New York American Water Billing Update: August Billing will Resume, but the Due Date has been Extended

New York American Water Continues to Work Toward Implementing Rate Relief

Merrick, New York – New York American Water will be releasing August bills to all customers over the weekend. The due date for August bills has been extended to reflect the delayed release. New York American Water continues to work toward implementing the agreed upon rate relief.

New York American Water entered into an agreement with the New York Department of Public Service (DPS) to provide rate relief to customers. The agreement with DPS, that was signed on August 18, 2018 and will provide millions of dollars in credits and benefits for customers, in addition to a robust water conservation study and rebate program.

“We thank our customers for their patience as we work toward implementing the agreed upon rate relief, increase our communications with customers and restore their confidence,” said William Varley, representing New York American Water. “We remain unwavering in our pledge to provide clean, safe and reliable water services to the communities we serve. We want to ensure our customers also understand that the rate relief, including the refund for suspension of the block 4 rate, will not be reflected on August bills as we must work through the required process. Please be assured that all parties are working as quickly as possible. We will update you as soon as we know what billing cycle the relief will occur.”

Below is a summary of the process:

  1. The New York State Supreme Court must act for the New York American Water to suspend the block 4 rates in SA-1 for rate year 2.
  2. New York American Water will make filings to the Public Service Commission that will reduce rates by approximately $6.4M.
  3. New York American Water will provide the credits to customers on an upcoming bills.

This entire process may take several billing cycles, but please be assured that all parties are working as quickly as possible. In the meantime,  our goal is to give you as much information as possible on the rate structure and ways you can reduce your bill.

New York American Water encourages customers visit www.newyorkamwater.com and click on Customer Service & Billing, Your Water Rates or call the Customer Service Center at 877-426-6999 to learn more about the agreement.

 

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