Contact Us 

Customer Service

TDD # 1-800-300-6202
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: In case of EMERGENCY, contact us at 1-877-426-6999, 24 hours a day, 7 days a week, 365 days a year.

For Mt. Ebo wastewater customers Only

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 845-878-0007.

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amwater call center

By Mail

New York American Water

60 Brooklyn Avenue

Merrick, NY 11566

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with New York American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Denise Venuti Free
Director of Communications and External Affairs


Visit our Investor Relations website for more information.