Pay Through a Third Party
If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit My Account or contact our customer service center at 1-800-492-8373, Monday through Friday, 7 a.m. to 7 p.m.
Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, BEFORE the due date at 1-877-426-6999.
NOTE: Mt. Ebo wastewater customers should call 1-845-278-2780;
Monday through Friday from 8 a.m. and 4 p.m.
When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
- Pay at least 20 percent of your bill within 48 hours of your call.
- Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed six months.
- Pay all future bills as they become due.
American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.