New York American Water Urges Customers to Prepare Pipes for Winter Weatherarrow

December 03, 2018

Water preparation tips for avoiding the cold, winter weather headache MERRICK, NY (December 3, 2018) — As winter quickly approaches and temperatures continue to fall, New York American Water urges homeowners to take action now to protect their pipes from frigid winter weather and prevent costly plumbing repairs. “The best strategy in combating the cold winter months is a proactive one,” said Rich Kern, vice president of Operations for New York American Water. “Taking preventive steps to winterize homes and learning how to properly maintain and conserve resources, particularly during the winter months, can help prevent pipes and meters from freezing in your home and causing larger problems in the long term. An ounce of prevention is worth a pound of cure.” New York American Water encourages its customers to take the following precautions to reduce th...

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Investing $4 Million to Replace 3,000 Feet of Aging Water Main in Baldwinarrow

November 09, 2018

Water Main Replacement Project to Improve Water Quality and Service Reliability Merrick, NY (November 9, 2018)—New York American Water is investing $4 million to install a new 20-inch ductile iron water main along three different stretches of roadway in Baldwin. The project, which is expected to begin on November 14, includes replacing 3,000 feet of four-, six-, and eight-inch water main dating as far back as 1911. The project also calls for the replacement of two fire hydrants and 25 utility-owned service lines. Overall, the project will help improve water quality, service reliability and water pressure in the area. “Replacing aging water infrastructure is an essential part of ensuring the health and safety of our water systems now and into the future,” said New York American Water Vice President of Operations Rich Kern. “This water main replacement pr...

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New York American Water to Flush North Shore Service Territory’s Water Mains and Hydrantsarrow

October 25, 2018

Flushing will Begin on November 4th and Conclude on November 16th  MERRICK, N.Y. (October 25, 2018) – New York American Water will be flushing its North Shore service territory as part of its commitment to deliver high-quality water service to its customers. The flushing will commence on November 4 and occur through November 16, with activities taking place between 11:00 p.m. and 5:00 a.m. This essential part of the company’s maintenance program is performed to clear harmless mineral deposits and sediment that may have built up over time inside the pipes. The process includes flushing water through fire hydrants, which also doubles as an opportunity to make sure they are operational and have adequate flow to fight fires. “Flushing water mains are a standard part of New York American Water’s maintenance protocols, but the process plays an important role ...

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New York American Water Billing Update: August Billing will Resume, but the Due Date has been Extended arrow

New York American Water Billing Update: August Billing will Resume, but the Due Date has been Extended
August 26, 2018

New York American Water Continues to Work Toward Implementing Rate Relief Merrick, New York – New York American Water will be releasing August bills to all customers over the weekend. The due date for August bills has been extended to reflect the delayed release. New York American Water continues to work toward implementing the agreed upon rate relief. New York American Water entered into an agreement with the New York Department of Public Service (DPS) to provide rate relief to customers. The agreement with DPS, that was signed on August 18, 2018 and will provide millions of dollars in credits and benefits for customers, in addition to a robust water conservation study and rebate program. “We thank our customers for their patience as we work toward implementing the agreed upon rate relief, increase our communications with customers and restore their confidence,&rdq...

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New York American Water Reaches Agreement with New York State Department of Public Service to Provide Customer Rate Relief and Other Benefitsarrow

August 18, 2018

MERRICK, NY (August 18, 2018) – New York American Water has reached an agreement with the New York State Department of Public Service (DPS) to address customer concerns and provide prompt rate relief and other benefits to customers. Under the agreement, New York American Water will contribute up to $5 million, including $2.5 million in bill relief to customers impacted by the top conservation rates; $1 million of future benefits to Sea Cliff; and up to $1 million for a conservation and rebate program. In addition, the company and the DPS agreed to accelerate approximately $6.4 million in customer refunds. “We are fully committed to addressing the concerns of our customers and this agreement will help provide prompt rate relief,” said William Varley, representing New York American Water. “We will continue to review every high bill complaint we have received. In ...

