New York American Water Urges Customers to Call 8-1-1 Before Digging

Merrick, NY (August 9, 2019) – This Sunday, New York American Water will recognize 811 Day and join other utilities in urging homeowners and contractors throughout New York to call 8-1-1 prior to digging. Digging projects, large and small, are the leading cause of water main damage throughout the country. New York American Water encourages its customers to take advantage of the free service New York 811 offers to identify underground utilities before starting a digging project to avoid risk to safety, costly repairs and potential interruptions to service.

“We are reminding homeowners and contractors—on August 11 and every day—to call 8-1-1 before starting any digging projects to mark where utility lines are located,” said Lynda DiMenna, President of New York American Water. “No matter the size of your digging project, whether it’s planting a tree, putting in a foundation for decking or installing a mailbox, we urge you to use this free service. A quick phone call prior to digging will help ensure you are digging safely.”

New York American Water is a proud participant in New York 811 and seeks to broaden the awareness of the 811 service amongst customers. Contact New York 811, by dialing 8-1-1, at least 48 hours but no more than 10 working days (excluding weekends and legal holidays) before beginning any digging project. Once the request is submitted, a professional locator will be sent to the caller’s home to identify where the utility lines are and how deep they are located underground. Calling New York 811 is the only way to determine the exact location of a utility line and will help to avoid injury, repair costs, fines and inconvenient outages.

Visit for more information about 811 and safe digging practices, as well as an overview of the 811 process.


New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.