Contact Us

Easy Access to Online Tasks


Phone
1-877-426-6999

Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-877-426-6999

For Mt. Ebo wastewater customers Only
Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 845-878-0007.

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Mail
Payment:

For all customers EXCEPT Mt. Ebo Wastewater:
Please make the check payable to “New York American Water” and mail to
New York American Water
P.O. Box 371332, Pittsburgh
PA 15250-7332

For Mt. Ebo Wastewater Customers ONLY:
Please make the check payable to “Mt. Ebo Sewage Works” and mail to
New York American Water
P.O. Box 438
Wellsburg, NY 14894.

Correspondence:
New York American Water
60 Brooklyn Avenue
Merrick, NY 11566


Online Form
Customer Service Form

Please note that response time is 2-3 days.


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Media and Press Inquiries
denise.free@amwater.com
1-856-782-2316

Investor Relations
Visit our Investor Relations website