Newbridge Road. Repairs are expected to take 8 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
Long Island: West Hempstead: Emergency Main Break
6/11/2020 6:29:29 PM
Long Island: West Hempstead: Emergency Main Break New York American Water crews are making emergency repairs on a main break on Evergreen Drive in West Hempstead. As a result of these repairs, customers on Evergreen Drive may experience an interruption in water service. Repairs are underway and service is expected to be restored by 9 pm. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, run the water until it clears before using. We apologize for any inconvenience and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
New York Valley Stream Main Break
6/11/2020 5:56:10 PM
New York Valley Stream Main Break New York American Water crews are making emergency repairs on a main break on Gibson Boulevard in Valley Stream. As a result of these repairs, customers on Gibson Boulevard may experience an interruption in water service. Repairs are underway and service is expected to be restored by 9 pm. When service is restored, customers may experience cloudy or discolored water. If your water is discolored, run the cold water only until it clears before using. We apologize for any inconvenience and thank you for your patience while repairs are being made.
For detailed information click here

General
Sea Cliff: Maple Avenue
6/6/2020 6:00:19 PM
Sea Cliff: Maple Avenue This is an important message from New York American Water. New York American Water will be making water main improvements in Sea Cliff. Weather permitting, the project will start on Monday, June 8. As a result of this work, customers on Maple Ave between Prospect Ave and Central Ave, and Prospect Ave between 12th and 15th Ave may experience no water service between 10 AM and 4 PM. We apologize for any inconvenience, and thank you for your patience.
For detailed information click here

Emergency
Stevens Ave.N Merrick.Merrick.Planned
5/27/2020 9:00:47 PM
Stevens Ave.N Merrick.Merrick.Planned This is an important message from New York American Water. New York American Water will be replacing a water main in North Merrick. Weather Permitting, the project will start on Thursday, May 28th at 10 a.m.. As a result of these repairs customers on the following streets Stevens Avenue may experience NO WATER, LOW PRESSURE, and or DISCOLORED WATER. Affected addressed will be notified by the local repair crews as well. Repairs are expected to take 6 hours before water service is back to normal. When service is restored, customers may experience discolored water. If your water is discolored, run the water momentarily until it clears before using. For your safety and the safety of our employees and contractors, please do not approach our crews while they work. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
Merrick: Merrick Ave
5/21/2020 10:06:23 PM
Merrick: Merrick Ave New York American Water crews are making emergency repairs on a main break beginning at 6:00 PM in Merrick. As a result of these repairs customers on the following streets may experience, NO WATER, LOW PRESSURE, DISCOLORED WATER; Merrick Avenue and Van Roo Avenue. Repairs are expected to take 6 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.
For detailed information click here

Emergency
Merrick, Massapequa
4/20/2020 8:30:25 PM
Merrick, Massapequa New York American Water crews are making emergency repairs on a water main break beginning at INSERT TIME in massapequa. As a result, of these repairs customers on the following streets may experience Clocks Blvd Bayview Pl NO WATER, LOW PRESSURE, DISCOLORED WATER; INSERT STREETS Repairs are expected to take 4 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.Cases of water will be given to all customers
For detailed information click here

Emergency
Merrick, Wantagh
4/17/2020 9:56:23 PM
Merrick, Wantagh New York American Water crews are making emergency repairs on a WATER MAIN BREAK beginning at 6PM in Wantagh. As a result, of these repairs customers on the following streets may experience POSSIBLE ISSUES, NO WATER, LOW PRESSURE, DISCOLORED WATER; Weaving lane,welcome lane and Wisp Lane. Repairs are expected to take 6 hours before water service is back to normal. When service is restored, customers may experience cloudy and or discolored water. If your water is discolored, run the water momentarily until it clears before using. We apologize for any inconvenience, and thank you for your patience while repairs are being made.we will be giving out cases of water to all affected customers
For detailed information click here

General
New York American Water, Lawrence,
4/17/2020 7:21:45 PM
New York American Water, Lawrence, New York American Water will be installing a new water main on your street beginning Monday, April 20 to ensure that you continue to receive quality water service. This work is essential for safe, reliable water service. The project will affect the following streets: Briarwood Lane from Broadway to Chauncey Lane; Jorgen Street from Briarwood Lane to Auerbach Lane; Ventana Court from Briarwood Lane to the dead end; Chestney Road from Briarwood Lane to the dead end; and Auerbach Lane from Broadway to Chauncey Lane. Your water service will not be interrupted as we are installing the new water main in the street. You will be notified prior to transferring your service to the new main by our onsite Contractor. For your safety and the safety of our employees and contractors, please do not approach our crews while they work. If you have a question, please call us at 1- 877-426-6999. For more information, visit our website at www.nyamwater.com or our social media accounts. Thank you for your patience while we make this improvement to better serve you.
For detailed information click here

Extended Alerts

  • Glen Head Tank Replacement Project

    New York American Water
    Issued: 4/23/2019
    Start Time: 4/23/2019 To End Time: 5/31/2020
    Expires: 5/31/2020
    Contact: Lee Mueller
    516-632-2233
    New York American Water is replacing the existing 500,000-gallon Glen Head Tank with a new 500,000-gallon water storage tank at the same loc...
  • Wild Oaks Water System Boil Water Advisory Lifted

    Goldens Bridge, NY
    Issued: 12/15/2019
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    516-632-2233
    The boil water advisory that was issued for the Wild Oaks water system in Goldens Bridge, NY has been lifted as of Thursday, December 19, 20...
  • Learn More About Emerging Compounds

    Merrick, NY
    Issued: 02/01/2020
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    5166322233
    The New York State Department of Health has indicated that New York State is looking to establish regulations for PFOA/PFOS and 1,4-Dioxane....
  • Important Update: Spring 2020 Flushing

    Merrick, NY
    Issued: 4/13/2020
    Start Time: 900 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    5166322233
    New York American Water continues to navigate through the rapidly changing landscape of the COVID-19 pandemic. Given the ongoing public h...
  • Scam Alert for New York American Water Customers

    Merrick, NY
    Issued: 3/20/2020
    Start Time: 0900 To End Time: 1200
    Expires: TBD
    Contact: Lee Mueller
    516-287-8858
    Customers, please be mindful of those that may try to take advantage of the current health emergency. If you receive a call from someone cla...
  • Hoey Degraw System: Boil Water Notice Lifted

    Hoey Degraw System
    Issued: 4/28/2020
    Start Time: 1200 To End Time: 1200
    Expires: TBD
    Contact: Lee Mueller
    516-287-8858
    UPDATE: As of Monday, May 4, the boil water notice has been lifted. The tap water is safe for all uses. On Tuesday, April 28, an excavato...
  • Low Water Pressure in Massapequa

    Massapequa, NY
    Issued: 5/9/2020
    Start Time: 12:15 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    516-287-8858
    We are experiencing low water pressure in the Massapequa area. New York American Water crews are in route to identify and isolate the issue....
  • Main Break in Sea Cliff - May 20, 2020

    Sea Cliff, NY
    Issued: 5/20/2020
    Start Time: 1430 To End Time: TBD
    Expires: TBD
    Contact: Lee Mueller
    516-287-8858
    A main break in Sea Cliff is impacting the following streets. More information will be provided when available. 12th ave Pr...