Contact Us 

Customer Service

1-877-426-6999
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

For Mt. Ebo wastewater customers Only

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 845-878-0007.

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amwater call center

By Mail

New York American Water
60 Brooklyn Avenue
Merrick, NY 11566

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with New York American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Denise Venuti Free
Director of Communications and External Affairs
denise.free@amwater.com
1-856-782-2316

Visit our Investor Relations website for more information.


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