Rights & Responsibilities    

You have a right to high-quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.

If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at 1-877-426-6999,M-F, 7 a.m. to 7 p.m. If your question is not resolved to your satisfaction, you have the right to contact the New York State Public Service Commission. 

New York State Public Service Commission

Empire State Plaza

Agency Building 3

Albany, NY 12223-1350
90 Church Street,
New York, NY 10007-2919

1-800-342-3377

Download or read the Rights and Responsibilities brochure.

NOTE: Persons who are hearing impaired or speech impaired can reach the hotlines through a TDD by calling the New York Relay Service 1-800-662-1220