Water Safety

To protect citizens’ health, the United States Environmental Protection Agency (USEPA) since 1974 has set national safety standards for drinking water.

As the nation’s largest publicly traded water service providers, American Water takes that responsibility very seriously. In addition to working closely with the USEPA and state authorities to ensure that the water we provide customers meets federal and state safety standards, our researchers help the USEPA develop its standards and regulations.

We consistently score among the highest of all water companies when it comes to complying with strict federal regulations for delivering clean, quality drinking water with a current score of greater than 99% for drinking water compliance.

Additionally, over the past several years, and all over the country, we’ve received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and government and environmental agencies.

Read the water quality report for your area.

New York American Water also works cooperatively with federal and state regulators to support the development of new drinking water regulations that will benefit our customers.

Emerging Compounds

New York American Water meets and surpasses all federal, state and local drinking water standards. We are acting proactively to meet the proposed regulations for PFOA/PFOS and 1,4-Dioxane when they are finalized by the New York State Department of Health to ensure the health and safety of our customers.

New York American Water routinely samples all our water sources for compounds regulated by federal, state and local regulations. Our sampling process has expanded to capture the emerging compounds PFOA/PFOS and 1,4-Dioxane, in recognition of the New York State Department of Health proposed regulations.

Of the 55 sites that supply water across New York American Water's service areas in Long Island and upstate New York, four sites have detection of emerging compounds above the proposed Maximum Contaminant Levels (MCLs). These sites are as follows:

  • Plant #16 in Roosevelt, NY showed detection of 1,4-Dioxane above the proposed MCL of 1.0 part per billion. This plant was taken offline in October 2019 and is not producing water.
  • Seamans Neck Well Station in Levittown, NY showed detection of 1,4-Dioxane above the proposed MCL of 1.0 part per billion. New York American Water is pursuing the appropriate treatment for this site.
  • Glen Head Well in Glen Head, NY showed detection of PFOS above the proposed MCL of 10.0 parts per trillion. New York American Water is pursuing the appropriate treatment for this site.
  • The Dykeer system that serves The Willows community in Somers, NY showed detection of PFOA/PFOS above the proposed MCL of 10.0 parts per trillion. New York American Water is pursuing the appropriate treatment for this site.

New York American Water is developing mitigation measures, including the development of active treatment technology, in response to the proposed regulations for PFAS and 1,4-Dioxane. In the event the regulations are adopted, we will leverage our extensive industry experience and our resilient water supply system and meet our water supply obligations for potable water and fire suppression service.