New York American Water to Flush North Shore Service Territory’s Water Mains and Hydrants

Flushing will Begin on November 4th and Conclude on November 16th 

MERRICK, N.Y. (October 25, 2018) – New York American Water will be flushing its North Shore service territory as part of its commitment to deliver high-quality water service to its customers. The flushing will commence on November 4 and occur through November 16, with activities taking place between 11:00 p.m. and 5:00 a.m. This essential part of the company’s maintenance program is performed to clear harmless mineral deposits and sediment that may have built up over time inside the pipes. The process includes flushing water through fire hydrants, which also doubles as an opportunity to make sure they are operational and have adequate flow to fight fires.

“Flushing water mains are a standard part of New York American Water’s maintenance protocols, but the process plays an important role in maintaining the overall health of the distribution system,” said Richard Kern, New York American Water’s Vice President of Operations. “We ask residents to be mindful of the scheduled flushing days in their neighborhood and to contact us with any questions or concerns they may have during this process.”  

New York American Water will be flushing portions of its water mains and fire hydrants throughout its North Shore service territory, according to the following schedule:

  • November 4 through November 9 – 11:00 p.m. – 5:00 a.m.

  • November 11 through November 16 – 11:00 p.m. – 5:00 a.m.

When water main flushing is occurring, customers may notice a drop in water pressure or experience discolored water. This is a normal part of the process and residents should NOT be alarmed if it happens. New York American Water advises its customers who experience discolored water to let their cold water lines run until they clear.

New York American Water offers its customers the following tips:

  • Mark your calendar to be prepared when the company begins flushing the water mains in your neighborhood

  • Draw water for cooking ahead of time, and store a large bottle of water in the refrigerator for drinking.

  • Check for discolored water before using the washing machine or dishwasher. Wait until the water runs clear at the tap before doing laundry or running the dishwasher.

  • If laundry becomes stained, do not put your laundry in the dryer. Rewash clothes immediately using a heavy duty detergent and add a rust remover. Most rust removers can be used on stained fixtures.

  • In some cases, slight discoloration may linger for a few hours. This discoloration only affects the appearance of the water and does not affect the water quality.

  • If water pressure or water volume seems low after flushing has been complete, check faucet screens for trapped particles.

New York American Water also reminds residents to occasionally flush their own hot water heater. When the temperature of water reaches above 120 degrees, it can lead to greater formation of sediment and therefore can cause water discoloration. Flushing removes that sediment and should be performed at minimum once a month. For instructions on how to properly flush your water heater, please view a step-by-step video here:

For more information on the New York American Water flushing program, please visit

New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people. For more information, visit or the company’s Facebook page. With a history dating back to 1886, American water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,900 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. American water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit


Denise Venuti Free
Director of Communications & External Affairs

Greg Gordon