Contact Us 

Customer Service

TDD # 1-800-300-6202
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: In case of EMERGENCY, contact us at 1-877-426-6999, 24 hours a day, 7 days a week, 365 days a year.

For Mt. Ebo wastewater customers Only

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 845-878-0007.

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By Mail

New York American Water

60 Brooklyn Avenue

Merrick, NY 11566


Interested in employment with New York American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Denise Venuti Free
Director of Communications and External Affairs


Visit our Investor Relations website for more information.