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New York American Water Awards Environmental Grant to Battenkill Conservancy arrow

August 01, 2018

$5,000 Grant to Help Fund Adopt-a-Stream Program MERRICK, N.Y. (August 1, 2018) – New York American Water recently awarded the Battenkill Conservancy of Cambridge, New York, a $5,000 grant as part of the company’s annual Environmental Grant Program. Each year, New York American Water’s Environmental Grant Program offers funding of up to $5,000 for qualifying innovative, community-based environmental projects that improve, restore or protect watersheds, surface water and/or groundwater supplies within the company’s service area. This year’s grant award will assist the Battenkill Conservancy—a primarily all-volunteer, nonprofit organization dedicated to preserving and building awareness for the protection of water resources—in funding its Adopt-A-Stream Program. “Ensuring high-quality water begins well in advance of the water reaching o...

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Water-Use Restrictions In Effect for Wantagh and Seaford Customersarrow

July 18, 2018

Water Provider Urges for Reduction in Lawn Irrigation Use During Peak Demand MERRICK, NY (July 18, 2018) – Due to a mechanical issue at one of the area’s pumping wells, New York American Water has issued Water Use Restrictions for its customers in the Wantagh and Seaford communities that are north of the Southern State Parkway and east of the Wantagh Parkway. This is strictly a precautionary measure to ensure water supply needs can meet the high demand for water driven by lawn irrigation systems during stretches of warm, dry weather. The company stresses that this is a peak demand issue and at no time has water quality been impacted or compromised. “We recognize the inconvenience and appreciate our customers’ cooperation during this time,” said Moses Thompson, New York American Water’s Vice President of Operations. “However, it is critical ...

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New York American Water Investing $700,000 in East Rockawayarrow

July 03, 2018

Water Main Replacement Project to Improve Water Quality and Service Reliability Merrick, NY (July 3, 2018)—New York American Water is investing $700,000 to install 2,400 feet of eight-inch ductile iron water main along East and West Boulevards in East Rockaway. This project will replace aging two- and six- inch water mains that were originally installed in the 1920s. As part of this water main replacement project, New York American Water will also be replacing two fire hydrants and 85 utility-owned service lines. Upon completion, this infrastructure project will improve water quality and service reliability for residents while also increasing water flows for firefighting. “New York American Water prides itself on its significant level investment to improve the water infrastructure throughout our service territories,” said Carmen Tierno, president of New York Ameri...

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The Grades Are In: Water Quality Reports Available Online for New York American Water Customersarrow

June 28, 2018

Company’s water continues to meet or surpass all drinking water standards Merrick, N.Y. (June 28, 2018) – New York American Water’s annual Water Quality Reports for 2017 are now accessible through its website at under Water Quality.   The annual water quality report details the quality of water supplied by New York American Water to customers in 2017 against the compliance standards established by the US Environmental Protection Agency (EPA) and New York State Department of Health (NYSDOH), and the New York Department of Environmental Conservation (NYSDEC). It describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. Commonly asked questions and answers concerning local drinking water are also included. “We are proud to report that the drinking water supplied to...

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The ‘URGENT: Women Program’ Celebrates the Second Class of Graduating Studentsarrow

June 27, 2018

Nassau Community College and the New York State Department of Labor—with New York American Water, PSEG Long Island, National Grid and Con Edison—Honor the Women Who Completed Educational Program MERRICK, NY (June 27, 2018)—Nassau Community College (NCC) and the New York State Department of Labor (NYSDOL)—with partners New York American Water, PSEG Long Island, and Con Edison, National Grid—recently celebrated the graduation of the second class of the Utility Readiness for Gaining Employment for Non-Traditionals (URGENT) program. A free workforce development program administered by NCC and funded by NYSDOL, the URGENT program is designed to encourage women to learn and train for jobs in the utility sector, including the gas, water, and electric industries. This year, 26 women graduated the program. “Even though it is in its infancy, the URGENT pro...

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