Your Water Rates

New York American Water is regulated by the  New York State Public Service Commission (PSC), and rates are established based upon the cost of providing service. This includes construction, maintenance, operation, administration and financing. Periodically, the company will file with the PSC for updates to its rates based on new infrastructure investments and any changes in the costs to operate the water system. This is referred to as a base rate case.*

As part of the rate filing, New York American Water must submit to the PSC extensive financial and operational data documenting its cost of doing business. The PSC then scrutinizes information provided by the company in an open and thorough process. Public hearings are held around the state to obtain customer input. And, after examining all the information, the PSC may grant all, some or none of the company’s request.

*Costs of certain large system improvements can be recovered between base rate cases through System Improvement Charges (SIC), a program that was approved by the PSC and has allowed the company to implement several critical projects, such as iron removal treatment facilities and well and storage tank rehabilitations.  Each completed SIC project is thoroughly reviewed by the PSC before a charge is implemented.

New York American Water tariff

New York American Water Receives Rate Order from PSC

The New York State Public Service Commission (PSC) approved a four-year rate plan for New York American Water beginning June 1, 2017.

Conservation Rate Structure

The New York State Department of Conservation (NYSDEC) has established a goal for all Long Island water suppliers to reduce water consumption by 15 percent to help ensure the long-term sustainability of our water source, the Long Island Aquifer.

As a result of that effort, new conservation rates were established. According to the conservation rate structure, as customers consume more water, the cost per gallon increases. The new rate structure may also lower costs for those that use less water.

In order to maintain the long-term sustainability of the Long Island Aquifer and guarantee the provision of clean, high quality water service for Long Island residents, New York American Water is encouraging all of its customers to consider conservation.

Key Drivers of the Rate Plan

The need for a rate change was driven primarily by the more than $150 million New York American Water spent on replacing, rehabilitating and upgrading its treatment and distribution facilities. These improvements helped to enhance water quality, service reliability and fire protection. Upgrades included:

  • Replacing and rehabilitating 33 miles of aging water pipelines, as well as valves, service lines and other parts of its more than 1,200-mile distribution system. 
  • Source of supply/capacity projects
  • Groundwater well station improvements
  • Updated storage facilities to enhance service reliability
  • Pump stations to improve water pressure
  • New or replaced fire hydrants to enhance fire protection
  • New meters and services

Even with the rate change, our water, delivered straight to your tap, still costs around a penny per gallon. With few exceptions, water will remain one of the lowest utility bills that a household pays.

Rate Year 2: About Your Rates Effective April 1, 2018 

  • Service Area 1: For the average residential customer who uses 8,000 gallons per month, the bill would change from $64.68 to $71.96 for rate year 2. To see more examples of what a monthly bill would cost at different usage levels, click here.
  • Service Area 2 --Merrick District: For the average residential customer who uses 9,000 gallons per month, the bill would change from $48.52 to $51.25 for rate year 2. To see more examples of what a monthly bill would cost at different usage levels, click here.
  • Service Area 2 - North Shore (Sea Cliff) District: For the average residential customer who uses 8,000 gallons per month, the bill would change from $72.04 to $74.04 for rate year 2. To see more examples of what a monthly bill would cost at different usage levels, click here.

Below are the new rates as approved in 2016 by the NYPSC, effective April 1, 2018 for Rate Year 2.

Water Service Charge

This fixed charge represents the costs of meter reading, customer billing, accounting and maintaining the meter and service line to your property. The water service charge is based on the size of the water meter and is due with every bill. Most residential customers have 5/8” meters. Some also have a separate meter for their lawn sprinkler service, many of which are 1”. These rates apply to all service areas. Please refer to New York American Water’s tariff for charges related to larger meter sizes.

Rate Charts for Web - Service Charge2

Water Usage Charge 

This charge represents the cost related to operating and maintaining source of supply, pumping, treatment and transmission and distribution facilities, as well as the capital costs related to upgrading these facilities. This charge is based on the amount of water you use. The charge is based on a four-tier increasing conservation water rate structure, meaning the cost per gallon increases with each rate block as shown below. By conserving water and keeping your water use within the lower blocks, you pay less per gallon. Reducing your water consumption will also ensure the long-term sustainability of our water source, the Long Island Aquifer. It really can make a difference. NOTE: Rates vary based on the service area. To determine which service area you’re located in, see Service Area Descriptions below.  

Rate Charts for Web - Water Use636703293621905851

Notice of Agreement with NY DPS:

  • On August 18, 2018, New York American Water reached an agreement with the New York State Department of Public Service (DPS) to address customer concerns and provide prompt rate relief and other benefits to customers.
  • New York American Water will contribute up to $5 million, including up to $2.5 million in bill relief to customers who are charged at the highest rate per gallon in Service Area 1 from April 1, 2018 to March 31, 2019; $1 million of future benefits to the North Shore district; and up to $1 million for a conservation and rebate program, as well as other measures. In addition, the company and the DPS agreed to work together to accelerate approximately $6.4 million in customer refunds.
  • Under the terms of the agreement, the Public Service Commission (PSC) and New York Supreme Court must take action before the rate relief and benefits identified in the agreement may be provided to customers.


  • Once such actions have been taken, customers will be notified of what rate relief they will receive and when such relief will be applied to bills in the coming months.
  • For more information: Read the press release here.

For more information:

Sea Cliff RAC/PTR Surcharge

  • RAC / PTC Rate Order
  • Customer Letter  
  • Service Area Descriptions

    Service Area 1

    Applies to customers in the following districts:

    • Beaver Dam Lake District: New Windsor* and Cornwall*, Orange County.
    • Cambridge District: Cambridge, Jackson* and White Creek*, Washington County.
    • Dykeer District: Lincolndale and The Willows (development), Westchester County.
    • Hoey-DeGraw District: Forestburgh*, Sullivan County.
    • Kingsvale District: Ulster and the developments of Whittier, Deer Run and Kuku Ln.*, Ulster County.
    • Long Island District: Atlantic Beach, Baldwin, Cedarhurst, East Rockaway, Hempstead*, Hewlett, Hewlett Bay Park, Hewlett Harbor, Hewlett Neck, Island Park, Lawrence, Lynbrook, Malverne, Mill Neck*, Oceanside, Roosevelt, Valley Stream, Woodsburgh, Woodmere, Nassau County; Mamakating*, Sullivan County; and Rochester*, Ulster County.
    • Mt. Ebo District: Southeast*, Putnam County.
    • Waccabuc District: Lewisboro and Indian Hill (development), Westchester County.
    • West Branch Acres District: Carmel*, Putnam County.
    • Wild Oaks District: Lewisboro, developments of Wild Oaks Park in Goldens Bridge, Katonah Close Guilford Circle, The Glen at Lewisboro, Cedar Woods and Deer Tract Lane and Nash Road, Westchester County.

    Service Area 2

    • Merrick District: Applies to customers in Merrick, North Merrick, Bellmore, North Bellmore, Wantagh, North Wantagh, Seaford, Massapequa*, Massapequa Park*, Levittown*, Hempstead* and Oyster Bay*, Nassau County
    • North Shore (Sea Cliff) District: Applies to customers in Sea Cliff, Glen Head, Glenwood Landing, Old Brookville*, Roslyn Harbor* and Glen Cove*, Nassau County

    * Partially served