Contact Us 

Customer Service

 By Phone: 1-877-426-6999
TDD # 1-800-300-6202
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-877-426-6999, 24 hours a day, 7 days a week, 365 days a year.

For Mt. Ebo Customers Only

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.

On September 30, 2016, the New York Public Service Commission ordered that New York American Water be appointed as the emergency operator of the New Vernon Water Company which serves your area. If you have any billing or service questions, please contact Kevin Kublo at 516-632-2220 from 8 a.m. to 5 p.m., Monday-Friday. For after-hours emergencies, please contact JCO, Inc. at 845-888-5755.

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By Mail

New York American Water

60 Brooklyn Avenue

Merrick, NY 11566

Interested in employment with New York American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Denise Venuti Free
Director of Communications and External Affairs
denise.free@amwater.com

1-856-782-2316

Visit our Investor Relations website for more information.