ADVANCED METERING INFRASTRUCTURE (AMI)

Advanced Metering Infrastructure empowers customers to take control of their water use through innovative technology and information, helping them to conserve water and save money on their bill. New York American Water is investing in this transformative AMI technology that is rich in data to benefit our customers. Download our AMI fact sheet.

WHAT IS AMI?

  • Transmits water usage real time via cellular signal
  • Increases data access and transparency for customers
  • Eliminates the need for manual meter reading

WHAT ARE THE BENEFITS OF AMI?

  • Informed Decisions on Water Usage
  • Leak Notifications
  • High Usage Alerts
  • Improved Billing Accuracy
  • Remote Account Activation
  • Reduced Risk from Driving Routes

WHAT TO EXPECT

New York American Water will begin replacing meters in 2020 and will continue replacement through 2025.

Customers will receive formal communication from New York American Water about the required meter change. New York American Water Field Service Representatives, with support from our selected qualified meter service contractor, will be requesting access to our customers’ premises to complete the replacement. If the meter is located outside the home, an appointment will not be necessary, but New York American Water will inform the customer that their meter has been changed.

New York American Water strives to make the meter replacement process as easy as possible for our customers and will make appointments with customers with meters inside their homes in advance.